2020 Lexus ES300h 398

4TABLE OF CONTENTS
6-3. Do-it-yourself maintenanceDo-it-yourself service precautions............................................................ 317
Hood................................................... 319
Positioning a floor jack................ 319
Engine compartment................... 321
12-volt battery................................ 326
Tires ................................................... 329
Tire inflation pressure ................. 338
Wheels.............................................. 340
Air conditioning filter...................341
Cleaning the hybrid battery (trac- tion battery) air intake vent and fil-
ter..................................................... 343
Electronic key battery ................ 346
Checking and replacing fuses 348
Headlight aim................................. 350
Light bulbs ........................................ 351
7-1. Essential information Emergency flashers..................... 356
If your vehicle has to be stopped in an emergency ............................. 356
If the vehicle is trapped in rising water............................................... 357
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................... 359
If you think something is wrong 362
If a warning light turns on or a warn- ing buzzer sounds ..................... 364
If a warning message is displayed ........................................................... 374
If you have a flat tire..................... 378If the hybrid syst
em will not start
.......................................................... 385
If you lose your keys.................... 387
If the fuel filler door cannot be opened .......................................... 387
If the electronic key does not oper- ate properly ................................. 388
If the 12-volt battery is discharged .......................................................... 390
If your vehicle overheats ........... 395
If the vehicle becomes stuck ... 398
8-1. Specifications Maintenance data (fuel, oil level, etc.) ................................................. 400
Fuel information............................ 407
Tire information ............................ 409
8-2. Customization Customizable features ............... 418
8-3. Items to initialize Items to initialize ........................... 429
9-1. For owners Reporting safety defects for U.S. owners ........................................... 432
Seat belt instructions for Canadian owners (in French) ................... 432
SRS airbag instructions for Cana- dian owners (in French) ......... 434
Headlight aim instructions for Canadian owners (in French) 440
7When trouble arises
8Vehicle specifications
9For owners

581-3. Lexus Enform
“SOS” button in your vehicle for fur-
ther subscription details.
The United States
1-800-25-LEXUS (1-800-255-3987)
Canada
1-800-26-LEXUS (1-800-265-3987)
Puerto Rico
1-877-539-8777
■Safety Connect Serv ices Information
●Phone calls using the vehicles Blue-
tooth® technology will not be possible
during Safety Connect.
●Safety Connect is available beginning Fall
2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative co ndition, cellular con-
nection availability, and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca-
tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assist ance will not func-
tion in the United States Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com- patible.
■Languages
The Safety Connect re sponse center will
offer support in mult iple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the green indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
Safety Connect LED light Indi-
cators
Safety Connect services

591-3. Lexus Enform
1
For safety and security
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the agent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
 ANSI (American National Stan-
dards Institute) C95.1 [1992]
Safety information for Safety
Connect

355
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers.................. 356
If your vehicle has to be stopped in an emergency .......................... 356
If the vehicle is trapped in rising water............................................ 357
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................ 359
If you think something is wrong ........................................................ 362
If a warning light turns on or a warning buzzer sounds ....... 364
If a warning message is displayed ........................................................ 374
If you have a flat tire.................. 378
If the hybrid system will not start ........................................................ 385
If you lose your keys ................. 387
If the fuel filler door cannot be opened........................................ 387
If the electronic key does not operate properly .................... 388
If the 12-volt battery is discharged ........................................................ 390
If your vehicle overheats ........ 395
If the vehicle becomes stuck 398

3987-2. Steps to take in an emergency
1Stop the hybrid system. Set the
parking brake and shift the shift
lever to P.
2
Remove the mud, snow or sand
from around the front wheels.
3
Place wood, stones or some other
material under the front wheels to
help provide traction.
4
Restart the hybrid system.
5
Shift the shift lever to D or R and
release the parking brake. Then,
while exercising caution, depress
the accelerator pedal.
■When it is difficult to free the vehicle
Press the switch to turn off TRAC.
If the vehicle becomes stuck
Carry out the following proce-
dures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift lever
Be careful not to shif t the shift lever with
the accelerator pedal depressed.
This may lead to un expected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the front wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be freed.

446What to do if... (Troubleshooting)
Stop the vehicle in a safe place and
replace the flat tire with the spare
tire. ( P.378)
 Try the procedure for when the vehi-
cle becomes stuck in mud, dirt, or
snow. ( P.398)
When a problem has occurred
If you have a flat tire
The vehicle becomes stuck

Alphabetical index449
Door courtesy lights ....................................277
Door lockDoors .................................................................. 101
Smart access system with push-button start ....................................................................112
Wireless remote control........................... 99
Doors ................................................................... 101 Automatic door lock ing and unlocking
system ........................................................... 104
Door glasses ................................................. 130
Door lock.......................................................... 101
Open door warning buzzer ....... 102, 104
Outside rear view mirrors ...................... 127
Rear door child-protectors ................... 104
Drive distance .................................................. 82
Drive info 1/Drive info 2 .............................. 82
Driver’s seat position memory .................120 Driving position memory .........................120
Memory recall function ..............................121
Drive-start control ........................................ 137
Driving................................................................136 Break-in tips ................................................... 137
Correct driving posture .............................23
Driving Mode Select switch ................... 213
Hybrid vehicle driving tips .................... 252
Procedures .....................................................136
Winter drive tips......................................... 254
Driving information display ........................ 82
Driving Mode Select switch......................213
Driving range ................................................... 82
Driving support system information display ............................................................................. 83
Dynamic radar cruise control with full- speed range................................................. 198Warning message.....................................206
E
ECB (Electronically Controlled Brake Sys- tem) ................................................................ 248
Eco drive mode ..............................................213
EDR (Event data recorder) ........................... 8
Elapsed time ..................................................... 82 Electric motor (traction motor) .................. 61
Electric Power Steering (EPS)
Function ..........................................................248
Warning light .............................................. 366
Electronically Controlled Brake System (ECB) ............................................................ 248
Electronic key .................................................. 98 Battery-saving function.............................. 113
If the electronic key does not operate properly ...................................................... 388
Replacing the battery ...............................346
Emergency, in case of If a warning buzzer sounds...................364
If a warning light turns on.......................364
If a warning message is displayed ..... 374
If the 12-volt battery is discharged ... 390
If the electronic key does not operate properly ...................................................... 388
If the fuel filler do or cannot be opened
..........................................................................387
If the hybrid system will not start ....... 385
If the vehicle is trapped in rising water ..........................................................................357
If you have a flat tire ..................................378
If you lose your keys .................................387
If you think something is wrong..........362
If your vehicle becomes stuck ............ 398
If your vehicle has to be stopped in an emergency ................................................ 356
If your vehicle needs to be towed .... 359
If your vehicle overheats ....................... 395
Emergency flashers .................................... 356
Energy monitor ............................................... 90
Engine ACCESSORY mode............................... 148
Compartment................................................321
Hood ................................................................. 319
How to start the hybrid system............ 145
Identification number ................................ 401
If the hybrid system will not start ....... 385
If your vehicle has to be stopped in an emergency ................................................ 356

456Alphabetical index
Starting the hybrid system.......................145
Snow tires ....................................................... 254
Spare tire Storage location ......................................... 379
Spark plug ...................................................... 403
Specifications ................................................400
Speedometer ................................................... 78
Sport mode ......................................................213
Steering lock Column lock release..................................145
Steering lock system warning message...........................................................................145
Steering wheel ................................................125 Adjustment......................................................125
Heated steering wheel............................ 273
Meter control switches .............................. 82
Power easy access system .....................120
Steering wheel position memory ........120
Stop lights Replacing light bulbs..................................351
Storage feature ............................................280
Stuck If the vehicle becomes stuck................398
Suggestion function....................................... 84
Sunshade Roof ....................................................................133
Sun visors ........................................................ 284
Switches “ODO TRIP” switch ....................................80
“SOS” button .................................................. 54
Automatic High Beam system..............164
Brake Hold switch ..................................... 159
BSM (Blind spot monitor) switch......208
Door lock switches .................................... 103
Driving Mode Select switch ................... 213
Driving position memory switches .....120
Dynamic radar cruise control with full-speed range switch .................................199
Emergency flashers switch ...................356
EV drive mode switch ............................. 150
Garage door opener switches .......... 296
Heated steering wheel switch............. 273 HUD (Head-up display) switch ............ 87
Ignition switch ............................................... 145
Instrument panel light control switches
............................................................................ 80
Intuitive parking assist switch ................. 217
Light switches ................................................. 161
LTA (Lane-Tracing Assist) switch ......192
Meter control switches .............................. 82
Moon roof switches....................................132
Outside rear view mi rror switches ..... 127
Paddle shift switches .......................154, 155
Parking brake switch..................................157
PCS OFF switch ......................................... 182
PKSB (Parking Support Brake) switch ..........................................................................230
Power door lock switch .......................... 103
Power switch................................................. 145
Power window switches ......................... 130
RCD (Rear Camera Detection) switch .......................................................................... 226
RCTA switch ................................................ 222
Rear sunshades switch............................293
Rear window and outside rear view mir-
ror defoggers switch ............................265
Seat heater switches................................. 273
Seat ventilator switches .......................... 273
Tilt and telescopic steering control switch ........................................................................... 125
Tire pressure warning reset switch...334
Trunk closer switch ....................................108
Trunk opener main switch.......................... 111
Trunk opener switch ................................. 107
Vehicle-to-vehicle distance switch.... 199
VSC OFF switch ....................................... 249
Window lock switch.................................... 131
Windshield wiper and washer switch166
Windshield wiper de-icer switch.......269
T
Tachometer....................................................... 78
Tail lights............................................................. 161 Light switch ...................................................... 161