2020 Lexus ES350 lock

3497-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
If your vehicle needs to be
t
owed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
■While towing (vehicles with a towing
eyelet)
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle (vehicles with a towing eyelet)
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing (vehicles
with a towing eyelet)
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing

3697-2. Steps to take in an emergency
7
When trouble arises
Wheel nut wrench
Wheel lock key
* (if equipped)
Jack
Jack handle
Spare tire
Towing eyelet (if equipped)
*: Documentation relating to the wheel lock key, such as the registration and I.D. card, is
inside the glove box.
Location of the spare tire, jack and tools
A
B
C
D
E
F
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.

3707-2. Steps to take in an emergency
When replacing tires on a vehicle with
wheel lock nuts, use the following pro-
cedures to remove and install the
wheel lock nuts. The wheel lock key is
stored in the tray inside the luggage
compartment. Always return the wheel
lock key to its original position after
use, so that it does not get lost.
■Removal
For ease of removal, the wheel lock nut
should always be the first one loos-
ened.
1
Place the wheel lock key on top of
the wheel lock nut, turning until the
wheel lock key and wheel lock nut
patterns engage.
2
Place the wheel nut wrench on the
wheel lock key, and while applying pressure on the wheel lock key,
loosen the wheel lock nut.
■Installation
For ease of installation, the wheel lock
nut should always be the last one tight-
ened.
1
By hand, install a wheel lock nut on
each wheel.
2
Place the wheel lock key on top of
the wheel lock nut, turning until the
wheel lock key and wheel lock nut
patterns engage.
3
Place the wheel nut wrench on the
wheel lock key, and while applying
pressure on the wheel lock key,
tighten the wheel lock nut to the
recommended torque.
1
Open the trunk.
2
Pull the lever upwards when lifting
the luggage mat up.
WARNING
●Do not start the engine or drive the
vehicle while the vehicle is supported
by the jack.
●Do not raise the vehicle while some-
one is inside.
●When raising the vehicle, do not put an
object on or under the jack.
●Do not raise the vehicle to a height
greater than that required to replace
the tire.
●Use a jack stand if it is necessary to get
under the vehicle.
●When lowering the vehicle, make sure
that there is no-one near the vehicle. If
there are people nearby, warn them
vocally before lowering.
Wheel lock nut (if equipped)
NOTICE
Do not use an impact wrench. Using an
impact wrench may cause permanent
damage to wheel lock nut and wheel lock
key. If in doubt about wheel lock applica-
tion, contact your Lexus dealer.
Taking out the jack

3757-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause
of the problem:
The electronic key may not be func-
tioning properly. ( P.379)
 There may not be sufficient fuel in
the vehicle’s tank.
Refuel the vehicle. ( P.167)
 The engine may be flooded.
Try to restart the engine again fol-
lowing correct starting procedures.
( P.143)
 There may be a malfunction in the
engine immobilizer system.
( P.60)
 There may be a malfunction in the
steering lock system.
One of the following may be the cause
of the problem:
 The battery may be discharged.
WARNING
■Speed limit when using the compact
spare tire
Do not drive at speeds in excess of 50
mph (80 km/h) when a compact spare
tire is installed on the vehicle.
The compact spare tire is not designed
for driving at high speeds. Failure to
observe this precaution may lead to an
accident causing deat h or serious injury.
■After using the tools and jack
Before driving, make sure all the tools
and jack are securely in place in their
storage location to reduce the possibility
of personal injury during a collision or
sudden braking.
NOTICE
■Be careful when driving over bumps
with the compact spare tire installed
on the vehicle
The vehicle becomes lower when driving
with the compact spare tire compared to
when driving with standard tires. Be
careful when driving over uneven road
surfaces.
■Driving with tire chains and the com-
pact spare tire
Do not fit tire chains to the compact
spare tire.
Tire chains may damage the vehicle body
and adversely affect driving perfor-
mance.
■When replacing the tires
When removing or fitting the wheels,
tires or the tire pressure warning valve
and transmitter, contact your Lexus
dealer as the tire pr essure warning valve
and transmitter may be damaged if not
handled correctly.
If the engine will not start
If the engine will not start even
though correct starting procedures
are being followed ( P.143), con-
sider each of the following points:
The engine will not start even
though the starter motor oper-
ates normally.
The starter motor turns over
slowly, the interior lights and
headlights are dim, or the horn
does not sound or sounds at a low
volume.

3767-2. Steps to take in an emergency
( P.380)
 The battery terminal connections
may be loose or corroded.
The engine starting system may be
malfunctioning due to an electrical
problem such as electronic key battery
depletion or a blown fuse. However, an
interim measure is available to start the
engine.
One of the following may be the cause
of the problem:
 One or both of the battery terminals
may be disconnected.
 The battery may be discharged.
( P.380)
 There may be a malfunction in the
steering lock system.
Contact your Lexus dealer if the problem
cannot be repaired, or if repair procedures
are unknown.
When the engine does not start, the
following steps can be used as an
interim measure to start the engine if
the engine switch is functioning nor-
mally: 1
Press the parking brake switch to
check that the parking brake is set.
(P.152)
Parking brake indicator will come on.
2 Shift the shift lever to P.
3 Turn the engine switch to ACCES-
SORY mode.
4 Press and hold the engine switch
for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using
the above steps, the system may be
malfunctioning. Have the vehicle
inspected by your Lexus dealer.The starter motor does not turn
over
The starter motor does not turn
over, the interior lights and head-
lights do not turn on, or the horn
does not sound.
Starting the engine in an emer-
gency

3787-2. Steps to take in an emergency
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been deac-
tivated using the Remote Touch or at your
Lexus dealer. If it is off, turn the function
on.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.107)
Use the mechanical key ( P.94) in
order to perform the following opera-
tions:
■Unlocking the door
1
Pull the driver’s door handle and
insert the mechanical key.
2
Unlock the door.
3
Remove the key, return the handle,
and then pull the handle again.
■Locking the door
1
With the door open, push down the
inside lock button.
2
Close the door.
■Opening the trunk
Turn the mechanical key clockwise to
If the electronic key does not
o
perate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.107) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the engine can be started by follow-
ing the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-related problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer as soon as possible.
Locking and unlocking the
doors, opening the trunk and
using the key linked functions

3807-2. Steps to take in an emergency
engine switch in step 3 above.
The engine does not start and modes will be
changed each time the switch is pressed.
(  P.146)
If you have a set of jumper (or booster)
cables and a second vehicle with a 12-
volt battery, you can jump start your
vehicle using the following procedure.
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked.
( P.63)
2 Open the hood. ( P.314)
3 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cable to on the second vehicle.
If the battery is discharged
The following procedures may be
used to start the engine if the bat-
tery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the engine
A
B

3827-2. Steps to take in an emergency
When the battery is depleted, have the
vehicle inspected at your Lexus dealer.
●Some systems may require initialization.
( P.417)
■When removing the battery terminals
When the battery terminals are removed,
the information stored in the ECU is
cleared. Before removi ng the battery termi-
nals, contact your Lexus dealer.
■Charging the battery
The electricity stored in the battery will dis-
charge gradually even when the vehicle is
not in use, due to natural discharge and the
draining effects of certain electrical appli-
ances. If the vehicle is left for a long time,
the battery may discharge, and the engine
may be unable to start. (The battery
recharges automatically during driving.)
■When recharging or replacing the bat-
tery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
battery is discharged. Use the wireless
remote control or the mechanical key to
lock or unlock the doors.
●The engine may not start on the first
attempt after the battery has recharged
but will start normally after the second
attempt. This is not a malfunction.
●The engine switch mode is memorized by
the vehicle. When the battery is recon-
nected, the system will return to the
mode it was in before the battery was dis-
charged. Before di sconnecting the bat-
tery, turn the engine switch off.
If you are unsure what mode the engine
switch was in befo re the battery dis-
charged, be especially careful when
reconnecting the battery.
■When replacing the battery
●Use a battery that conforms to European
regulations.
●Use a battery that the case size is same as
the previous one (LN3), 20 hour rate
capacity (20HR) is equivalent (70Ah) or
greater, and performance rating (CCA)
is equivalent (592A) or greater.
• If the sizes differ, the battery cannot be properly secured.
• Battery performance may decrease and the engine may not be able to start.
• If the 20 hour rate capacity is low, even if
the time period where the vehicle is not
used is a short time, the battery may dis-
charge and engine may not be able to
start.
For details, consult your Lexus dealer.
WARNING
■When removing the battery terminals
Always remove the negative (-) terminal
first. If the positive (+) terminal contacts
any metal in the surrounding area when
the positive (+) terminal is removed, a
spark may occur, leading to a fire in addi-
tion to electrical shocks and death or
serious injury.
■Avoiding battery fires or explosions
Observe the following precautions to
prevent accidentally igniting the flamma-
ble gas that may be emitted from the bat-
tery:
●Make sure each jumper cable is con-
nected to the correct terminal and that
it is not unintentiona lly in contact with
any other than the intended terminal.
●Do not allow the other end of the
jumper cable connected to the “+” ter-
minal to come into contact with any
other parts or metal surfaces in the
area, such as brackets or unpainted
metal.
●Do not allow the + and - clamps of the
jumper cables to come into contact
with each other.
●Do not smoke, use matches, cigarette
lighters or allow open flame near the
battery.
■Battery precautions
The battery contains poisonous and cor-
rosive acidic electrol yte, while related
parts contain lead and lead compounds.
Observe the following precautions when
handling the battery: