The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................275
Utilizing the Mediation/Arbitration Program (Canada Only) ..........................................
276
Getting Assistance Outside the U.S. and Canada .......................................................
277
Ordering Additional Owner's Literature ......................................................................
279
Reporting Safety Defects (U.S. Only) ......
280
Reporting Safety Defects (Canada Only) ......................................................................
280
Fuses
Fuse Specification Chart ...........................
282
Changing a Fuse .........................................
298
Maintenance
General Information ....................................
301
Opening and Closing the Hood ...............
301
Under Hood Overview ..............................
302
Engine Oil Dipstick .....................................
304
Engine Oil Check ........................................
304
Oil Change Indicator Reset ......................
305
Engine Coolant Check ...............................
305Automatic Transmission Fluid Check
......
310
Brake Fluid Check .........................................
311
Washer Fluid Check ....................................
312
Fuel Filter .......................................................
312
Changing the 12V Battery ..........................
312
Checking the Wiper Blades .......................
314
Changing the Wiper Blades ......................
314
Adjusting the Headlamps ..........................
315
Changing a Bulb ...........................................
316
Changing the Engine Air Filter .................
316
Vehicle Care
General Information .....................................
318
Cleaning Products ........................................
318
Cleaning the Exterior ..................................
319
Waxing ...........................................................
320
Cleaning the Engine ....................................
321
Cleaning the Windows and Wiper Blades .......................................................................
321
Cleaning the Interior ..................................
322
Cleaning the Instrument Panel and Instrument Cluster Lens ........................
324
Cleaning Leather Seats .............................
325Repairing Minor Paint Damage
................
325
Cleaning the Wheels ..................................
325
Vehicle Storage ...........................................
326
Body Styling Kits ..........................................
328
Wheels and Tires
Tire Sealant and Inflator Kit ......................
329
Tire Care ........................................................
336
Using Summer Tires ...................................
350
Using Snow Chains ....................................
350
Tire Pressure Monitoring System .............
351
Technical Specifications ............................
357
Capacities and Specifications
Engine Specifications .................................
359
Motorcraft Parts ...........................................
360
Vehicle Identification Number ..................
361
Vehicle Certification Label ........................
362
Transmission Code Designation .............
362
Capacities and Specifications ..................
364
Bulb Specification Chart ............................
372
5
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Table of Contents
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system
Brake system
Cabin air filter
Check fuel cap Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil Explosive gas
Fan warning
Fasten seatbelt
Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
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•
An open or pinched sensor hose.
• Incorrect engine oil level.
• Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for climactic
conditions.
Note: Some vehicles have a lifetime fuel filter
that is integrated with the fuel tank. Regular
maintenance or replacement is not needed.
Note: If these checks do not help you correct
the concern, have your vehicle checked as
soon as possible.
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb (4,536 kg)
Gross Vehicle Weight Rating (GVWR). The
preceding statements concerning prohibited
tampering acts and maintenance, and the
noise warranty found in the Warranty Guide,
are applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR. CATALYTIC CONVERTER WARNING:
Do not park, idle or drive
your vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is very
high. Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNING: Exhaust leaks may result
in entry of harmful and potentially lethal
fumes into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes. Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable exhaust
emission standards.
To make sure that the catalytic converter and
other emission control components continue
to work properly:
•
Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables.
See Jump
Starting the Vehicle (page 267).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Engine Emission Control
Engine coolant reservoir. See Engine Coolant Check (page 305).
A
Engine oil filler cap.
See Engine Oil Check (page 304).
B
Air filter.
See Changing the Engine Air Filter (page 316).
C
Brake fluid reservoir.
See Brake Fluid Check (page 311).
D
Engine compartment fuse box.
See Fuses (page 282).
E
303
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IFGH
EBCD
E146046
•
Do not allow wax to come in contact with
any non-body (low-gloss black) colored
trim. The wax will discolor or stain the
parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should feel
smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal. When washing:
•
Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold water
to avoid cracking the engine block or
other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine Shampoo.
Note: If your vehicle has an engine cover
remove the cover before application of
Motorcraft Engine Shampoo and Degreaser.
Immediately rinse away any over spray.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
• Never wash or rinse any ignition coil,
spark plug wire or spark plug well, or the
area in and around these locations.
• Cover the battery, power distribution box,
and air filter assembly to prevent water
damage when cleaning the engine. CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmental
fallout can result in windshield and wiper
blade contamination. Dirty windshield and
wipers will result in poor windshield wiper
operation. Keep the windshield and wiper
blades clean to maintain windshield wiper
performance.
To clean the windshield and wiper blades:
•
Clean the windshield with a non-abrasive
glass cleaner. When cleaning the interior
of the windshield, avoid getting any glass
cleaner on the instrument panel or door
panels. Wipe any glass cleaner off these
surfaces immediately.
• For windshields contaminated with tree
sap, chemicals, wax or bugs, clean the
entire windshield using steel wool (no
greater than 0000 grade) in a circular
motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Vehicle Care
Alloy wheels and wheel covers are coated
with a clear coat paint finish. To maintain
their condition we recommend that you:
•
Clean them weekly with the
recommended wheel and tire cleaner.
• Use a sponge to remove heavy deposits
of dirt and brake dust accumulation.
• Rinse them thoroughly with a pressurized
stream of water when you complete the
cleaning process.
We recommend that you use our surface
wheel cleaner. Make sure that you read and
follow the manufacturer’ s instructions.
Using other non-recommended cleaning
products can result in severe and permanent
damage.
VEHICLE STORAGE
If you plan on storing your vehicle for 30
days or more, read the following
maintenance recommendations to make sure
your vehicle stays in good operating
condition. We engineer and test all motor vehicles and
their components for reliable, regular driving.
Under various conditions, long-term storage
may lead to degraded engine performance
or failure unless you use specific precautions
to preserve engine components.
General
•
Store all vehicles in a dry, ventilated
place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they
require regular maintenance to protect
against rust and damage.
Body
• Wash your vehicle thoroughly to remove
dirt, grease, oil, tar or mud from exterior
surfaces, rear-wheel housing and the
underside of front fenders.
• Periodically wash your vehicle if it is
stored in exposed locations.
• Touch-up exposed or primed metal to
prevent rust. •
Cover chrome and stainless steel parts
with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary when
you wash your vehicle.
• Lubricate all hood, door and luggage
compartment hinges and latches with a
light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents.
Engine
• Change the engine oil and filter prior to
storage because used engine oil contains
contaminates which may cause engine
damage.
• Start the engine every 15 days for a
minimum of 15 minutes. Run at fast idle
with the climate controls set to defrost
until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through
all the gears while the engine is running.
• We recommend that you change the
engine oil before you use your vehicle
again.
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MOTORCRAFT PARTS
2.0L ATK iVCT Engine
Component
FA-1911
Air filter element
FL-910-S
Engine oil filter. 1
BXT-90T5-590
Battery
SP-530
Spark plugs. 2
FP-71A
Cabin air filter
WW-2200 (driver side)
Windshield wiper blade
WW-1900 (passenger side)
1 If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance specification SAE/USCAR-36.
2 For spark plug replacement, contact your authorized dealer. Replace the spark plugs at the recommended intervals. See Scheduled
Maintenance (page 462).
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Capacities and Specifications
Capacities
Including the Oil Filter
Variant
4.5 qt (4.3 L)
All.
Materials Specification
Name
WSS-M2C947-B1
Engine Oil - SAE 0W-20 - Synthetic Blend Motor Oil (U.S.)
(Canada)
XO-0W20-Q1SP (U.S.)
Fuel Tank
Capacities Quantity
Variant
14.0 gal (53 L)
All.
Grease
369
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Capacities and Specifications