2020 Lexus IS300 service

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Lexus Enform Safety Connect 
(for U.S.A., if equipped)
■ System components
“SOS” button
LED light indicators
Microphone
■Services
Subscribers have the following Safety Connect services available:
● Automatic Collision Notification
*
In case of either airbag deployment or severe rear-end collision, the system is designed
to automatically call the response center. The responding agent receives the vehicle’s
location and attempts to speak with the vehicle occupants to assess the level of emer-
gency. If the occupants are unable to communicate, the agent automatically treats the
call as an emergency, contacts the nearest em ergency services provider to describe the
situation, and requests that assi stance be sent to the location.
*: U.S. Patent No. 7,508,298 B2
Safety Connect is a subscription-based telema tics service that uses Global Positioning
System (GPS) data and embedded cellular technology to provide safety and security
features to subscribers. Sa fety Connect is supported by Lexus’ designated response
center, which operates 24 hours per day, 7 days per week.
Safety Connect service is available by subs cription on select, telematics hardware-
equipped vehicles.
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2
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●Stolen Vehicle Location
If your vehicle is stolen, Safe ty Connect can work with local authorities to assist them in
locating and recovering the vehicle. After filing a police report, call the Safety Connect
response center at 1-800- 25-LEXUS (1-800-255-3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-265-39 87 in Canada, and follow the prompts for
Safety Connect to initiate this service. 
In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Con-
nect-equipped vehicle location data may, under certain circumstances, be shared with
third parties to locate your vehicle. Furth er information is available at Lexus.com.
● Emergency Assistance Button (“SOS”) 
In the event of an emergency on the road, push the “SOS” button to reach the Safety
Connect response center. The answering agen t will determine your vehicle’s location,
assess the emergency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent that you are
not experiencing an emergency.
● Enhanced Roadside Assistance 
Enhanced Roadside Assistance adds GPS da ta to the already included warranty-based
Lexus roadside service. 
Subscribers can press the “SOS” button to reach a Safety Connect response-center
agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc.
For a description of the Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at Lexus.com.
■ Subscription
After you have signed the Telematics Subscription Service Agreement and are enrolled,
you can begin receiving services.
A variety of subscription terms are available. Contact your Lexus dealer, call 1-800-25-
LEXUS (1-800-255-3987) or push the “SOS” butt on in your vehicle for further subscrip-
tion details.

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Lexus Enform (for U.S.A., if equipped)
■Function achieved by using a cellular phone (with navigation system)
■
Services
Of the functions included with Lexus Enform, only LEXUS App Suite can be achieved by
using a cellular phone.
LEXUS App Suite is a service that enables the usable conten ts of a cellular phone to be dis-
played on and operated from the navigation screen. Before LEXUS App Suite can be used,
a few settings need to be performed.
● LEXUS App Suite 
When LEXUS App Suite is activated, an application may need to update. By updating, an
application can be kept the late st version. To updating the application, it is necessary to
download the updated data and install it.
■Subscription
LEXUS App Suite will be available on a trial pe riod included upon purchase of a new vehi-
cle. User registration is requ ired to start using the service.
When a trial period has elapsed after purchasing a new vehicle, a fee will be charged to
renew the contract. Services re quiring a separate contract can also be used. For details,
refer to http://www.lexus.com/enform/
or call 1-800-255-3987.
■ Function achieved by using DCM and the navigation system 
(with navigation system)
■
Services
Of the functions included with Lexus Enfo rm, LEXUS Enform Destinations (Destination
Assist, eDestination), and Lexus Insider can be achieved by making DCM cooperate with
the navigation system.
These are subscription-based telematics servic es that use Global Positioning System (GPS)
data, embedded cellular technology to provide safety and security as well as convenience
features to subscribers. The services are supp orted by Lexus’ designated response center,
which operates 24 hours a day, 7 days a week.
The services are available by subscription on select, telematics hardware-equipped vehi-
cles.
Lexus Enform is a service th at includes Safety Connect, Service Connect, Remote, Des-
tinations, Inside r and App Suite.
For details, refer to the “OWNER’S MANUAL” and “NAVIGATION SYSTEM
OWNER’S MANUAL”.

67
●Destination Assist 
Destination Assist provides yo u with live assistance for finding destinations via the Lexus
response center. You can requ est either a specific business, address, or ask for help
locating your desired destination by category , such as restaurants, gas stations, shopping
centers or other points of interest (POI). 
After you tell the agent your choice of destin ation, its coordinates are sent wirelessly to
your vehicle’s navigation system.
● eDestination 
With the eDestination feature, you can go online, and via the Lexus.com owner’s Web
site, select and organize destinations of your choice and then wi relessly send them to
your vehicle’s navigation system. 
Up to 200 locations can be stored onli ne and accessed or updated at any time. 
Locations can be organized into up to 20 personalized folders. 
You must first go online at www.lexus.com/drivers/
to view the Owners site where you
will need to register and log in. After this, pe rsonalized folders that contain the locations
to be sent to your vehicle can be created. (See Lexus Enform Guide for more informa-
tion.)
● Lexus Insider 
Lexus Insider is an optional service that can send audio messages, or articles, to partici-
pating owners’ vehicles via the navigation sy stem. Potential Lexus Insider subjects might
include, for example, Lexus vehicle technology tips, updates on regional Lexus events, or
audio excerpts from Lexus Magazine articles.
■Subscription
After you have signed the Telematics Subscription Service Agreement and are enrolled,
you can begin receiving services. A variet y of subscription terms are available.
Contact your Lexus dealer, call the following, or select the “Destination Assist” in your vehi-
cle for further subscription details. •The United States 
1-800-25-LEXUS (1-800-255-3987)
•Canada 
1-800-26-LEXUS (1-800-265-3987)
•Puerto Rico 
1-877-539-8777

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■Function achieved by using DCM
■
Services
Of the functions included with Lexus Enform Safety Connect, Safety Connect can be
achieved by using DCM.
● Lexus Enform Safety Connect ( P. 64)
■LEXUS Enform Remote
■
Services
Lexus Enform Remote is a cellular phone ap plication that lets you view and remotely
control certain aspects of your vehicle.
For details about the functions and serv ices of this application, refer to 
http://www.lexus.com/enform/
. For further details, contact your Lexus dealer.
Function of the Lexus Enform Remote is achi eved by using an embedded cellular device
in the vehicle (DCM: Data Communication Module).
■Subscription
P. 67
SiriusXM Satellite Radio
■Subscription
All SiriusXM services, including satellite radio and data services, plus streaming services,
require a subscription, sold separately or as a package by Sirius XM Radio Inc. (U.S.A.) or
Sirius XM Canada Inc. (Canada), after any tr ial subscription which may be included with
your vehicle purchase or lease. To subscribe after your trial subscription, call 1-877-447-
0011 (U.S.A.) or 1-877-438-9677 (Canada).
Most in-car trials today include SiriusXM’s best package  All Access. It includes every
channel available on your radio, plus streaming.
For details, refer to the “OWNER’S MANUAL” and “NAVIGATION SYSTEM
OWNER’S MANUAL”.

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Your Lexus dealer
Your Lexus dealer will provide quality maintenance and any other assistance
you may require.
If there is not a Lexus dealer near you, please call the following number:
■ U.S. OWNERS
● In the U.S. mainland or Canada: 
Lexus Roadside Assistance 
1-800-25-LEXUS or 1-800-255-3987 (Toll-Free)
● In Hawaii: 
Servco Automotive Roadside Assistance/Customer Services 
1-800-25-LEXUS or 1-800-255-3987 (Toll-Free)
■ CANADIAN OWNERS
● In Canada or the U.S. mainland: 
Lexus Roadside Assist ance/Customer Service 
1-800-26-LEXUS or 1-800-265-3987 (Toll-Free)
Please access our websites for further information.
● The U.S. mainland: www.lexus.com
● Hawaii: www.servcolexus.com
● Canada: www.lexus.ca
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All rights reserved. This material may not be reproduced or copied, in whole or in part, 
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