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Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 473).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 458).
– Device indexing required.
•Re-index your device.
See Settings (page 486).
– Device lock screen enabled.
•Unlock your device before connecting it.
492
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
498
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
An issue on some older versions of the Android operating system could re\
sult in apps
not being found.
•Switch Bluetooth off and on again to force the system to reconnect to you\
r device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them. –
Device limitation. Some Android devices have a limited number of Bluetoo\
th ports that
apps can use to connect. If you have more apps running on your device th\
an the number
of available Bluetooth ports, the system cannot find all of them.
•Close some of the apps to allow the system to find those that you want t\
o use.
499
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3

Engine Oil Dipstick - 3.7L...........................324
Engine Specifications - 2.7L.......................381
Drivebelt Routing.................................................381
Engine Specifications - 3.0L
......................382
Drivebelt Routing................................................383
Engine Specifications - 3.7L.......................384 Drivebelt Routing................................................384
Entertainment................................................458 AM/FM Radio.......................................................459
Apps.......................................................................470
Bluetooth Stereo or USB..................................468
CD (If equipped)..................................................467
HD Radio ™ Information (If Available)..............463
SiriusXM® Satellite Radio (If Activated).........460
Sources.................................................................458
Supported Media Players, Formats and Metadata Information....................................470
USB Ports..............................................................470
Environment......................................................18
EPB See: Electric Parking Brake..............................213
Essential Towing Checks............................278 Before Towing a Trailer.....................................279
Hitches..................................................................278
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................279
Safety Chains.......................................................278
Trailer Brakes.......................................................278 Trailer Lamps.......................................................278
When Towing a Trailer.......................................279
Event Data Recording See: Data Recording.............................................10
Export Unique Options...................................17
Exterior Mirrors
..............................................106
360-Degree Camera..........................................108
Auto-Dimming Feature......................................108
Auto-Folding Mirrors...........................................107
Blind Spot Monitor..............................................108
Fold-Away Exterior Mirrors...............................107
Heated Exterior Mirrors.....................................108
Lincoln Welcome Mat.........................................108
Memory Mirrors...................................................108
Power Exterior Mirrors.......................................106
Signal Indicator Mirrors......................................108
F
Fastening the Seatbelts
................................39
Rear Inflatable Seatbelt........................................41
Seatbelt Locking Modes.....................................40
Using Seatbelts During Pregnancy..................39
Flat Tire See: Changing a Road Wheel.........................372
Floor Mats......................................................282
Front Parking Aid
..........................................223
Object Distance Indicator................................225 Front Passenger Sensing System..............52
Fuel and Refueling
........................................186
Fuel Consumption.........................................192 Advertised Capacity...........................................192
Fuel Economy......................................................192
Fuel Filler Funnel Location..........................187
Fuel Filter - 2.7L/3.7L....................................339
Fuel Filter - 3.0L............................................339
Fuel Quality
.....................................................187
Choosing the Right Fuel....................................187
Fuel Shutoff
...................................................285
Fuses...............................................................300
Fuse Specification Chart............................300 Passenger Compartment Fuse Panel............310
Power Distribution Box.....................................300
G
Garage Door Opener
...................................172
Garage Door Opener See: Universal Garage Door Opener.............
172
Gauges...............................................................111 Audio Status Bar...................................................112
Fuel Gauge............................................................112
Left/Right Information Group.............................112
Time and Temperature Status Bar...................112
Gearbox See: Transmission................................................197
598
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Replacement Parts Recommendation........15
Collision Repairs....................................................15
Scheduled Maintenance and Mechanical
Repairs.................................................................15
Warranty on Replacement Parts........................15
Replacing a Lost Key or Remote Control............................................................66
Reporting Safety Defects (Canada Only)..............................................................298
Reporting Safety Defects (U.S. Only)......298
Roadside Assistance...................................284 Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................285
Vehicles sold in the United States: Getting Roadside Assistance.....................................284
Vehicles Sold in the United States: Using Roadside Assistance.....................................
284
Roadside Emergencies
...............................284
Running-In See: Breaking-In..................................................281
Running Out of Fuel.....................................188 Adding Fuel From a Portable Fuel
Container..........................................................188
Filling a Portable Fuel Container.....................
188
S
Safety Canopy™
...............................................56 Safety Precautions
........................................186
Satellite Radio...............................................440
Satellite Radio Electronic Serial Number
(ESN)...................................................................441
Satellite Radio Reception Factors..................
440
SiriusXM Satellite Radio Service.....................441
Troubleshooting..................................................442
Scheduled Maintenance Record
.............522
Scheduled Maintenance.............................510
Seatbelt Extensions........................................47
Seatbelt Height Adjustment.........................43
Seatbelt Reminder
..........................................44
Belt-Minder™...........................................................44
Seatbelts...........................................................38 Principle of Operation..........................................38
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation......................................
44
Seats.................................................................155
Security..............................................................87
Settings
...........................................................486
911 Assist...............................................................486
Ambient Lighting.................................................487
Audio.....................................................................486
Automatic Updates............................................486
Bluetooth..............................................................486
Charge Settings..................................................486
Clock......................................................................486 Display...................................................................486
Driver Assist.........................................................486
General.................................................................486
Lincoln Way..........................................................486
Message Center..................................................487
Mobile Apps.........................................................486
Multi Contour Seats...........................................487
Navigation............................................................486
Personal Profiles.................................................487
Phone....................................................................486
Seats......................................................................487
Sound....................................................................486
Valet Mode...........................................................487
Vehicle..................................................................\
.486
Voice Control.......................................................486
Side Airbags
.....................................................54
Side Sensing System..................................225 Object Distance Indicator................................
226
Sitting in the Correct Position....................155
Snow Chains See: Using Snow Chains..................................
366
Soft Closing Door...........................................83
Spare Wheel See: Changing a Road Wheel.........................372
Special Notices
................................................15
New Vehicle Limited Warranty...........................15
On Board Diagnostics Data Link
Connector...........................................................16
603
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index

Special Instructions...............................................15
Special Operating Conditions Scheduled Maintenance................................................519
Exceptions.............................................................521
Speed Control See: Cruise Control.............................................241
Stability Control.............................................219
Principle of Operation........................................219
Starting a Gasoline Engine..........................181 Automatic Engine Shutdown............................182
Failure to Start.......................................................181
Guarding Against Exhaust Fumes...................183
Important Ventilating Information ....................183
Starting Your Vehicle...........................................181
Stopping the Engine When Your Vehicle is Moving...............................................................183
Stopping the Engine When Your Vehicle is Stationary..........................................................183
Starting and Stopping the Engine
.............180
General Information............................................180
Steering..........................................................264 Adaptive Steering..............................................264
Electric Power Steering....................................264
Steering Wheel
...............................................90
Storage Compartments................................178
Sunroof See: Moonroof......................................................110
Sun Shades
.....................................................109 Sun Visors.......................................................109
Illuminated Vanity Mirror...................................109
Supplementary Restraints System
.............49
Principle of Operation..........................................49
Switching Automatic High Beam Control On and Off....................................................103
Activating the Automatic High Beam Control
...............................................................103
Symbols Glossary
..............................................7
SYNC™ 3..........................................................444 General Information...........................................444
SYNC™ 3 Troubleshooting..........................488 Additional Information and Assistance.........
504
Apps.......................................................................498
Navigation............................................................497
Personal Profiles................................................502
Phone....................................................................494
Resetting the System........................................504
USB and Bluetooth Audio................................490
Voice Recognition..............................................488
Wi-Fi Connectivity..............................................500
T
Technical Specifications See: Capacities and Specifications................381
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................293 Tire Care.........................................................352
Glossary of Tire Terminology..........................354
Important Information About Low-Profile
Tires...................................................................352
Information About Uniform Tire Quality Grading.............................................................352
Information Contained on the Tire Sidewall............................................................355
Temperature A B C.............................................353
Traction AA A B C...............................................353
Treadwear............................................................353
Tire Pressure Monitoring System.............367
Changing Tires With a Tire Pressure
Monitoring System........................................369
Understanding Your Tire Pressure Monitoring System .............................................................369
Tires See: Wheels and Tires......................................352
Towing a Trailer.............................................276 Load Placement..................................................276
Towing the Vehicle on Four Wheels.......280 Emergency Towing............................................280
Recreational Towing..........................................280
Towing.............................................................276
Traction Control
.............................................218
Principle of Operation........................................218
Transmission Code Designation..............390
Transmission...................................................197
604
Continental (CPL) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index