Page 356 of 462
3546-3. Do-it-yourself maintenance
bumper.
8Engage the clips to the front
bumper to install the fender liner,
and then remove the protective
tape.
WARNING
■Replacing light bulb
●Turn off the light. Do not attempt to
replace the bulb immediately after
turning off the light.
The bulb become very hot and may
cause burns.
●Do not touch the glass portion of the
light bulb with bare hands. When it is
unavoidable to hold the glass portion,
use and hold with a clean dry cloth to
avoid getting moisture and oils on the
bulb.
Also, if the bulb is scratched or
dropped, it may blow out or crack.
●Fully install light bulb and any parts
used to secure it. Failure to do so may
result in heat damage, fire, or water
entering the light unit. This may dam-
age the light or cause condensation to
build up on the lens.
■To prevent damage or fire
●Make sure bulb is fully seated and
locked.
●Check the wattage of the bulb before
installing to prevent heat damage.
Page 357 of 462

355
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers.................. 356
If your vehicle has to be stopped in an emergency .......................... 356
If the vehicle is trapped in rising water............................................ 357
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................ 359
If you think something is wrong ........................................................ 362
If a warning light turns on or a warning buzzer sounds ....... 364
If a warning message is displayed ........................................................ 374
If you have a flat tire.................. 378
If the hybrid system will not start ........................................................ 385
If you lose your keys ................. 387
If the fuel filler door cannot be opened........................................ 387
If the electronic key does not operate properly .................... 388
If the 12-volt battery is discharged ........................................................ 390
If your vehicle overheats ........ 395
If the vehicle becomes stuck 398
Page 359 of 462

3577-1. Essential information
7
When trouble arises
press it briefly 3 times or more in
succession.
5
Stop the vehicle in a safe place by
the road.
Remove the seat belt first.
If the door can be opened, open the
door and exit the vehicle.
If the door can not be opened, open
the window using the power window
switch and exit the vehicle through
the window.
If the window can not be opened
using the power window switch,
remain calm, wait until the water
level inside the vehicle rises to the
point that the water pressure inside
of the vehicle equals the water pres-
sure outside of the vehicle, and then
open the door and exit the vehicle.
WARNING
■If the hybrid system has to be turned
off while driving
Power assist for the steering wheel will
be lost, making the steering wheel
heavier to turn. Decelerate as much as
possible before turning off the hybrid sys-
tem.
If the vehicle is trapped in
r
ising water
In the event the vehicle is sub-
merged in water, remain calm and
perform the following.
WARNING
■Using an emergency hammer*1 for
emergency escape
The rear side windows and rear window
of this vehicle can be shattered by an
emergency hammer
*1 used for emer-
gency escape, however, since the wind-
shield and front side windows
*2 are
laminated glass they can not be shattered
by an emergency hammer
*1.
*1: Contact your Lexus dealer or after-
market accessory manufacturer for
further information about an emer-
gency hammer.
*2: Vehicles with laminated glass
Page 360 of 462
3587-1. Essential information
■How to distinguish laminated glass
When looking from the cross-sectional
view point, laminated glass is two sheets of
glass pasted together.
Laminated glass
Tempered glass
WARNING
■Escaping the vehicle from the window
There are cases where escaping the
vehicle from the window is not possible
due to seating position, passenger body
type, etc.
When using an emergency hammer,
consider your seat location and the size
of the window opening to ensure that the
opening is accessible and large enough
to escape.
A
B
Page 361 of 462

3597-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your hybrid transmission. Contact
your Lexus dealer or commercial tow-
ing service before towing.
If your vehicle needs to be
t
owed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing (vehicles with a towing
eyelet)
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle (vehicles with a towing eyelet)
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing (vehicles
with a towing eyelet)
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing
Page 362 of 462
3607-2. Steps to take in an emergency
The hybrid system warning message
is shown on the multi-information
display and the vehicle does not
move.
The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
From the front
Release the parking brake.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
Towing with a sling-type truck
Towing with a wheel-lift type
truck
Using a flatbed truck
Page 366 of 462

3647-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light (warning buzzer)
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights comes on or
flashes. If a light comes on or flashes, bu t then goes off, this does not necessar-
ily indicate a malfunction in the system. However, if this continues to occur,
have the vehicle inspected by your Lexus dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
or
(red)
(Canada)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and contact your Lexus
dealer. Continuing to drive the vehicle may be dangerous.
Warning lightDetails/Actions
(yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically controlled brake system; or
The parking brake system
Have the vehicle inspected by your Lexus dealer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is too high
Immediately stop the vehicle in a safe place.
Handling method ( P.395)
Page 367 of 462

3657-2. Steps to take in an emergency
7
When trouble arises
■Charging system warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Malfunction indicator lamp (warning buzzer)
■SRS warning light (warning buzzer)
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging system
Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
(U.S.A.)
or
(Canada)
Indicates a malfunction in:
The hybrid system;
The electronic engine control system; or
The electronic throttle control system
Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
Warning lightDetails/Actions
Indicates a malfunction in:
The SRS airbag system;
The front passenger occupant classification system; or
The seat belt pretensioner system
Have the vehicle inspected by your Lexus dealer immediately.