Vehicle Identification
Installing the Vehicle Identification Card
......................................................................427
Network Connectivity
Connecting the Vehicle to a Mobile Network .....................................................
428
Network Connectivity – Troubleshooting ......................................................................
429
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot ...........................
432
Changing the Wi-Fi Hotspot Name or Password ...................................................
432
Audio System
General Information ....................................
434
Audio Unit .....................................................
435
Digital Radio ..................................................
437
Satellite Radio ..............................................
440
USB Port ........................................................
443
SYNC™ 3
General Information ....................................
444Using Voice Recognition
...........................
446
Entertainment ...............................................
458
Climate ...........................................................
470
Phone .............................................................
473
Navigation .....................................................
475
Apps ................................................................
483
Settings ..........................................................
486
SYNC™ 3 Troubleshooting .........................
488
Accessories
Accessories ..................................................
505
Lincoln Protect
Lincoln Protect .............................................
507
Scheduled Maintenance
General Maintenance Information ...........
510
Normal Scheduled Maintenance .............
515
Special Operating Conditions Scheduled Maintenance .............................................
519
Scheduled Maintenance Record ............
522Appendices
Electromagnetic Compatibility
.................
542
End User License Agreement ..................
547
Declaration of Conformity .........................
578
Type Approvals ............................................
578
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Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Table of Contents
Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required, and
access to the vehicle or the event data
recorder is needed. In addition to the vehicle
manufacturer, other parties, such as law
enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder. Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units that
have the ability to store data based on your
personalized settings. The data is stored
locally in the vehicle or on devices that you
connect to it, for example, a USB drive or
digital music player. You can delete some of
this data and also choose whether to share
it through the services to which you
subscribe. See Settings (page 486).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations. Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this data
through a dedicated, protected connection.
We only collect and use data to enable your
use of our services to which you have
subscribed, with your consent or where
permitted by law. For additional information,
see the terms and conditions of the services
to which you have subscribed.
Services That Third Parties Provide
We recommend that you review the terms
and conditions and data privacy information
for any services to which you subscribe. We
take no responsibility for services that third
parties provide.
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CENTER CONSOLE
Stow items in the cup holder carefully as
items may become loose during hard
braking, acceleration or crashes, including
hot drinks which may spill.
Available console features include:
Front storage compartment with
two USB ports, DC power point
and CD player (optional).
A
Cup holders with auxiliary storage
bin.
B Storage compartment with DC
power point.
C
Storage compartment, heated seat
controls, or rear climate controls.
D
Rear compartment with DC power
point or two USB ports and AC
power point.
E
OVERHEAD CONSOLE Press near the rear edge of the door to open
it.REAR SEAT ARMREST
Fold the armrest down to use the armrest
and cupholders.
The cupholders are inside the rear seat
armrest. To access the cupholders, push the
plastic panel on the front edge of the
armrest.
Push the panel again to close the
cupholders.
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Protected Component
Fuse Rating
Fuse or Relay Number
Starter.
30A 2
78
Auxiliary transmission pump (2.0L engine with
start-stop).
20A 2
79
Not used.
—
80
USB smart charge - passenger side.
5A 1
81
USB smart charge - console.
5A 1
82
Electronic door latch (left-hand rear).
20A 1
83
USB smart charge - driver side.
5A 1
84
Electronic door latch (right-hand front).
20A 1
85
Electronic door latch (right-hand rear).
20A 1
86
Transmission range control module.
15A 1
87
Rear recline.
5A 1
88
Electronic door latch (left-hand front).
20A 1
89
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Adjusting the Volume
Turn to adjust the volume. Using Seek, Fast Forward and Reverse In radio mode, press either button to scroll
through the presets from the front radio. To
select a radio station, press and hold to move
quickly forward or backward through the
radio stations.
In CD or USB mode, press to select the next
or previous track. Press and hold to move
quickly forward or backward through the
selected media source.
Selecting the Audio Modes
Press and release the button to
access different media modes, for
example AM, FM, CD, and USB.
Switching the Display On and Off Press and release the button.DIGITAL RADIO (IF EQUIPPED)
Note: HD Radio broadcasts are not available
in all markets.
HD Radio technology is the digital evolution
of analog AM/FM radio. Your system has a
special receiver that allows it to receive
digital broadcasts, where available, in
addition to the analog broadcasts, it already
receives. Digital broadcasts provide a better
sound quality than analog broadcasts with
free, crystal-clear audio and no static or
distortion. For more information, and a guide
to available stations and programming,
please visit www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the HD Radio logo on your
screen. When this logo is available, you may
also see Title and Artist fields on-screen.
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Action
Condition
Message
Use the channel guide to turn off the Lock or
Skip function on that station.
All the channels in the selected category are
either skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the channels available
for your vehicle.
Subscription Updated
USB PORT WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. The USB Port is below the climate control
and in the center console.
You can use the USB port to play media and
charge a device.
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Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing on. Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
458). Select to adjust climate settings
See
Climate (page 470).
Select to make calls and access
the phonebook on your cell phone.
See
Phone (page 473).
Select to use the navigation
system. See Navigation (page 475). Select to search for and use
compatible apps on your iOS or
Android device.
See Apps (page
483). Select to adjust system settings.
See
Settings (page 486).
Cleaning the Touchscreen
See
Cleaning the Interior (page 345).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the local
Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
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4. Follow the instructions provided to
download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from the USB ports.
2. Connect the USB drive with the update to a USB port.
Note: Installation starts automatically within
10 minutes.
Updating the System Using a Wi-Fi Network
Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network. Note:
Enter the network password to
connect to a secure network.
Switching Automatic System Updates On Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Switch
Automatic System Updates on.
The system is now set to check for and
receive system updates when it is connected
to a Wi-Fi network.
Note: You can use the system when a
download is in progress.
Note: If the system is disconnected from the
Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website. USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you to
keep your hands on the steering wheel and
focus on what is in front of you.
Press the voice control button on
the steering wheel and wait for the
voice prompt.
Note: Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note: Turn the volume control when a voice
prompt plays to adjust the volume.
Note: Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are designed
to help you from any screen:
• List of Commands
• Help
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