2020 LINCOLN MKZ audio

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Resetting the System
1.
Simultaneously press and hold the seek
up and the audio unit power buttons until
the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
469
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The third
party sites are not under the control of
FORD MOTOR COMPANY, its affiliates
and/or its designated agent. Neither
FORD MOTOR COMPANY nor its
affiliates nor its designated agent are
responsible for (I) the contents of any
third party sites, any links contained in
third party sites, or any changes or
updates to third party sites, or (ii)
webcasting or any other form of
transmission received from any third
party sites. If the SOFTWARE provides
links to third party sites, those links are
provided to you only as a convenience,
and the inclusion of any link does not
imply an endorsement of the third party
site by FORD MOTOR COMPANY, its
affiliates and/or its designated agent.
• Obligation to Drive Responsibly:
You
recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety and
you agree to assume any risk associated with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If the
SOFTWARE is provided by FORD MOTOR
COMPANY separate from the DEVICES on
media such as a ROM chip, CD ROM disk(s)
or via web download or other means, and is
labeled "For Upgrade Purposes Only" or "For
Recovery Purposes Only" you may install one
(1) copy of such SOFTWARE onto the
DEVICES as a replacement copy for the
existing SOFTWARE, and use it in
accordance with this EULA, including any
additional EULA terms accompanying the
upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All
title and intellectual property rights in and to
the SOFTWARE (including but not limited to
any images, photographs, animations, video,
audio, music, text and "applets" incorporated
into the SOFTWARE), the accompanying
printed materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials accompanying
the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use of the
SOFTWARE is the property of the respective
content owner and may be protected by
applicable copyright or other intellectual
property laws and treaties. This EULA grants
you no rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates, and
third party software and service providers
and suppliers. Use of any on-line services
which may be accessed through the
SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
516
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

(b) use your own personal judgment while
driving. If you feel that a route suggested by
the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices and
cables necessary for use of the TeleNav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNav
Software, to provide TeleNav with true,
accurate, current, and complete information
about yourself, and (b) to inform TeleNav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav hereby
grants to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
TeleNav Software license), without the
right to sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of this
Agreement. You agree that you will use
the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial navigation
services to other parties. 3.1 License Limitations
•
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the TeleNav Software
or any part thereof; (b) attempt to derive
the source code, audio library or
structure of the TeleNav Software without
the prior express written consent of
TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or its
suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute,
sublicense or otherwise transfer the
TeleNav Software to others, except as
part of your permanent transfer of the
TeleNav Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming, privacy,
consumer and child protection, obscenity or
defamation, or
524
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

9
911 Assist...........................................................55
A
A/C See: Climate Control..........................................135
About This Manual
............................................7
ABS See: Brakes...........................................................193
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................194
Accessories....................................................470
Accessories See: Replacement Parts Recommendation.....15
ACC See: Using Adaptive Cruise Control.............222
Active Park Assist........................................209 Using Active Park Assist....................................210
Adaptive Headlamps
.....................................90
System Check........................................................90
Adjusting the Headlamps............................321 Horizontal Aim Adjustment..............................322
Vertical Aim Adjustment....................................321 Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column...........................................................80
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column...........................................................80
End of Travel Position...........................................81
Memory Feature.....................................................81
AFS See: Adaptive Headlamps..................................90
Airbag Disposal
...............................................54
Air Conditioning See: Climate Control..........................................135
Air Filter See: Changing the Engine Air Filter..............322
Alarm See: Anti-Theft Alarm...........................................78
All-Wheel Drive
..............................................184
Ambient Lighting............................................92
Adjusting the Brightness....................................92
Changing the Color..............................................92
Switching Ambient Lighting Off........................92
Switching Ambient Lighting On........................92
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices...................................................508 Apps.................................................................448
SiriusXM Traffic and Travel Link......................449
Using Apps on an Android Device................449
Using Apps on an iOS Device.........................
448
Using Mobile Navigation on an Android Device...............................................................449
At a Glance
........................................................19
Audible Warnings and Indicators..............107 Headlamps On Warning Chime.......................
107
Keyless Warning Alert........................................107
Parking Brake On Warning Chime..................108
Audio Control..................................................82 You can operate the following functions with
the control:.........................................................82
Audio System
................................................400
General Information...........................................400
Audio Unit
.......................................................401
Adjusting the Volume.........................................401
Changing Radio Stations...................................401
Ejecting the CD....................................................401
Inserting a CD.....................................................402
Playing or Pausing Media................................402
Selecting the Audio Modes.............................402
Switching the Audio Unit On and Off............402
Using Seek, Fast Forward and Reverse.......402
Auto Hold........................................................196 Using Auto Hold..................................................197
545
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R
Rear Parking Aid...........................................203
Object Distance Indicator................................205
Rear Seat Armrest
.........................................159
Rear Seats.......................................................147
Rear View Camera........................................217
Using the Rear View Camera System............218
Rear View Camera See: Rear View Camera.....................................217
Recommended Towing Weights
...............257
Reduced Engine Performance..................262
Refueling..........................................................170 System Warnings.................................................172
Remote Control
...............................................57
Car Finder...............................................................60
Intelligent Access Key..........................................57
Remote Start..........................................................60
Replacing the Battery..........................................58
Sounding the Panic Alarm..................................60
Remote Start
...................................................139
Automatic Settings..............................................139
Heated and Cooled Features..........................139
Last Settings.........................................................139
Repairing Minor Paint Damage
..................331
Replacement Parts Recommendation........15 Collision Repairs....................................................15 Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only)..............................................................279
Reporting Safety Defects (U.S. Only).......279
Resuming the Set Speed...........................222
Roadside Assistance
...................................265
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................266
Vehicles sold in the United States: Getting Roadside Assistance....................................265
Vehicles Sold in the United States: Using Roadside Assistance....................................265
Roadside Emergencies...............................265
Running-In See: Breaking-In.................................................262
Running Out of Fuel
.....................................169
Adding Fuel From a Portable Fuel
Container..........................................................169
Filling a Portable Fuel Container.....................
169
S
Safety Canopy™................................................51
Safety Precautions........................................167 Satellite Radio
...............................................405
Satellite Radio Electronic Serial Number
(ESN)..................................................................406
Satellite Radio Reception Factors..................405
SiriusXM Satellite Radio Service....................406
Troubleshooting..................................................407
Scheduled Maintenance Record..............488
Scheduled Maintenance.............................475
Seatbelt Extensions
........................................43
Seatbelt Height Adjustment.........................39
Seatbelt Reminder
...........................................41
Belt-Minder™............................................................41
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation......................................40
Seats
.................................................................140
Security..............................................................77
Settings............................................................451 911 Assist................................................................451
Ambient Lighting................................................452
Audio......................................................................451
Automatic Updates.............................................451
Bluetooth...............................................................451
Charge Settings...................................................451
Clock.......................................................................451
Display....................................................................451
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Driver Assist..........................................................451
General..................................................................451
Lincoln Way...........................................................451
Message Center.................................................452
Mobile Apps..........................................................451
Multi Contour Seats...........................................452
Navigation.............................................................451
Personal Profiles.................................................452
Phone.....................................................................451
Seats......................................................................452
Sound.....................................................................451
Valet Mode...........................................................452
Vehicle....................................................................451
Voice Control........................................................451
Setting the Cruise Control Speed.............221 Changing the Set Speed...................................221
Side Airbags.....................................................50
Side Sensing System...................................207 Object Distance Indicator................................
208
Sitting in the Correct Position....................140
Snow Chains See: Using Snow Chains..................................349
Spare Wheel See: Changing a Road Wheel.........................
355
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16 Special Instructions...............................................15
Special Operating Conditions Scheduled Maintenance...............................................484
Exceptions............................................................487
Speed Control See: Cruise Control.............................................221
Stability Control
............................................200
Principle of Operation.......................................200
Starting a Gasoline Engine.........................162 Automatic Engine Shutdown............................163
Failure to Start......................................................163
Fast Restart...........................................................162
Guarding Against Exhaust Fumes...................
164
Important Ventilating Information...................164
Stopping the Engine When Your Vehicle is Moving...............................................................164
Stopping the Engine When Your Vehicle is Stationary..........................................................164
Starting and Stopping the Engine..............161 General Information.............................................161
Steering ...........................................................
244
Adaptive Learning..............................................244
Electric Power Steering....................................244
Steering Wheel
................................................80
Storage Compartments...............................159
Sunroof See: Moonroof.......................................................99
Sun Shades
......................................................99 Sun Visors
.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................93
Activating the Automatic High Beam Control................................................................93
Switching Cruise Control On and Off......221 Switching Cruise Control Off............................221
Switching Cruise Control On............................221
Symbols Glossary
..............................................7
SYNC™ 3.........................................................409
General Information...........................................409
SYNC™ 3 Troubleshooting..........................453 Additional Information and Assistance.........469
Apps.......................................................................463
Navigation............................................................462
Personal Profiles.................................................467
Phone....................................................................459
Resetting the System........................................469
USB and Bluetooth Audio................................455
Voice Recognition..............................................453
Wi-Fi Connectivity..............................................465
555
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index