Troubleshooting
Action
Condition
Message
No action required. This message should
disappear shortly.
Radio requires more than two seconds to
produce audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset.
The channel is no longer available.
Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel.
Your subscription does not include this
channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna.
No Signal
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call
1-888-539-7474
426
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Audio System
GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings. Note:
You can switch the system on and use
it for up to an hour without switching the
ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes or
until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h)
. Using the Touchscreen Status bar.
A
Home screen.
B
Clock.
See Settings (page 471).
C
Outside air temperature.
D
Feature bar.
E
429
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3E297844
SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential Reception Issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree
foliage and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting Tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring Signal
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
447
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3
Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
479
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3
Personal Profiles (If Equipped)
Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote control. The remote control selected was already associated with another profile \
and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active. Another user changed the settings for the wrong personal profile.
487
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3
Antenna Positions
Maximum output power Watt (Peak RMS)
Frequency Band MHz
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio frequency
transmitters, check for disturbances from
and to all electrical equipment in your
vehicle, both in the standby and transmit
modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields generated
inside your vehicle cabin by the transmitter
installed do not exceed applicable human
exposure requirements.
532
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Appendices
Power Steering....................................................136
Pre-Collision Assist..............................................137
Remote Start.........................................................137
Seats.......................................................................137
Stability Control....................................................138
Starting System ...................................................138
Tire Pressure Monitoring System....................139
Transmission.........................................................139
Installing Child Restraints.............................23 Child Seats..............................................................23
Using Lap and Shoulder Belts...........................23
Using Lower Anchors and Tethers for
CHildren (LATCH).............................................26
Using Tether Straps..............................................28
Instrument Cluster........................................109
Instrument Lighting Dimmer........................96
Instrument Panel..............................................19
Interior Lamps
..................................................98
Front Interior Lamp...............................................98
Interior Lamp Function........................................99
Rear Interior Lamps..............................................99
Switching All of the Interior Lamps Off...........99
Switching All of the Interior Lamps On...........99
Switching the Individual Map Lamps On and
Off........................................................................\
.99
Interior Mirror
.................................................106
Auto-Dimming Mirror..........................................106
Introduction
.........................................................7 J
Jump Starting the Vehicle..........................290
Connecting the Jumper Cables......................
291
Jump Starting.......................................................291
Preparing Your Vehicle.....................................290
Removing the Jumper Cables........................292
K
Keyless Entry....................................................74 SECURICODE™ Keyless Entry Keypad.............
74
Keyless Starting
.............................................172
Ignition Modes......................................................172
Keys and Remote Controls..........................58
L
Lane Keeping System
..................................247
Switching the System On and Off..................248
Liftgate...............................................................78
Lighting Control
...............................................94
Flashing the Headlamp High Beam.................95
Headlamp High Beam.........................................95
Lighting..............................................................94 General Information.............................................94
Lincoln Automotive Financial Services......14 Lincoln Protect
..............................................492
Lincoln Protect (CANADA ONLY)....................493
Lincoln Protect Extended Service Plans (U.S.
Only)..................................................................492
Load Carriers See: Roof Racks and Load Carriers...............272
Load Carrying
................................................270
Load Limit.......................................................273
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................277
Vehicle Loading - with and without a Trailer.................................................................273
Locking and Unlocking..................................70 Activating Intelligent Access..............................
72
Autolock..................................................................73
Auto Relock............................................................73
Autounlock..............................................................74
Battery Saver..........................................................74
Illuminated Entry....................................................74
Illuminated Exit.......................................................74
Locking and Unlocking the Doors with the Key Blade.............................................................71
Power Door Locks................................................70
Remote Control.....................................................70
Smart Unlocks for Intelligent Access Keys......................................................................73
586
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index