Possible Cause and Resolution
Symptom
–Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You are using the wrong voice commands.
•See Using Voice Recognition (page 431).
• For a complete list of voice commands, refer to our website.
– You are not saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
The song or artist name may have some special characters that are not be\
ing recognized
by the system.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
The system does not understand the name of
a track or artist.
–You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the contact on your device or use the touchscreen to select and ca\
ll the
contact.
The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
474
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3
Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
476
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3
At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the rear axle and U-joints - all wheel drive only.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s.
See Oil Change Indicator Reset (page 328). Other Maintenance Items
1
Replace the cabin air filter.
Every
20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belt or belts. 2
502
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Scheduled Maintenance
Operating in off-road (unpaved, sandy, dusty) and Mountainous conditions
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. *
Every
5,000 mi (8,000 km)
or 6 months
Perform multi-point inspection.
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter chang\
es.
See Oil Change Indicator Reset (page 328).
Exceptions
There are several exceptions to the Normal
Schedule:
506
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Scheduled Maintenance
EXPORT RESTRICTIONS: You acknowledge
that the SOFTWARE is subject to U.S. and
European Union export jurisdiction. You
agree to comply with all applicable
international and national laws that apply to
the SOFTWARE, including the U.S. Export
Administration Regulations, as well as
end-user, end-use and destination
restrictions issued by U.S. and other
governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT: Please refer to FORD
MOTOR COMPANY instructions provided in
the documentation for the DEVICES product
support, such as the vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES. No Liability for Certain Damages:
EXCEPT
AS PROHIBITED BY LAW, FORD MOTOR
COMPANY, ANY THIRD PARTY SOFTWARE
OR SERVICES SUPPLIERS, AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR
ANY INDIRECT, SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM
OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
SYNC® Automotive Important Safety
Information Read and follow instructions:
• Before using your SYNC® system, read
and follow all instructions and safety
information provided in this end user
manual ("Owner Guide".) Not following
precautions found in the Owner Guide
can lead to an accident or other serious
injuries. General Operation
•
Voice Command Control
: Certain
functions within the SYNC® system may
be accomplished using voice commands.
Using voice commands while driving
helps you to operate the system without
removing your hands from the wheel or
eyes from the road.
• Prolonged Views of Screen:
Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
• Volume Setting: Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic
and emergency signals while driving.
Driving while unable to hear these
sounds could cause an accident.
537
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Appendices
3
360 Degree Camera....................................231
Camera Views.....................................................232
Front Camera.......................................................233
Side Camera........................................................233
9
911 Assist...........................................................56
A
A/C See: Climate Control..........................................142
About This Manual
............................................7
ABS See: Brakes..........................................................204
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes...............................................................205
Accessories...................................................490
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control - Vehicles
With: Adaptive Cruise Control With Lane
Centering.........................................................235 Active Park Assist........................................220
Using Active Park Assist....................................221
Adaptive Headlamps
.....................................97
Speed Dependent Lamps...................................97
Static Bending Lamps..........................................97
Adjusting the Headlamps...........................338 Vertical Aim Adjustment...................................338
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column...........................................................85
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................85
End of Travel Position..........................................86
Memory Feature....................................................86
AFS See: Adaptive Headlamps..................................97
Airbag Disposal
...............................................55
Air Conditioning See: Climate Control..........................................142
Air Filter See: Changing the Engine Air Filter - 2.0L...340
See: Changing the Engine Air Filter - 2.7L.....341
Alarm See: Anti-Theft Alarm...........................................84
All-Wheel Drive
..............................................199
Ambient Lighting............................................99 Adjusting the Brightness...................................100 Changing the Color..............................................99
Switching Ambient Lighting Off......................100
Switching Ambient Lighting On........................99
Anti-Theft Alarm
..............................................84
Arming the Alarm..................................................84
Disarming the Alarm............................................84
Appendices...................................................528
Apps .................................................................
468
SiriusXM Traffic and Travel Link.....................469
Using Apps on an Android Device................469
Using Apps on an iOS Device........................
468
Using Mobile Navigation on an Android Device...............................................................469
At a Glance
........................................................19
Audible Warnings and Indicators...............115 Headlamps On Warning Chime........................115
Keyless Warning Alert.........................................115
Parking Brake On Warning Chime...................115
Audio Control
..................................................86
You can operate the following functions with
the control:.........................................................87
Audio System
.................................................418
General Information............................................418
Audio Unit
.......................................................419
Adjusting the Volume.........................................419
Changing Radio Stations..................................420
Ejecting the CD...................................................420
Inserting a CD.....................................................420
579
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index
Switching the Audio Unit On and Off............420
Using Seek, Fast Forward and Reverse.......420
Auto Hold.......................................................208
Auto Hold Indicator...........................................209
Switching Auto Hold On and Off...................208
Using Auto Hold.................................................208
Autolamps
........................................................95
Windshield Wiper Activated Headlamps........95
Automatic Climate Control..........................142 Setting the Blower Motor Speed.....................142
Setting the Temperature....................................142
Switching Auto Mode On and Off...................
142
Switching Defrost On and Off..........................142
Switching Dual Zone Mode On and Off........142
Switching Maximum Air Conditioning On and Off.......................................................................143
Switching Recirculated Air On and Off..........
143
Switching the Air Conditioning On and Off.......................................................................142
Switching the Climate Control On and Off.......................................................................142
Switching the Rear Heated Seats On and Off.......................................................................143
Switching the Rear Ventilated Seats On and Off.......................................................................143
Automatic High Beam Control....................101
Automatic High Beam Control Indicators......................................................102 Automatic Transmission
..............................192
Automatic Transmission Adaptive
Learning.............................................................197
If Your Vehicle Gets Stuck in Mud or Snow..................................................................198
Manual Park Release..........................................195
Push Button Shift Transmission.......................192
SelectShift Automatic ™ Transmission.............195
Automatic Transmission Fluid Check............................................................333
Auto-Start-Stop...............................................178 Disabling Auto-Start-Stop..................................179
Enabling Auto-Start-Stop...................................178
Autowipers........................................................91 Autowipers Settings..............................................91
Auxiliary Power Points.................................166 110 Volt AC Power Point....................................166
12 Volt DC Power Point......................................166
USB Port and Power Point Locations.............166
AWD See: All-Wheel Drive...........................................199
B
Battery See: Changing the 12V Battery.......................335
Blind Spot Information System.................253 ........................................................................\
........253 Switching the System On and Off..................254
System Errors......................................................254
Using the Blind Spot Information
System..............................................................253
BLIS See: Blind Spot Information System..............253
Body Styling Kits...........................................353
Bonnet Lock See: Opening and Closing the Hood............
322
Booster Seats
..................................................30
Types of Booster Seats.......................................30
Brake Fluid Check........................................334 Brake Fluid Service Interval.............................335
Brakes.............................................................204 General Information...........................................204
Breaking-In.....................................................285
Bulb Specification Chart...............................411
C
Cabin Air Filter
...............................................145
Canceling the Set Speed...........................235
Capacities and Specifications - 2.0L
........391
Air Conditioning System....................................391
Alternative Engine Oil for Extremely Cold Climates...........................................................395
Automatic Transmission...................................392
Engine Coolant...................................................393
580
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index
Engine Oil.............................................................394
Fuel Tank..............................................................397
Grease...................................................................397
Hydraulic Brake System...................................398
Locks.....................................................................398
Power Transfer Unit...........................................399
Rear Axle..............................................................400
Washer Reservoir...............................................400
Capacities and Specifications - 2.7L........401
Air Conditioning System....................................401
Alternative Engine Oil for Extremely Cold
Climates...........................................................405
Automatic Transmission...................................402
Engine Coolant...................................................403
Engine Oil.............................................................404
Fuel Tank..............................................................407
Grease...................................................................407
Hydraulic Brake System...................................408
Locks.....................................................................408
Power Transfer Unit...........................................409
Rear Axle...............................................................410
Washer Reservoir................................................410
Capacities and Specifications...................385
Cargo Nets
.....................................................270
Car Wash See: Cleaning the Exterior...............................344
Catalytic Converter
.......................................189
On-Board Diagnostics (OBD-II)........................190 Readiness for Inspection and Maintenance
(I/M) Testing.......................................................191
Center Console
..............................................170
Changing a Bulb...........................................340 LED Lamps...........................................................340
Changing a Fuse
...........................................319
Fuses......................................................................319
Changing a Road Wheel.............................376 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................377
Stowing the flat tire ............................................381
Tire Change Procedure....................................378
Changing the 12V Battery..........................335
Changing the Engine Air Filter - 2.0L...............................................................340
Changing the Engine Air Filter - 2.7L
.......341
Changing the Wi-Fi Hotspot Name or Password......................................................416
Changing the Wiper Blades.......................337 Front Wiper Blades.............................................337
Rear Window Wiper Blade...............................
338
Checking MyKey System Status.................67 MyKey Distance.....................................................67
Number of Admin Keys.......................................68
Number of MyKeys...............................................67
Checking the Wiper Blades.......................337
Child Restraint and Seatbelt Maintenance..................................................42 Child Restraint Positioning
...........................32
Child Safety.......................................................21
General Information..............................................21
Child Safety Locks..........................................34 Left-Hand Side.......................................................35
Right-Hand Side....................................................35
Cleaning Leather Seats
..............................349
Cleaning Products........................................343 Materials................................................................343
Cleaning the Engine....................................346
Cleaning the Exterior...................................344 Cleaning the Headlamps..................................
344
Exterior Chrome Parts.......................................345
Exterior Plastic Parts..........................................345
Stripes or Graphics............................................345
Underbody...........................................................345
Under Hood.........................................................345
Cleaning the Instrument Panel and Instrument Cluster Lens...........................349
Cleaning the Interior....................................347 Cleaning Black Label or Presidential
Interior...............................................................347
Cleaning the Wheels...................................350
Cleaning the Windows and Wiper Blades...........................................................346
Clearing All MyKeys
.......................................67
Climate............................................................455 Accessing Rear Climate Controls..................458
581
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index