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Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 458).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 443).
– Device indexing required.
•Re-index your device.
See Settings (page 471).
– Device lock screen enabled.
•Unlock your device before connecting it.
477
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
483
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
An issue on some older versions of the Android operating system could re\
sult in apps
not being found.
•Switch Bluetooth off and on again to force the system to reconnect to you\
r device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them. –
Device limitation. Some Android devices have a limited number of Bluetoo\
th ports that
apps can use to connect. If you have more apps running on your device th\
an the number
of available Bluetooth ports, the system cannot find all of them.
•Close some of the apps to allow the system to find those that you want t\
o use.
484
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Bluetooth Stereo or USB..................................453
CD (If equipped)..................................................452
HD Radio
™ Information (If Available)..............448
SiriusXM® Satellite Radio (If Activated).........444
Sources.................................................................443
Supported Media Players, Formats and Metadata Information...................................
455
USB Ports.............................................................455
Environment......................................................18
EPB See: Electric Parking Brake.............................205
Essential Towing Checks.............................281 Before Towing a Trailer.....................................282
Hitches...................................................................281
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................282
Safety Chains.......................................................281
Trailer Brakes........................................................281
Trailer Lamps........................................................281
When Towing a Trailer......................................282
Event Data Recording See: Data Recording.............................................10
Export Unique Options...................................17
Exterior Mirrors
..............................................104
Auto-dimming Feature.......................................106
Auto-Folding Mirrors..........................................105
Blind Spot Information System........................106
Fold-Away Exterior Mirrors...............................105 Heated Exterior Mirrors ....................................106
Lincoln Welcome Mat.........................................106
Memory Mirrors ..................................................106
Power Exterior Mirrors.......................................104
Signal Indicator Mirrors ....................................106
F
Fastening the Seatbelts................................37 Seatbelt Locking Modes.....................................38
Using a Sliding Clip...............................................37
Using Seatbelts During Pregnancy..................38
Flat Tire See: Changing a Road Wheel.........................376
Floor Mats
.......................................................287
Fog Lamps - Front See: Front Fog Lamps..........................................97
Front Fog Lamps.............................................97 Front Fog Lamp Indicator...................................97
Switching the Front Fog Lamps On or
Off........................................................................\
.97
Front Parking Aid..........................................216 Object Distance Indicator.................................218
Front Passenger Sensing System..............48
Fuel and Refueling
.........................................181
Fuel Consumption.........................................187
Advertised Capacity............................................187
Fuel Economy.......................................................187 Fuel Filler Funnel Location.........................182
Fuel Filter
........................................................335
Fuel Quality.....................................................182
Choosing the Right Fuel....................................182
Fuel Shutoff
...................................................289
Fuses...............................................................303
Fuse Specification Chart
............................303
Passenger Compartment Fuse Panel............314
Power Distribution Box.....................................303
G
Garage Door Opener...................................162
Garage Door Opener See: Universal Garage Door Opener.............162
Gauges............................................................109 Engine Coolant Temperature Gauge..............
110
Fuel Gauge............................................................110
Left and Right Information Group....................110
Status Bar...............................................................110
Gearbox See: Transmission...............................................192
General Information on Radio Frequencies..................................................58
Intelligent Access.................................................58
General Maintenance Information...........495 Multi-Point Inspection........................................498
Owner Checks and Services...........................497
584
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index

Reporting Safety Defects (Canada
Only)...............................................................301
Reporting Safety Defects (U.S. Only).......301
Resuming the Set Speed...........................235
Roadside Assistance...................................288 Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................289
Vehicles sold in the United States: Getting Roadside Assistance.....................................288
Vehicles Sold in the United States: Using Roadside Assistance.....................................288
Roadside Emergencies
...............................288
Roof Racks and Load Carriers...................272
Running-In See: Breaking-In.................................................285
Running Out of Fuel.....................................183 Adding Fuel From a Portable Fuel
Container..........................................................183
Filling a Portable Fuel Container.....................183
S
Safety Canopy™
...............................................52
Safety Precautions.........................................181
Satellite Radio...............................................424 Satellite Radio Electronic Serial Number
(ESN)..................................................................425
Satellite Radio Reception Factors..................424 SiriusXM Satellite Radio Service....................425
Troubleshooting..................................................426
Scheduled Maintenance Record..............507
Scheduled Maintenance............................495
Seatbelt Extensions
........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats.................................................................147
Security.............................................................82
Settings............................................................471 911 Assist................................................................471
Ambient Lighting................................................472
Audio.......................................................................471
Automatic Updates.............................................471
Bluetooth...............................................................471
Charge Settings...................................................471
Clock.......................................................................471
Display....................................................................471
Driver Assist..........................................................471
General...................................................................471
Lincoln Way...........................................................471
Message Center.................................................472 Mobile Apps..........................................................471
Multi Contour Seats...........................................472
Navigation.............................................................471
Personal Profiles.................................................472
Phone......................................................................471
Seats......................................................................472
Sound......................................................................471
Valet Mode...........................................................472
Vehicle....................................................................471
Voice Control........................................................471
Setting the Cruise Control Speed............234 Changing the Set Speed..................................234
Side Airbags
......................................................51
Side Sensing System...................................218 Object Distance Indicator.................................219
Sitting in the Correct Position.....................147
Snow Chains See: Using Snow Chains..................................
370
Spare Wheel See: Changing a Road Wheel.........................376
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
Notice to Owners of Pickup Trucks and Utility
Type Vehicles.....................................................16
On Board Diagnostics Data Link Connector...........................................................16
Special Instructions...............................................15
Using Your Vehicle as an Ambulance..............
16
589
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index

Using Your Vehicle With a Snowplow..............16
Special Operating Conditions Scheduled Maintenance...............................................504
Exceptions............................................................506
Speed Control See: Cruise Control............................................234
Stability Control..............................................211
Principle of Operation.........................................211
Starting a Gasoline Engine..........................173 Automatic Engine Shutdown............................175
Failure to Start......................................................174
Guarding Against Exhaust Fumes...................176
Important Ventilating Information....................176
Keyless Starting....................................................173
Stopping the Engine When Your Vehicle is
Moving...............................................................175
Stopping the Engine When Your Vehicle is Stationary..........................................................175
Starting and Stopping the Engine.............172 General Information............................................172
Steering..........................................................260 Adaptive Learning..............................................260
Electric Power Steering....................................260
Steering Wheel
................................................85
Storage Compartments...............................170
Sunroof See: Moonroof......................................................107 Sun Visors
.......................................................107
Illuminated Vanity Mirror....................................107
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................101
Activating the Automatic High Beam Control................................................................101
Switching Cruise Control On and Off..................................................................234
Switching Cruise Control Off...........................
234
Switching Cruise Control On...........................234
Symbols Glossary
..............................................7
SYNC™ 3..........................................................429 General Information...........................................429
SYNC™ 3 Troubleshooting..........................473 Additional Information and Assistance.........489
Apps.......................................................................483
Navigation............................................................482
Personal Profiles.................................................487
Phone.....................................................................479
Resetting the System........................................489
USB and Bluetooth Audio................................475
Voice Recognition...............................................473
Wi-Fi Connectivity..............................................485 T
Technical Specifications
See: Capacities and Specifications...............
385
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................296
Tire Care
.........................................................356
Glossary of Tire Terminology..........................358
Important Information About Low-Profile Tires ...................................................................356
Important Information About Sport Tires and Wheels..............................................................356
Information About Uniform Tire Quality Grading.............................................................357
Information Contained on the Tire Sidewall............................................................359
Notice to Crossover Vehicle Owners............
357
Temperature A B C............................................358
Tire Rotation.........................................................370
Traction AA A B C...............................................358
Treadwear............................................................358
Tire Pressure Monitoring System..............371 Changing Tires With a Tire Pressure
Monitoring System.........................................373
Understanding Your Tire Pressure Monitoring System .............................................................373
Tires See: Wheels and Tires......................................354
590
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index