Personal Profiles
This feature allows you to create multiple
personal profiles enabling users to
personalize vehicle
’s settings. You can
create one profile for each preset memory
seat button along with a guest profile. You
can recall a profile using SYNC 3 or the
preset button you selected when you created
your profile. You can also link a remote
control or mobile device to your profile,
which is used to recall it.
Creating a Personal Profile
Use the SYNC display to create a personal
profile.
1. Switch the ignition on and leave the vehicle in park (P).
2. Select the Personal Profiles button under
Settings.
3. Follow the instructions on the display. Linking a Personal Profile to your Remote
Control or Mobile Device
You can save preset memory positions for
up to three remote controls by assigning a
remote control to a personal profile in your
SYNC 3. You can assign three additional
remote controls set up as Phone as a Key.
See Keys and Remote Controls (page 69).
Use the SYNC display to link a remote
control, mobile device or both to a personal
profile.
1. Switch the ignition on and leave the vehicle in park (P).
2. Select the Personal Profiles button under
Settings.
3. Touch the arrow for the profile you wish to link to a remote control or mobile
device.
4. Select the correct button to link a remote
control, mobile device or both.
5. Follow the instructions on the display. Note:
To successfully link a mobile device,
the mobile device must be present in your
vehicle, and must have previously been
setup as a remote control for your vehicle.
Note: If more than one linked remote control
or intelligent access key is in range, the
memory function moves to the settings of
the first key to initiate a memory recall.
Note: The guest profile consists of existing
settings when there is no driver profile
created. After you create a driver profile, the
guest profile serves as an additional driver
profile.
Note: You cannot link a personalized name,
a memory seat button or a keyfob to a guest
profile.
Personal Settings
Personal profiles allow you to personalize
positional settings such as seats and mirrors,
as well as non-positional settings such as
radio, navigation, driver assist and system
settings.
See SYNC™ 3 (page 472). You
cannot change the menu locations and
settings of those personalized features with
personal profiles.
183
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Seats
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
Because your vehicle
’s engine is
electronically controlled by a computer, some
control conditions are maintained by power
from the battery. When the battery is
disconnected or a new battery is installed,
the engine must relearn its idle and fuel trim
strategy for optimum driveability and
performance. Flexible fuel vehicles (FFV)
must also relearn the ethanol content of the
fuel for optimum driveability and
performance.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
4. Press the brake pedal and start your vehicle. 5. Run the engine until it reaches normal
operating temperature. While the engine
is warming up, complete the following:
Reset the clock. Reset the power
windows bounce-back feature. See
Windows and Mirrors (page 118). Reset
the radio station presets. See Audio
System (page 460).
6. Allow the engine to idle for at least one minute.
7. Drive the vehicle at least 10 mi (16 km) to
completely relearn the idle trim and fuel
trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel trim
strategy.
Note: For flexible fuel vehicles, if you are
operating on E85, you may experience poor
starts or an inability to start the engine and
driveability problems until the fuel trim and
ethanol content have been relearned. Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
If storing your vehicle for more than 30 days
without recharging the battery, we
recommend that you disconnect the negative
battery cable to maintain battery charge for
quick starting.
Battery Management System
(If Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery drain
is detected, the system temporarily disables
some electrical systems to protect the
battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
388
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Maintenance
GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings. Note:
You can switch the system on and use
it for up to an hour without switching the
ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes or
until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h)
. Using the Touchscreen Status bar.
A
Home screen.
B
Clock.
See Settings (page 513).
C
Outside air temperature.
D
Feature bar.
E
472
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3E293823
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing on. Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
485). Select to adjust climate settings
See
Climate (page 497).
Select to make calls and access
the phonebook on your cell phone.
See
Phone (page 500).
Select to use the navigation
system. See Navigation (page 502). Select to search for and use
compatible apps on your iOS or
Android device.
See Apps (page
510). Select to adjust system settings.
See
Settings (page 513).
Cleaning the Touchscreen
See
Cleaning the Interior (page 397).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the local
Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
473
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3 E100027 E283811 E280315
Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of commands availabl\
e for the feature. For
example, you could say:
___ List of Commands
Phone List of Commands
Navigation List of Commands
You can use this command to view the next page of options on any screen w\
here multiple pages of
choices are given.
Next Page
You can use this command to view the previous page of options on any scre\
en where multiple pages
of choices are given.
Previous Page
Gives you available commands you can use on the current screen.
Help
Included here are some of the most popular
commands for each SYNC 3 feature.
475
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Text Message Voice Commands
To access text message options, press the voice button and say:
Description
Voice command
Listen to Message You can say the number of the message you would like to hear.
Listen to text message ___
Reply to Message
Navigation Voice Commands (If Equipped)
Setting a Destination
You can use any of the following commands
to set a destination or find a point of interest. ___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or a major brand name, where
major brand name is a chain with more than
20 locations
You can find an address, a point of interest (POI), or search for point\
s of interest by category: Description
Voice command
Allows you to enter the address search functionality. You can also search for an address in a specific
state or province.
Find an Address
State the name of the POI category or major brand name you would like to search for such as "Find
restaurants".
Find a ___
Allows you to enter the POI search functionality.
Find a POI
480
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Using Text Messaging
Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
Apple CarPlay (If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: Certain features of the system are not
available when you are using Apple CarPlay.
Switching Apple CarPlay Off Select the settings option on the
feature bar.
1. Select
Apple CarPlay Preferences.
2. Switch
Apple CarPlay off. Android Auto
(If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
Note: Certain features of the system are not
available when you are using Android Auto.
Switching Android Auto Off Select the settings option on the
feature bar.
1. Select
Android Auto. 2. Switch
Android Auto off.
NAVIGATION
Note: For more information, refer to our
website. Select the navigation option on the
feature bar.
502
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Route Guidance Menu
Description
Menu Item
Adjust your map preferences for when route guidance is active.
Screen View
View a full screen map when route guidance is active.
Full Map
View highway exit information for your current route.
Highway Exit Info
View the turn list for your current route. Select a road to avoid it.
Turn List
You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information
requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list
of nearby traffic incidents displays. When a route is active, you can choose to display a list of traffic
nearby or on the route.
Traffic List
Adjust navigation settings. See Settings (page 513).
Navigation Settings
View information about your current location.
Where Am I?
Cancel route guidance.
Cancel Route
View the entire current route on the map.
View Route
View an alternative route compared to your current one.
Detour
Change the order or remove waypoints.
Edit Waypoints
The system determines the order of waypoints for you.
Optimize Order
Go to the next screen and start the new route.
Go
507
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3