2020 LINCOLN MKZ HYBRID navigation system

Network Connectivity
Connecting the Vehicle to a Mobile
Network .....................................................375
Network Connectivity – Troubleshooting ......................................................................
376
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot ...........................
379
Changing the Wi-Fi Hotspot Name or Password ...................................................
379
Audio System
General Information .....................................
381
Audio Unit .....................................................
382
Digital Radio .................................................
383
Satellite Radio ..............................................
386
USB Port ........................................................
389
SYNC™ 3
General Information ...................................
390
Using Voice Recognition ...........................
392
Entertainment ...............................................
404
Climate ............................................................
416Phone
..............................................................
419
Navigation ......................................................
421
Electric Vehicle Information ......................
429
Apps ................................................................
435
Settings ..........................................................
437
SYNC™ 3 Troubleshooting .........................
440
Accessories
Accessories ...................................................
457
Lincoln Protect
Lincoln Protect .............................................
459
Scheduled Maintenance
General Maintenance Information ..........
462
Normal Scheduled Maintenance .............
467
Special Operating Conditions Scheduled Maintenance ............................................
469
Scheduled Maintenance Record ..............
471
Appendices
Electromagnetic Compatibility ................
492
End User License Agreement ..................
497Declaration of Conformity
.........................
527
Declaration of Conformity - Vehicles With: SYNC 3 ......................................................
528
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents

PRINCIPLE OF OPERATION
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits. You can program the
restrictions to all keys except one. Any keys
that you did not program are administrator
keys or admin keys.
You can use admin keys to:
•
Create a MyKey with certain vehicle
restrictions.
• Program certain MyKey settings.
• Clear all MyKey restrictions.
After you program a MyKey, you can view
the following information through the
information display:
• The total number of admin keys and
MyKeys for your vehicle.
• The total distance a MyKey driver
traveled with your vehicle.
Note: Every MyKey receives the same
restrictions and settings. You cannot
program them individually. Note:
For vehicles equipped with a
push-button start switch: When both a MyKey
and an admin key are present when you
start your vehicle, the system recognizes the
admin key only.
Standard Settings
Not every vehicle includes the features listed
below. If your vehicle has this equipment,
then you cannot change the following
settings when using a MyKey:
• Seatbelt reminder or Belt-Minder™. MyKey
mutes the audio system until drivers, and
in some instances, passengers, fasten
their seatbelts. Note: If your vehicle
includes an AM/FM radio or a very basic
audio system, then the radio may not
mute.
• Earlier low-fuel warning. The low-fuel
warning activates earlier for MyKey
drivers, giving them more time to refuel. •
Certain driver alerts, stability systems or
parking aids turn on automatically when
you use the MyKey system. For example,
Blind Spot Information System (BLIS),
cross traffic alert, lane departure warning
or forward collision warning. Note: MyKey
drivers may be able to turn the lane
departure warning feature off, but this
feature turns back on automatically with
every new key cycle.
• Restricted touchscreen operation in some
markets. For example, MyKey may
prevent manual navigation destination
input while the vehicle is in any gear
other than park (P) or when the vehicle
reaches a certain rate of speed.
• Satellite radio adult content restrictions,
if this feature is available in your market.
Optional Settings
You can configure certain vehicle feature
settings when you first create a MyKey. You
can also change the settings afterward with
an admin key.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing MyKey™

Settings
See General Information (page 110).
Brake Coach Display
The Brake Coach appears after your vehicle
has come to a stop. It coaches you to brake
in a manner which maximizes the amount of
energy returned through the regenerative
braking system. The percent displayed is an
indication of the regenerative braking
efficiency with 100% representing the
maximum amount of energy recovery.
This feature can be switched on or off in the
information displays settings menu.
See
General Information (page 110).
Trip Summary
Trip Summary displays upon shutting off your
vehicle. The information is cumulative over
the last trip. A new trip begins each time your
start your vehicle (when the Ready to Drive
message comes on). Corresponding trip
efficiency leaves appear on the right
information display. •
Distance - Displays the total distance
traveled, distance traveled on battery
power only (EV distance) and Regen
distance. Regen distance is the estimated
range gained from energy recaptured
through regenerative braking.
• Energy Use - Displays the average fuel
economy.
• Brake Score - The percent displayed is
an indication of the regenerative braking
efficiency for the trip.
Right Information Display
Entertainment
See General Information (page 390).
Phone
See
General Information (page 390).
Navigation or Compass
See
General Information (page 390).
Fuel Economy
See
General Information (page 110). Vehicle Range
Located at the bottom of the display. It
indicates the estimated distance to empty
based on the fuel remaining in the tank.
Changes in your driving pattern and climate
control use may cause the value to vary.
Trip Efficiency Leaves
Trip Efficiency Leaves display upon shutting
off your vehicle. The number of leaves
represent the average for the last trip. A new
trip begins each time you start your vehicle
(when the Ready to Drive message comes
on). Corresponding Trip Summary data
displays on the left information display.
WARNING LAMPS AND
INDICATORS
The following warning lamps and indicators
alert you to a vehicle condition that may
become serious. Some lamps illuminate
when you start your vehicle to make sure
they work. If any lamps remain on after
starting your vehicle, refer to the respective
system warning lamp for further information.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Instrument Cluster

GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings. Note:
You can switch the system on and use
it for up to an hour without switching the
ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes or
until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h)
. Using the Touchscreen Status bar.
A
Home screen.
B
Clock.
See Settings (page 437).
C
Outside air temperature.
D
Feature bar.
E
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3E297844

Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing active. Vehicle location sharing active.
Vehicle data and location sharing
active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
404). Select to adjust climate settings
See
Climate (page 416).
Select to make calls and access
the phonebook on your cell phone.
See
Phone (page 419).
Select to use the navigation
system. See Navigation (page 421).
Select to search for and use
compatible apps on your iOS or
Android device.
See Apps (page
435). Select to adjust system settings.
See
Settings (page 437).
Cleaning the Touchscreen
See
Cleaning the Interior (page 322).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the regional website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
4. Follow the instructions provided to download the update to the USB drive.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 E100027 E283811 E280315

Using Text Messaging
Description
Menu Item
Hear the text message.
Hear It
View the text message.
View
Call the sender.
Call
Reply to the text message with a standard text message.
Reply
Apple CarPlay (If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: Certain features of the system are not
available when you are using Apple CarPlay.
Switching Apple CarPlay Off Select the settings option on the
feature bar.
1. Select
Apple CarPlay Preferences.
2. Switch
Apple CarPlay off. Android Auto
(If Equipped)
1. Connect your device to a USB port.
2. Follow the instructions on the touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
Note: Certain features of the system are not
available when you are using Android Auto.
Switching Android Auto Off Select the settings option on the
feature bar.
1. Select
Android Auto. 2. Switch
Android Auto off.
NAVIGATION
(IF EQUIPPED)
Note: For more information, refer to our
website. Select the navigation option on the
feature bar.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Route Guidance Menu
Description
Menu Item
Adjust your map preferences for when route guidance is active.
Screen View
View a full screen map when route guidance is active.
Full Map
View highway exit information for your current route.
Highway Exit Info
View the turn list for your current route. Select a road to avoid it.
Turn List
You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information
requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list
of nearby traffic incidents displays. When a route is active, you can choose to display a list of traffic
nearby or on the route.
Traffic List
Adjust navigation settings. See Settings (page 437).
Navigation Settings
View information about your current location.
Where Am I?
Cancel route guidance.
Cancel Route
View the entire current route on the map.
View Route
View an alternative route compared to your current one.
Detour
Change the order or remove waypoints.
Edit Waypoints
The system determines the order of waypoints for you.
Optimize Order
Go to the next screen and start the new route.
Go
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Adjusting the Guidance Prompt Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note:
If you have inadvertently adjusted the
volume to zero, press the turn indicator
button to play the last voice prompt and then
adjust the volume to the desired level.
Muting Guidance Prompts Select the mute option on the
screen to mute guidance prompts.
Note: The system mutes the next and all
future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation route
as a destination along your route. You can
add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
3. Select Add Waypoint.
4. Select
Go. Canceling Route Guidance Select the route guidance menu
option on the active guidance
screen.
Select
Cancel Route. Note:
The route guidance menu option is
always in the bottom right-hand corner of
the main map. cityseeker
(If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico). cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions.
When you have selected a point of interest,
the location and information appear, such as
address, phone number and a star rating.
Press
More Information to see a photo, a
review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 E297860 E225487