
Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 513).
I cannot connect my cell phone.
Text messaging does not work.
–You did not switch on text message notifications.
•Switch text message notifications on.
See Phone (page 500).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure text message sharing is e\
nabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
I cannot hear text messages.
523
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
If your vehicle is in a garage and you have the garage door closed, open\
the garage
door.
•
I cannot see a network in the list of available
networks that I expect to see. –
Hidden network.
•Make the network visible and try again.
I cannot see SYNC when I search for Wi-Fi
networks on my cell phone or other device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to a place where the ne\
twork signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditi\
ons.
•Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider\
.
The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
528
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

For a complete listing of the accessories that
are available for your vehicle, please contact
your authorized dealer or visit the online
store website:
Web Address (United States)
www.Accessories.Lincoln.com Web Address (Canada)
www.LincolnCanada.com
We will repair or replace any properly
authorized dealer-installed Lincoln Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Lincoln Original
Accessory through the warranty that provides
the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty. *Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the accessory
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.
For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•
When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Ask an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of mobile
communications systems that have radio
transmitters, for example two-way radios,
telephones and theft alarms. Any such
equipment installed in your vehicle
should comply with Federal
Communications Commission (FCC) and
Canadian Radio Telecommunications
Commission (CRTC) regulations and
should only be installed by an authorized
dealer.
532
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING: Keep antenna and power
cables at least
4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation. Note:
Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
569
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communication with any positioning devices
or any mobile or wireless-connected
electronic or computer devices, including
without limitation cellular phones, palmtop
and handheld computers, pagers, and
personal digital assistants or PDAs.
Warning. The Data may contain inaccurate
or incomplete information due to the
passage of time, changing circumstances,
sources used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or results
to be obtained from this Data, or that the
Data or server will be uninterrupted or
error-free. Disclaimer of Warranty: TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow certain
warranty exclusions, so to that extent the
above exclusion may not apply to you.
Disclaimer of Liability:
TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM, DEMAND
OR ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE CLAIM,
DEMAND OR ACTION ALLEGING ANY LOSS,
INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE
USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE
INFORMATION, OR THE BREACH OF THESE
TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED
ON A WARRANTY, EVEN IF TELENAV OR
ITS LICENSORS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Some States, Territories and Countries do
not allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control. You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered by
the Office of Foreign Assets Control of the
U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent that
any such export laws, rules or regulations
prohibit HERE from complying with any of its
obligations hereunder to deliver or distribute
Data, such failure shall be excused and shall
not constitute a breach of this Agreement.
590
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Appendices

it, and (ii) save it, provided that you do not
remove any copyright notices that appear
and do not modify the Data in any way. You
agree not to otherwise reproduce, copy,
modify, decompile, disassemble or reverse
engineer any portion of this Data, and may
not transfer or distribute it in any form, for
any purpose, except to the extent permitted
by mandatory laws.
Restrictions
Except where you have been specifically
licensed to do so by NAV2 , and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in communication
with vehicles, capable of vehicle navigation,
positioning, dispatch, real time route
guidance, fleet management or similar
applications; or (b) with or in communication
with any positioning devices or any mobile
or wireless-connected electronic or computer
devices, including without limitation cellular
phones, palmtop and handheld computers,
pagers, and personal digital assistants or
PDAs. You agree to cease using this Data if
you fail to comply with these terms and
conditions.
Limited Warranty
NAV2 warrants that (a) the Data will perform
substantially in accordance with the
accompanying written materials for a period
of ninety (90) days from the date of receipt,
and (b) any support services provided by
NAV2 shall be substantially as described in
applicable written materials provided to you
by NAV2, and NAV2’
s support engineers will
make commercially reasonable efforts to
solve any problem issues.
rigCustomer Remedies
NAV2 and its suppliers ’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2 with
a copy of your receipt. This Limited Warranty is void if failure of the Data has resulted from
accident, abuse, or misapplication. Any
replacement Data will be warranted for the
remainder of the original warranty period or
thirty (30) days, whichever is longer. Neither
these remedies nor any product support
services offered by NAV2 are available
without proof of purchase from an authorized
international source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SET
FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
599
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Appendices

Passive Anti-Theft System............................94
SecuriLock™............................................................94
PATS See: Passive Anti-Theft System........................94
Perchlorate........................................................16
Personal Safety System ™..............................56
How Does the Personal Safety System
Work?..................................................................56
Phone as a Key Limitations
..........................75
Phone as a Key................................................75 Phone as a Key – Troubleshooting..................76
Phone as a Key – Troubleshooting............76 Phone as a Key – Frequently Asked
Questions...........................................................76
Phone..............................................................500 Android Auto.......................................................502
Apple CarPlay.....................................................502
Pairing Your Cell Phone for the First
Time..................................................................500
Text Messaging....................................................501
Using Your Cell Phone.......................................501
Post-Crash Alert System
.............................344
Power Door Locks See: Locking and Unlocking..............................
83
Power Liftgate
.................................................90
Obstacle Detection..............................................92
Opening and Closing the Liftgate....................90
Setting the Liftgate Open Height.....................92 Stopping the Liftgate Movement.......................91
Switching the Power Liftgate On or Off..........92
Using the Hands-Free Liftgate..........................92
Power Running Boards
.................................98
Power Seats....................................................177 Adjusting the Lumbar Support.........................
179
Adjusting the Multi-Contour Front Seats With Active Motion ..................................................179
Power Windows..............................................118 Accessory Delay...................................................119
Bounce-Back.........................................................118
One-Touch Down.................................................118
One-Touch Up.......................................................118
Window Lock.........................................................119
Pre-Collision Assist......................................294 Adjusting the Pre-Collision Assist
Settings............................................................296
Blocked Sensors................................................296
Distance Indication and Alert..........................295
Using the Pre-Collision Assist System..........294
Programming Your Phone.............................75
Protecting the Environment.........................20
Puncture See: Changing a Road Wheel.........................
426
R
Rear Axle
........................................................236 Rear Parking Aid...........................................248
Object Distance Indicator................................249
Rear Passenger Climate Controls.............168 Directing Air to the Rear Console Air
Vents..................................................................168
Directing Air to the Rear Footwell Air Vents..................................................................169
Rear Climate Control Lock Indicator..............
169
Setting the Rear Blower Motor Speed...........169
Setting the Rear Temperature..........................169
Switching Rear Auto Mode On........................169
Switching the Rear Climate Control On and Off.......................................................................170
Switching the Rear Heated Seats On and Off.......................................................................170
Switching the Rear Ventilated Seats On and Off.......................................................................170
Rear Seats
.......................................................185
Adjusting the Manual Second Row Outermost
Seats for Easy Entry.......................................185
Adjusting the Power Second Row Outermost Seats for Easy Entry.......................................186
Adjusting the Second Row Center Seat........188
Adjusting the Second Row Outermost Seats for Easy Exit......................................................187
Folding the Power Rear Seats.........................189
Folding the Second Row Center Seat ..........188
614
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Seatbelt Reminder..........................................52
Front Seats.............................................................52
Seatbelt Monitor...................................................52
Seatbelt Status......................................................53
Seatbelts...........................................................45 Principle of Operation..........................................45
Seatbelt Warning Lamp and Indicator Chime...............................................................51
Conditions of operation......................................52
Seats.................................................................172
Security..............................................................94
Settings............................................................513 911 Assist................................................................513
Ambient Lighting.................................................514
Audio......................................................................513
Automatic Updates.............................................513
Bluetooth...............................................................513
Charge Settings...................................................513
Clock.......................................................................513
Display....................................................................513
Driver Assist..........................................................513
General..................................................................513
Lincoln Way...........................................................513
Message Center..................................................514
Mobile Apps..........................................................513
Multi Contour Seats............................................514
Navigation.............................................................513
Personal Profiles..................................................514 Phone.....................................................................513
Seats.......................................................................514
Sound.....................................................................513
Valet Mode............................................................514
Vehicle....................................................................513
Voice Control........................................................513
Setting the Cruise Control Speed
............268
Changing the Set Speed..................................268
Side Airbags
.....................................................62
Side Sensing System..................................252 Object Distance Indicator................................253
Sitting in the Correct Position....................172
Snow Chains See: Using Snow Chains..................................420
Spare Wheel See: Changing a Road Wheel.........................
426
Special Notices.................................................17 New Vehicle Limited Warranty...........................
17
Notice to Owners of Pickup Trucks and Utility Type Vehicles.....................................................18
On Board Diagnostics Data Link Connector...........................................................18
Special Instructions...............................................17
Using Your Vehicle as an Ambulance..............18
Using Your Vehicle With a Snowplow..............18
Special Operating Conditions Scheduled Maintenance...............................................545
Exceptions............................................................548 Speed Control
See: Cruise Control...........................................268
Stability Control
............................................244
Principle of Operation.......................................244
Starting a Gasoline Engine........................204 Automatic Engine Shutdown..........................205
Failure to Start.....................................................205
Guarding Against Exhaust Fumes.................206
Important Ventilating Information..................206
Stopping the Engine When Your Vehicle is
Moving..............................................................206
Stopping the Engine When Your Vehicle is Stationary
.........................................................206
Starting and Stopping the Engine
............203
General Information...........................................203
Steering..........................................................293 Adaptive Learning..............................................293
Electric Power Steering....................................293
Steering Wheel
..............................................100
Storage Compartments...............................201
Sunroof See: Moonroof.....................................................123
Sun Visors.......................................................123 Illuminated Vanity Mirror....................................
123
Supplementary Restraints System.............57 Principle of Operation..........................................57
616
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index