Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
503
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3
Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter. 2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 12,500 mi (20,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s.
See Engine Oil Check (page 361).
528
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Scheduled Maintenance
Operating in Dusty or Sandy Conditions - Such as Unpaved or Dusty Roads
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Perform multi-point inspection.
1 Reset your Intelligent Oil-Life Monitor after engine oil and filter chang\
es.
See Oil Change Indicator Reset (page 362). Exclusive use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule: Axle and PTU maintenance
: The Power
Transfer Unit (PTU) and rear axle (four wheel
drive only) in your vehicle does not require
any normal scheduled maintenance. Vehicles
are electronically monitored and notify the
driver required service by displaying a
message in the information display. The PTU
532
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Scheduled Maintenance
EXPORT RESTRICTIONS: You acknowledge
that the SOFTWARE is subject to U.S. and
European Union export jurisdiction. You
agree to comply with all applicable
international and national laws that apply to
the SOFTWARE, including the U.S. Export
Administration Regulations, as well as
end-user, end-use and destination
restrictions issued by U.S. and other
governments.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, its affiliates, and third
party software and service providers.
PRODUCT SUPPORT: Please refer to FORD
MOTOR COMPANY instructions provided in
the documentation for the DEVICES product
support, such as the vehicle owner guide.
Should you have any questions concerning
this EULA, or if you desire to contact FORD
MOTOR COMPANY for any other reason,
please refer to the address provided in the
documentation for the DEVICES. No Liability for Certain Damages:
EXCEPT
AS PROHIBITED BY LAW, FORD MOTOR
COMPANY, ANY THIRD PARTY SOFTWARE
OR SERVICES SUPPLIERS, AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR
ANY INDIRECT, SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM
OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. THERE ARE NO WARRANTIES
OTHER THAN THOSE THAT MAY BE
EXPRESSLY PROVIDED FOR YOUR NEW
VEHICLE.
SYNC® Automotive Important Safety
Information Read and follow instructions:
• Before using your SYNC® system, read
and follow all instructions and safety
information provided in this end user
manual ("Owner Guide".) Not following
precautions found in the Owner Guide
can lead to an accident or other serious
injuries. General Operation
•
Voice Command Control
: Certain
functions within the SYNC® system may
be accomplished using voice commands.
Using voice commands while driving
helps you to operate the system without
removing your hands from the wheel or
eyes from the road.
• Prolonged Views of Screen:
Do not
access any function requiring a
prolonged view of the screen while you
are driving. Pull over in a safe and legal
manner before attempting to access a
function of the system requiring
prolonged attention.
• Volume Setting: Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic
and emergency signals while driving.
Driving while unable to hear these
sounds could cause an accident.
563
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Appendices
3
360 Degree Camera...................................264
Front Camera......................................................265
Side Camera........................................................266
Using the System...............................................265
9
911 Assist...........................................................62
A
A/C See: Climate Control..........................................160
About This Manual
............................................9
ABS See: Brakes..........................................................235
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes...............................................................236
Accessories.....................................................517
Accessories See: Replacement Parts Recommendation......17
Active Park Assist
.........................................256
Using Active Park Assist...................................257 Adaptive Cruise Control.............................269
Adaptive Cruise Control –
Troubleshooting.............................................279
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Lane Centering
.................................276
Adaptive Cruise Control Indicators - Vehicles With: Adaptive Cruise Control
With Stop and Go.......................................277
Adaptive Cruise Control Indicators - Vehicles With: Intelligent Adaptive Cruise
Control..........................................................277
System Warnings................................................277
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Lane Centering.................................270
Adaptive Cruise Control Limitations - Vehicles With: Adaptive Cruise Control
With Stop and Go........................................271
Sensor Limitations...............................................271
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Lane Centering.................................269
Adaptive Cruise Control Precautions - Vehicles With: Adaptive Cruise Control
With Stop and Go......................................269
Hilly Condition Usage.......................................270
When Following a Vehicle...............................270 Adaptive Cruise Control –
Troubleshooting.........................................279
Adaptive Cruise Control – Information Messages.........................................................279
Adaptive Headlamps...................................109 About Adaptive Headlamps.............................109
Camera Detects Lane Markings.......................110
Camera Detects Traffic Signs.............................111
Steering Around a Curve...................................
110
Switching Adaptive Headlamps On or Off........................................................................\
.111
Adjusting the Headlamps...........................373 Vertical Aim Adjustment....................................373
Adjusting the Set Speed Tolerance.........278
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................97
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
............................................................97
End of Travel Position..........................................98
Memory Feature....................................................98
AFS See: Adaptive Headlamps................................109
Airbag Disposal
................................................61
Air Conditioning See: Climate Control..........................................160
591
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index
Air Filter
See: Changing the Engine Air Filter..............363
Air Suspension...............................................314 Switching the systems on or off......................314
Using Cargo Loading..........................................314
Using Easy Entry..................................................314
Using the Service Mode....................................314
Alarm See: Anti-Theft Alarm..........................................95
All-Wheel Drive.............................................228
Ambient Lighting............................................112 Adjusting the Brightness....................................113
Changing the Color..............................................113
Switching Ambient Lighting Off........................113
Switching Ambient Lighting On........................113
Anti-Theft Alarm..............................................95 Arming the Alarm..................................................95
Disarming the Alarm............................................96
Using the System..................................................95
Appendices....................................................554
Apps................................................................495 SiriusXM Traffic and Travel Link.....................496
Using Apps on an Android Device................496
Using Apps on an iOS Device........................495
Using Mobile Navigation on an Android
Device...............................................................496
At a Glance........................................................21 Audible Warnings and Indicators..............129
Headlamps On Warning Chime.......................
129
Keyless Warning Alert........................................129
Parking Brake On Warning Chime..................129
Audio Control
..................................................99
You can operate the following functions with
the control:.........................................................99
Audio System
................................................445
General Information...........................................445
Audio Unit
......................................................446
Accessing the Source Menu............................447
Adjusting the Volume........................................446
Changing Radio Stations..................................446
Locking the Rear Audio Controls....................447
Playing or Pausing Media.................................447
Rear Audio Control Lock Message................448
Rear Passenger Audio Controls......................447
Selecting a Preset..............................................447
Selecting the Audio Modes..............................447
Switching Repeat Mode On and Off..............447
Switching Shuffle Mode On and Off..............447
Switching the Audio Control On and
Off......................................................................448
Switching the Audio Unit On and Off............447
Switching the Display On and Off..................447
Using Seek, Fast Forward and Reverse.......447
Auto Hold
.......................................................239
Auto Hold Indicator............................................240 Switching Auto Hold On and Off....................239
Using Auto Hold.................................................239
Autolamps
.......................................................107
Windshield Wiper Activated Headlamps.......107
Automatic Climate Control
.........................160
Accessing Rear Climate Controls...................160
Accessing the Air Distribution Controls........160
Accessing the Climate Control Menu............160
Setting the Blower Motor Speed....................160
Setting the Temperature.....................................161
Switching Auto Mode On and Off....................161
Switching Maximum Air Conditioning On and Off.......................................................................163
Switching Maximum Defrost On and Off.......163
Switching Recirculated Air On and Off..........163
Switching the Air Conditioning On and Off.......................................................................162
Switching the Climate Control On and Off.......................................................................162
Automatic High Beam Control
....................114
Automatic High Beam Control Indicators.......................................................115
Automatic Transmission
.............................223
Automatic Return to Park.................................224
If Your Vehicle Gets Stuck in Mud or
Snow.................................................................227
Manual Park Release (MPR).............................226
SelectShift Automatic ™ Transmission............225
592
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index
Stay in Neutral Mode.........................................224
Understanding Your Transmission Selector
Positions...........................................................223
Automatic Transmission Fluid Check...........................................................369
Auto-Start-Stop.............................................208 Disabling Auto-Start-Stop................................209
Enabling Auto-Start-Stop..................................208
Autowipers......................................................103 Autowipers Settings...........................................104
Low Temperature Wipe Inhibit.........................104
Auxiliary Power Points..................................197
110 Volt AC Power Point.....................................197
12 Volt DC Power Point......................................197
USB Port and Power Point Locations.............197
AWD See: All-Wheel Drive..........................................228
B
Battery See: Changing the 12V Battery........................
371
Blind Spot Information System.................289 Blind Spot Information System with Trailer
Tow.....................................................................291
Switching the System On and Off..................293
System Errors......................................................293 Using the Blind Spot Information
System..............................................................289
BLIS See: Blind Spot Information System..............289
Bonnet Lock See: Opening and Closing the Hood............358
Booster Seats...................................................37 Types of Booster Seats.......................................37
Brake Fluid Check........................................369 Brake Fluid Service Interval.............................370
Brakes.............................................................235 General Information...........................................235
Breaking-In.....................................................324
Bulb Specification Chart.............................437
C
Canceling the Set Speed...........................268
Capacities and Specifications...................426 Air Conditioning System...................................426
Alternative Engine Oil for Extremely Cold
Climates............................................................430
Automatic Transmission....................................427
Engine Coolant...................................................428
Engine Oil.............................................................429
Front Axle.............................................................434
Fuel Tank..............................................................432
Grease...................................................................432 Hydraulic Brake System...................................432
Locks......................................................................433
Rear Axle..............................................................435
Transfer Case.......................................................434
Washer Reservoir...............................................436
Car Wash See: Cleaning the Exterior...............................
379
Catalytic Converter......................................220 On-Board Diagnostics (OBD-II)........................221
Readiness for Inspection and Maintenance
(I/M) Testing.....................................................222
Center Console
.............................................201
Changing a Bulb...........................................377 LED Lamps............................................................377
Changing a Fuse..........................................355 Fuses.....................................................................355
Changing a Road Wheel...............................411 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................412
Tire Change Procedure.....................................
413
Changing the 12V Battery...........................371 Battery Management System..........................372
Remove and Reinstall the Battery..................373
Changing the Engine Air Filter..................363
Changing the Front Wiper Blades - Vehicles With: Heated Wiper
Blades...........................................................376
Replacing the Rubber Insert............................376
593
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index
Changing the Front Wiper Blades -
Vehicles Without: Heated Wiper
Blades...........................................................375
Installing the Front Wiper Blades ..................376
Removing the Front Wiper Blades.................376
Changing the Rear Wiper Blades.............377
Changing the Vehicle Wi-Fi Hotspot Name or Password................................................443
Checking MyKey System Status.................75 MyKey Distance.....................................................75
Number of Admin Keys.......................................76
Number of MyKeys...............................................76
Checking the Wiper Blades.......................375
Child Restraint and Seatbelt Maintenance..................................................49
Child Restraint Positioning
...........................39
Child Safety......................................................24
General Information.............................................24
Child Safety Locks...........................................41
Cleaning Leather Seats..............................383
Cleaning Products
........................................378
Materials................................................................378
Cleaning the Engine
.....................................381
Cleaning the Exterior...................................379 Cleaning the Headlamps..................................379
Exterior Chrome Parts.......................................380
Exterior Plastic Parts..........................................380
Stripes or Graphics............................................380 Underbody...........................................................380
Under Hood.........................................................380
Cleaning the Instrument Panel and Instrument Cluster Lens...........................382
Cleaning the Interior
....................................382
Mirrors...................................................................382
Cleaning the Wheels
...................................384
Cleaning the Windows and Wiper Blades............................................................381
Clearing All MyKeys.......................................75
Climate............................................................482 Accessing Rear Climate Controls..................485
Accessing the Climate Control Menu...........
482
Directing the Airflow..........................................482
Rear Climate Control Lock Indicator.............485
Setting the Blower Motor Speed....................483
Setting the Temperature...................................483
Switching Auto Mode On and Off..................483
Switching Dual Zone Mode On and Off.......483
Switching Maximum Air Conditioning On and Off......................................................................484
Switching Maximum Defrost On and Off......................................................................484
Switching Rear Auto Mode On and Off........485
Switching Recirculated Air On and Off.........484
Switching the Air Conditioning On and Off......................................................................483 Switching the Climate Controlled Seats On
and Off..............................................................483
Switching the Climate Control On and Off......................................................................483
Switching the Heated Exterior Mirrors On and Off......................................................................484
Switching the Heated Rear Window On and Off......................................................................484
Switching the Heated Seats On and Off......484
Switching the Heated Steering Wheel On and Off......................................................................484
Switching the Heated Windshield On and Off......................................................................484
Switching the Rear Climate Controlled Seats On and Off.......................................................485
Switching the Rear Heated Seats On and Off......................................................................485
Switching the Rear Ventilated Seats On and Off......................................................................485
Switching the Ventilated Seats On and Off......................................................................485
Climate Control
..............................................160
Climate Controlled Seats............................186
Ventilated Seats...................................................187
Cold Weather Precautions.........................324
Connected Vehicle
......................................439
Connecting the Vehicle to a Mobile
Network............................................................439
594
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index