2020 LINCOLN NAVIGATOR bluetooth

Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 474).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
516
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
517
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
518
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 500).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 485).
– Device indexing required.
•Re-index your device.
See Settings (page 513).
– Device lock screen enabled.
•Unlock your device before connecting it.
519
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
An issue on some older versions of the Android operating system could re\
sult in apps
not being found.
•Switch Bluetooth off and on again to force the system to reconnect to you\
r device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them. –
Device limitation. Some Android devices have a limited number of Bluetoo\
th ports that
apps can use to connect. If you have more apps running on your device th\
an the number
of available Bluetooth ports, the system cannot find all of them.
•Close some of the apps to allow the system to find those that you want t\
o use.
526
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING: Keep antenna and power
cables at least
4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation. Note:
Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
569
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Appendices

Services That We Provide....................................14
Vehicles With a Modem.......................................15
Vehicles With an Emergency Call System.......16
Vehicles With SYNC..............................................15
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................111
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................111
Declaration of Conformity..........................604
Digital Radio...................................................464
HD Radio Reception and Station
Troubleshooting.............................................465
Direction Indicators........................................113 Lane Change.........................................................113
Doors and Locks.............................................83
Drive Mode Control.....................................299 Lincoln Drive Modes.........................................299
Driver Alert
.....................................................277
Using Driver Alert...............................................278
Driver and Passenger Airbags....................58 Children and Airbags...........................................59
Proper Driver and Front Passenger Seating
Adjustment.........................................................59
Driving Aids
....................................................277
Driving Hints..................................................337
Driving Through Water................................338 DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps.......111
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)......................111
E
Economical Driving......................................337
Electric Parking Brake.................................238 Applying the Electric Parking Brake..............238
Automatically Releasing the Electric Parking
Brake.................................................................239
Manually Releasing the Electric Parking Brake.................................................................239
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge..............................................................239
Electromagnetic Compatibility.................569
Emergency Call Limitations.........................68
Emergency Call Requirements
....................67
Emission Law..................................................218 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.............219
Tampering With a Noise Control System...............................................................218 End User License Agreement...................574
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................574
Engine Block Heater
...................................206
Using the Engine Block Heater......................207
Engine Coolant Check................................380 Adding Coolant...................................................380
Coolant Change..................................................382
Engine Coolant Temperature
Management...................................................384
Fail-Safe Cooling................................................382
Recycled Coolant...............................................382
Severe Climates.................................................382
Engine Emission Control.............................218
Engine Immobilizer See: Passive Anti-Theft System........................94
Engine Oil Check
..........................................377
Adding Engine Oil...............................................377
Engine Oil Dipstick
.......................................377
Engine Specifications..................................435
Drivebelt Routing................................................435
Entertainment................................................485 AM/FM Radio.......................................................486
Apps.......................................................................497
Bluetooth Stereo or USB..................................495
CD (If equipped)..................................................494
HD Radio ™ Information (If Available)..............490
SiriusXM® Satellite Radio (If Activated).........487
609
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Seatbelt Reminder..........................................52
Front Seats.............................................................52
Seatbelt Monitor...................................................52
Seatbelt Status......................................................53
Seatbelts...........................................................45 Principle of Operation..........................................45
Seatbelt Warning Lamp and Indicator Chime...............................................................51
Conditions of operation......................................52
Seats.................................................................172
Security..............................................................94
Settings............................................................513 911 Assist................................................................513
Ambient Lighting.................................................514
Audio......................................................................513
Automatic Updates.............................................513
Bluetooth...............................................................513
Charge Settings...................................................513
Clock.......................................................................513
Display....................................................................513
Driver Assist..........................................................513
General..................................................................513
Lincoln Way...........................................................513
Message Center..................................................514
Mobile Apps..........................................................513
Multi Contour Seats............................................514
Navigation.............................................................513
Personal Profiles..................................................514 Phone.....................................................................513
Seats.......................................................................514
Sound.....................................................................513
Valet Mode............................................................514
Vehicle....................................................................513
Voice Control........................................................513
Setting the Cruise Control Speed
............268
Changing the Set Speed..................................268
Side Airbags
.....................................................62
Side Sensing System..................................252 Object Distance Indicator................................253
Sitting in the Correct Position....................172
Snow Chains See: Using Snow Chains..................................420
Spare Wheel See: Changing a Road Wheel.........................
426
Special Notices.................................................17 New Vehicle Limited Warranty...........................
17
Notice to Owners of Pickup Trucks and Utility Type Vehicles.....................................................18
On Board Diagnostics Data Link Connector...........................................................18
Special Instructions...............................................17
Using Your Vehicle as an Ambulance..............18
Using Your Vehicle With a Snowplow..............18
Special Operating Conditions Scheduled Maintenance...............................................545
Exceptions............................................................548 Speed Control
See: Cruise Control...........................................268
Stability Control
............................................244
Principle of Operation.......................................244
Starting a Gasoline Engine........................204 Automatic Engine Shutdown..........................205
Failure to Start.....................................................205
Guarding Against Exhaust Fumes.................206
Important Ventilating Information..................206
Stopping the Engine When Your Vehicle is
Moving..............................................................206
Stopping the Engine When Your Vehicle is Stationary
.........................................................206
Starting and Stopping the Engine
............203
General Information...........................................203
Steering..........................................................293 Adaptive Learning..............................................293
Electric Power Steering....................................293
Steering Wheel
..............................................100
Storage Compartments...............................201
Sunroof See: Moonroof.....................................................123
Sun Visors.......................................................123 Illuminated Vanity Mirror....................................
123
Supplementary Restraints System.............57 Principle of Operation..........................................57
616
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index