Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
521
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Personal Profiles (If Equipped)
Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote control. The remote control selected was already associated with another profile \
and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active. Another user changed the settings for the wrong personal profile.
529
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Possible Cause and Solution
Symptom
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a profile.
You did not link the remote control you are using to a profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote start on a link\
ed remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not. The preset positions are the same as the guest or previously active prof\
ile.
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This could happen if you\
let a dealership
add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your knowledge.
530
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT EXTENDED SERVICE
PLAN.
Lincoln Protect Extended Service Plans
(U.S. Only)
Lincoln Protect means peace of mind. It’
s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans!
Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs. Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it’ s
probably easier to list what’ s not covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the U.S., Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
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• Repairs performed by factory trained
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1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for the
day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
534
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Lincoln Protect
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
539
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Scheduled Maintenance
3
360 Degree Camera...................................264
Advanced Camera Views................................266
Automatic 360 Degree Camera
Activation.........................................................265
Camera Views.....................................................265
Front Camera......................................................266
Keep Out Zone...................................................266
Side Camera........................................................267
4
4WD See: Four-Wheel Drive......................................228
9
911 Assist...........................................................67
A
A/C See: Climate Control..........................................165
About This Manual
............................................9
ABS See: Brakes..........................................................237 ABS driving hints
See: Hints on Driving With Anti-Lock
Brakes...............................................................238
Accessories...................................................532
Accessories See: Replacement Parts Recommendation......17
ACC See: Using Adaptive Cruise Control.............269
Active Park Assist
.........................................253
Using Active Park Assist...................................255
Adaptive Headlamps
.....................................112
Speed Dependent Lamps..................................112
Adjustable Pedals.........................................104
Adjusting the Headlamps
..........................389
Horizontal Aim Adjustment..............................390
Vertical Aim Adjustment...................................389
Adjusting the Pedals....................................104
Adjusting the Steering Wheel....................100 End of Travel Position........................................100
Memory Feature..................................................100
AFS See: Adaptive Headlamps.................................112
Airbag Disposal
...............................................66
Air Conditioning See: Climate Control..........................................165
Air Filter See: Changing the Engine Air Filter..............
379 Alarm
See: Anti-Theft Alarm..........................................96
Ambient Lighting
............................................114
Adjusting the Brightness....................................115
Changing the Color.............................................115
Switching Ambient Lighting Off........................115
Switching Ambient Lighting On........................115
Anti-Theft Alarm..............................................96 Arming the Alarm..................................................96
Disarming the Alarm.............................................97
Using the System..................................................96
Appendices...................................................569
Apps.................................................................510 SiriusXM Traffic and Travel Link........................511
Using Apps on an Android Device..................
511
Using Apps on an iOS Device.........................510
Using Mobile Navigation on an Android Device.................................................................511
At a Glance........................................................21
Audible Warnings and Indicators..............132 Headlamps On Warning Chime
.......................132
Keyless Warning Alert........................................132
Parking Brake On Warning Chime..................132
Audio Control
..................................................101
You can operate the following functions with
the control:........................................................101
Audio System................................................460 General Information...........................................460
605
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index
Audio Unit.......................................................461
Adjusting the Volume.........................................461
Changing Radio Stations...................................461
Locking the Rear Audio Controls...................462
Rear Passenger Audio Controls - Vehicles
with: Second Row Center Console...........463
Rear Seat Audio Controls - Vehicles without: Second Row Center Console.....................462
Selecting the Audio Modes.............................462
Switching the Audio Unit On and Off............462
Using Seek, Fast Forward and Reverse.......462
Auto Hold
........................................................241
Using Auto Hold.................................................242
Autolamps........................................................110 Windshield Wiper Activated Headlamps.......110
Automatic Climate Control
.........................165
Accessing Rear Climate Controls...................165
Accessing the Climate Control Menu............165
Setting the Blower Motor Speed....................165
Setting the Temperature...................................165
Switching Auto Mode On and Off...................
165
Switching Defrost On and Off..........................166
Switching Maximum Air Conditioning On and Off.......................................................................167
Switching Recirculated Air On and Off..........167
Switching the Air Conditioning On and Off.......................................................................166
Switching the Heated Seats On and Off.......
167 Switching the Ventilated Seats On and
Off.......................................................................167
Automatic High Beam Control
....................116
Automatic High Beam Control Indicators.......................................................117
Automatic Transmission
.............................222
Automatic Transmission Adaptive
Learning............................................................227
Brake-Shift Interlock Override........................226
If Your Vehicle Gets Stuck In Mud or Snow.................................................................227
SelectShift™ Automatic Transmission............225
Understanding the Shift Positions of your Automatic Transmission...............................222
Automatic Transmission Fluid Check............................................................384
Auto-Start-Stop.............................................208 Disabling Auto-Start-Stop.................................210
Enabling Auto-Start-Stop..................................208
Autowipers......................................................106 Autowipers Settings...........................................106
Auxiliary Power Points
..................................197
110 Volt AC Power Point.....................................197
12 Volt DC Power Point......................................197
USB Port and Power Point Locations.............197 B
Battery
See: Changing the 12V Battery.......................
387
Blind Spot Information System.................284 ........................................................................\
.........284
Blind Spot Information System with Trailer
Tow....................................................................285
Switching the System On and Off..................288
System Errors......................................................288
Using the Blind Spot Information System..............................................................284
BLIS See: Blind Spot Information System..............284
Body Styling Kits...........................................403
Bonnet Lock See: Opening and Closing the Hood............
373
Booster Seats..................................................39 Types of Booster Seats.......................................39
Brake Fluid Check
........................................385
Brake Fluid Service Interval.............................386
Brakes ..............................................................
237
General Information...........................................237
Breaking-In.....................................................338
Bulb Specification Chart
.............................450
606
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index
C
Cabin Air Filter.................................................171
Canceling the Set Speed...........................269
Capacities and Specifications...................439
Air Conditioning System...................................439
Alternative Engine Oil for Extremely Cold Climates............................................................443
Automatic Transmission....................................440
Engine Coolant.....................................................441
Engine Oil.............................................................442
Front Axle.............................................................447
Fuel Tank..............................................................445
Grease...................................................................445
Hydraulic Brake System...................................445
Locks......................................................................446
Rear Axle..............................................................448
Transfer Case.......................................................447
Washer Reservoir...............................................449
Cargo Nets
.....................................................303
Car Wash See: Cleaning the Exterior...............................394
Catalytic Converter
.......................................219
On-Board Diagnostics (OBD-II).......................220
Readiness for Inspection and Maintenance
(I/M) Testing......................................................221
Center Console
.............................................201 Changing a Bulb
...........................................392
LED Lamps...........................................................392
Changing a Fuse
..........................................370
Fuses.....................................................................370
Changing a Road Wheel............................426 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................427
Location of the Spare Tire and Tools............427
Tire Change Procedure....................................428
Changing the 12V Battery..........................387 Battery Management System..........................388
Changing the Engine Air Filter..................379
Changing the Vehicle Wi-Fi Hotspot Name or Password
................................................458
Changing the Wiper Blades.......................391
Checking MyKey System Status.................80 MyKey Distance....................................................80
Number of Admin Keys........................................81
Number of MyKeys................................................81
Checking the Wiper Blades........................391
Childminder Mirror........................................122
Child Restraint and Seatbelt Maintenance..................................................54
Child Restraint Positioning
...........................42
Child Safety......................................................24
General Information.............................................24
Child Safety Locks
..........................................44
Left-Hand Side.......................................................44 Right-Hand Side....................................................44
Cleaning Leather Seats..............................400
Cleaning Products
........................................393
Materials...............................................................393
Cleaning the Engine
....................................396
Cleaning the Exterior...................................394
Cleaning the Headlamps..................................394
Exterior Chrome Parts.......................................395
Exterior Plastic Parts..........................................395
Stripes or Graphics............................................395
Underbody...........................................................395
Under Hood.........................................................395
Cleaning the Instrument Panel and Instrument Cluster Lens...........................399
Cleaning the Interior....................................397 Cleaning Black Label or Presidential
Interior...............................................................397
Cleaning the Wheels...................................400
Cleaning the Windows and Wiper Blades...........................................................396
Clearing All MyKeys.......................................80
Climate............................................................497 Accessing Rear Climate Controls..................500
Accessing the Climate Control Menu...........
497
Directing the Airflow..........................................497
Rear Climate Control Lock Indicator.............500
Setting the Blower Motor Speed....................498
Setting the Temperature...................................498
607
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index