2020 Lexus ES300h service

4TABLE OF CONTENTS
6-3. Do-it-yourself maintenanceDo-it-yourself service precautions............................................................ 317
Hood................................................... 319
Positioning a floor jack................ 319
Engine compartment................... 321
12-volt battery................................ 326
Tires ................................................... 329
Tire inflation pressure ................. 338
Wheels.............................................. 340
Air conditioning filter...................341
Cleaning the hybrid battery (trac- tion battery) air intake vent and fil-
ter..................................................... 343
Electronic key battery ................ 346
Checking and replacing fuses 348
Headlight aim................................. 350
Light bulbs ........................................ 351
7-1. Essential information Emergency flashers..................... 356
If your vehicle has to be stopped in an emergency ............................. 356
If the vehicle is trapped in rising water............................................... 357
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................... 359
If you think something is wrong 362
If a warning light turns on or a warn- ing buzzer sounds ..................... 364
If a warning message is displayed ........................................................... 374
If you have a flat tire..................... 378If the hybrid syst
em will not start
.......................................................... 385
If you lose your keys.................... 387
If the fuel filler door cannot be opened .......................................... 387
If the electronic key does not oper- ate properly ................................. 388
If the 12-volt battery is discharged .......................................................... 390
If your vehicle overheats ........... 395
If the vehicle becomes stuck ... 398
8-1. Specifications Maintenance data (fuel, oil level, etc.) ................................................. 400
Fuel information............................ 407
Tire information ............................ 409
8-2. Customization Customizable features ............... 418
8-3. Items to initialize Items to initialize ........................... 429
9-1. For owners Reporting safety defects for U.S. owners ........................................... 432
Seat belt instructions for Canadian owners (in French) ................... 432
SRS airbag instructions for Cana- dian owners (in French) ......... 434
Headlight aim instructions for Canadian owners (in French) 440
7When trouble arises
8Vehicle specifications
9For owners

7
waves as the conventional gasoline
powered vehicles or home electronic
appliances despite of their electro-
magnetic shielding.
Unwanted noise may occur in the
reception of the mobile two-way radio.
The vehicle is equipped with sophisti-
cated computers that will record cer-
tain data, such as:
The recorded data varies according to
the vehicle grade level and options
with which it is equipped.
These computers do not record con-
versations or sounds, and only record
images outside of the vehicle in certain
situations.
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
•Brake status
• Vehicle speed
• Operation status of the driving assist systems, such as the ABS and
pre-collision system
• Images from the front camera (avail- able only when certain safety sys-
tems are activated, which varies
depending on the vehicle specifica-
tions).
 Data Transmission
Your vehicle may transmit the data
recorded in these computers to Lexus
without notification to you.
Data usage
Lexus may use the data recorded in this
computer to diagnose malfunctions, con- duct research and development, and
improve quality.
Lexus will not disclose the recorded data to
a third party except:
• With the consent of the vehicle owner or
with the consent of the lessee if the vehi-
cle is leased
• In response to an official request by the police, a court of law or a government
agency
• For use by Lexus in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or vehicle
owner
 Recorded image information can be
erased by your Lexus dealer
The image recording function can be dis-
abled. However, if the function is disabled,
data from when the pre-collision system
operates will not be available.
To learn more abou t the vehicle data
collected, used and shared by
Lexus, please visit
www.lexus.com/privacyvts/
.
If your Lexus has Lexus Enform and if
you have subscribed to those services,
please refer to the Lexus Enform
Telematics Subscription Service
Agreement for information on data
collected and its usage.
 To learn more abou t the vehicle data
collected, used and shared by
Lexus, please visit
www.lexus.com/privacyvts/
.
Vehicle data recording
Usage of data collected through
Lexus Enform (U.S.mainland on-
ly)

8
This vehicle is equipped with an event
data recorder (EDR). The main pur-
pose of an EDR is to record, in certain
crash or near crash-like situations, such
as an air bag deployment or hitting a
road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to
record data related to vehicle dynam-
ics and safety systems for a short
period of time, typically 30 seconds or
less.
The EDR in this vehicle is designed to
record such data as:
 How various systems in your vehicle
were operating;
 Whether or not the driver and pas-
senger safety belts were buck-
led/fastened;
 How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
 How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by your
vehicle only if a non-trivial crash situa-
tion occurs; no data are recorded by
the EDR under normal driving condi-
tions and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, spe-
cial equipment is required, and access
to the vehicle or the EDR is needed. In
addition to the vehicle manufacturer,
other parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.

Disclosure of the EDR data
Lexus will not disclose the data recorded in
an EDR to a third party except when:
• An agreement from the vehicle’s owner (or the lessee for a leased vehicle) is
obtained
• In response to an official request by the police, a court of law or a government
agency
• For use by Lexus in a lawsuit
However, if necessary, Lexus may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without disclosing
information about the specific vehicle or
vehicle owner
The SRS airbag and seat belt preten-
sioner devices in your Lexus contain
explosive chemicals. If the vehicle is
scrapped with the airbags and seat belt
pretensioners not deployed, this may
cause an accident such as fire. Be sure
to have the systems of the SRS airbag
and seat belt pretensioner removed
and disposed of by a qualified service
shop or by your Lexus dealer before
Event data recorder
Scrapping of your Lexus

301-1. For safe use
Driver’s seat belt buckle switch
Airbag sensor assembly
“AIR BAG ON” and “AIR BAG OFF” indicator lights
Front passenger’s seat belt buckle switch
Front impact sensors
Your vehicle is equipped with ADVANCED AIRBAGS designed based on the US
motor vehicle safety standards (FMVSS208). The airbag sensor assembly (ECU)
controls airbag deployment based on information obtained from the sensors etc.
shown in the system components diagram above. This information includes crash
severity and occupant information. As the airbags deploy, a chemical reaction in
the inflators quickly fills the airbags with no n-toxic gas to help restrain the motion of
the occupants.
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising etc., may
be sustained from SRS airbags, due to the
extremely high speed deployment (infla-
tion) by hot gases.
●A loud noise and white powder will be
emitted.
●Parts of the airbag module (steering
wheel hub, airbag cover and inflator) as
well as the front seat s, parts of the front
and rear pillars, and r oof side rails may be
hot for several minutes. The airbag itself
may also be hot.
●The windshield may crack.
●The interior lights will turn on automati-
cally. ( P.277)
●The emergency flashers will turn on auto-
matically. ( P.356)
●For Lexus Enform Safety Connect sub-
scribers, if any of the following situations
occur, the system is designed to send an
emergency call to the response center,
notifying them of the vehicle’s location
(without needing to push the “SOS” but-
ton) and an agent will attempt to speak
with the occupants to ascertain the level
of emergency and assi stance required. If
the occupants are unable to communi-
cate, the agent automatically treats the
call as an emergency and helps to dis-
patch the necessary emergency services. (
 P.54)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear- end collision.
■SRS airbag deployment conditions (SRS
front airbags)
●The SRS front airbags will deploy in the
event of an impact that exceeds the set
threshold level (the level of force corre-
sponding to an approximately 12 - 18
mph [20 - 30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will be
considerably higher in the following situa-
tions:
• If the vehicle strikes an object, such as a parked vehicle or sign pole, which can
move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in which the
front of the vehicle underrides, or goes
under, the bed of a truck
●Depending on the type of collision, it is
possible that only th e seat belt preten-
sioners and SRS knee airbags will acti-
vate.
●The SRS front airbags for the front pas-
senger will not activate if there is no pas-
senger sitting in the front passenger seat.
However, the SRS front airbags for the
front passenger may deploy if luggage is
N
O
P
Q
R

541-3. Lexus Enform
1-3.Lexus Enform
*:If equipped
“SOS” button
LED light indicators
Microphone
Lexus Enform Safety Con-
nect*
Safety Connect is a subscription-
based telematics service that uses
Global Positioning System (GPS)
data and embedded cellular tech-
nology to provide safety and secu-
rity features to subscribers. Safety
Connect is supported by Lexus’
designated response center, which
operates 24 hours per day, 7 days
per week.
Safety Connect service is available
by subscription on select, telemat-
ics hardware-equipped vehicles.
By using the Safety Connect ser-
vice, you are agreeing to be bound
by the Telematics Subscription Ser-
vice Agreement and its Terms and
Conditions, as in effect and
amended from time to time, a cur-
rent copy of which is available at
Lexus.com. All use of the Safety
Connect service is subject to such
then-applicable Terms and Condi-
tions.
System components
A
B
C

571-3. Lexus Enform
1
For safety and security
Subscribers have the following Safety
Connect services available:
Automatic Collision Notification
*
Helps drivers receive necessary response
from emergency service providers.
( 
P.58)
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle theft.
(
P.59)
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-center sup-
port. ( 
P.59)
Enhanced Roadside Assistance
Provides drivers various on-road assis-
tance. ( 
P.59)
After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
Services
Subscription

581-3. Lexus Enform
“SOS” button in your vehicle for fur-
ther subscription details.
The United States
1-800-25-LEXUS (1-800-255-3987)
Canada
1-800-26-LEXUS (1-800-265-3987)
Puerto Rico
1-877-539-8777
■Safety Connect Serv ices Information
●Phone calls using the vehicles Blue-
tooth® technology will not be possible
during Safety Connect.
●Safety Connect is available beginning Fall
2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative co ndition, cellular con-
nection availability, and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca-
tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assist ance will not func-
tion in the United States Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com- patible.
■Languages
The Safety Connect re sponse center will
offer support in mult iple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the green indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
Safety Connect LED light Indi-
cators
Safety Connect services

591-3. Lexus Enform
1
For safety and security
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the agent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
 ANSI (American National Stan-
dards Institute) C95.1 [1992]
Safety information for Safety
Connect