4
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2020
Infiniti vehicle supplied by Infiniti, except for
those listed under the caption “WHAT IS NOT
COVERED.”
APPLICABILITY
•• This warranty is provided to the original and
subsequent owner(s) of an Infiniti vehicle
originally distributed by Infiniti which is
originally sold by a Infiniti authorized Infiniti
retailer in the United States, and which is
registered and normally operated in the
United States (including Alaska and Hawaii),
the United States territories (specifically
Guam, Saipan, American Samoa, Puerto
Rico, and the U.S. Virgin Islands), and
Canada.
•• Your Infiniti vehicle is manufactured to
meet U.S. regulations and environmental
requirements. With the exception of privately
owned vehicles belonging to members of
the U.S. military or employees and officers
of the United States Government stationed
abroad, this warranty does not apply if an
otherwise covered vehicle is operated in,
or relocated to, a country other than those
listed above under this caption, except
that it continues to apply if the vehicle is
operated in full compliance with its proper
use as described in the applicable Owner’s
Manual
2 while touring outside of the United
States, the U.S. territories or Canada for a
period not exceeding sixty (60) consecutive
days or sixty (60) days in any one 12 month
period. This warranty applies to a relocated
vehicle which is returned to, and is registered
and normally operated in the United States,
the U.S. territories or Canada, except for
conditions due to the vehicle’s foreign
operation, e.g., use of inappropriate fuels or
other fluids.Infiniti makes available to you, and you are
specifically required by Federal law to use
BBB AUTO LINE [(800) 955-5100] before
exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty
Act, 15 U.S.C §2301, et. seq. You are not
required to first use BBB AUTO LINE if you
seek remedies not created by Title 1 of that
Federal law, but are required to first use BBB
AUTO LINE if you seek remedies created by
state law, including your state’s lemon law, if
applicable state law provides for using a 703
compliant or similar process before filing suit.
Please refer to pp. 2-3 of this booklet and
the “Supplement to 2020 Infiniti Warranty
Information Booklet & 2020 Infiniti Owner’s
Manual” for additional information.
2020 NEW VEHICLE LIMITED WARRANTY
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
(Continued on next page)
5
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS EXTRA EXPENSES
- LIMITATIONS OF DAMAGES THIS
WARRANTY DOES NOT COVER
INCIDENTAL OR CONSEQUENTIAL
DAMAGES SUCH AS LOSS OF THE USE
OF THE VEHICLE, INCONVENIENCE OR
COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the
vehicle is delivered to the first retail buyer or
put into service, whichever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGE
•The basic coverage period is 48 months or
60,000 miles, whichever comes first.
•The warranty covers any repairs needed to
correct defects in materials or workmanship
of all parts and components of each new
Infiniti vehicle supplied by Infiniti subject
to the exclusions listed under the heading
”WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages
described in the following sections of this
warranty, that specific coverage applies
instead of the basic coverage.
POWERTRAIN COVERAGE
•The Powertrain coverage period is 72
months or 70,000 miles, whichever comes
first.
•This warranty covers any repairs needed to
correct defects in material or workmanship.
•Powertrain coverage includes components
listed below, under the headings Engine,
Transmission and Transaxle, Drivetrain, and
Restraint System, supplied by Infiniti, subject
to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
ENGINE - Cylinder heads and block and
all internal parts, rocker covers and oil pan,
valve train and front cover, timing chain and
tensioner, oil pump, water pump and fuel
pump, fuel injectors, intake and exhaust
manifolds, flywheel, seals and gaskets. TRANSMISSION AND TRANSAXLE
- Case and all internal parts, torque
converter and converter housing,
automatic transmission control module,
transfer case and all internal parts, seals
and gaskets, clutch cover and housing,
A/T cooler, and electronic transmission
controls.
DRIVETRAIN - Drive shafts, final drive
housing and all internal parts, propeller
shafts, universal joints, bearings, seals and
gaskets.
RESTRAINT SYSTEM - Air bags and
related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Infiniti
found to have developed perforation (rust-
through) due to corrosion in normal use is
covered for 84 months, regardless of mileage,
except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing
applications are required. Perforation is a
condition in which any body sheet metal panel
has corroded from one surface to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
(Continued on next page)
2020 NEW VEHICLE LIMITED WARRANTY
72020 NEW VEHICLE LIMITED WARRANTY
with local regulations or environmental
requirements of any country (other than the
U.S. or Canada) are NOT covered by this
warranty.
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Alteration, tampering, or improper repair
•Installation of non-Infiniti approved
accessories or components
•Improper installation of any Infiniti approved
aftermarket accessory or component
•A vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLE This limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss”
or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL
CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
•The items listed below are not covered
under corrosion coverage (perforation from
corrosion).
•• Exhaust system components.
•Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This is
covered under the Basic Coverage of the
New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
•Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
•Use of parts not equivalent in quality or
design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.
9
•Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty, the
use of any part not certified in accordance
with Federal requirements which is defective
or not equivalent from an emissions
standpoint to the original equipment part.
4. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing an EPA approved emissions test if
such failure is found not to be covered.
5. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of
an EPA approved emissions test. You must
provide proof of this failure when making your
claim.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
certified part but EPA certified part for
maintenance or repair.
2020 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
(Continued on next page)
10
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance should be kept in the event
questions arise concerning maintenance. The
receipts should be transferred to subsequent
owners.
IF YOU HAVE QUESTIONSYou may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. In the case of the Performance
Warranty, you may also contact or report any
violations to the Office of Transportation and
Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460.
OTHER OBLIGATIONSInfiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle.
WARRANTY PARTS LIST
•• Fuel injection system
Engine control module/onboard diagnostic
device
•• Oxygen sensor(s)
•• Mass air flow sensor
•• Intake manifold
•• Throttle body
Catalytic converter(s)
•• Exhaust manifold
•• Exhaust tube from manifold to catalytic
converter
Front exhaust tube with catalytic converter
•• Camshaft position sensor(s)
•• Crankshaft position sensor(s)
•• Spark plugs, ignition coils and wires
•• Evaporative emission control system
•• Fuel filler neck restrictor and check valve
•• Fuel tank and filler cap
•• Positive crankcase ventilation system
Exhaust manifold with catalytic converter
permanently attached
•• Intake manifold collector
•• Exhaust gas recirculation (EGR) control
system
•• Hoses, clamps, fittings, tubing, sealing
gaskets or devices, and mounting hardware
used in above systems
•• Vacuum and temperature sensitive valves
and switches used in above systems
• Electronic sensors and controls used in
above systems
The Emission Performance or Defect Warranty
may be subject to future governmental
administrative action. Infiniti reserves the
right to change the terms of the warranty to
be consistent with these actions. See your
retailer for information regarding possible
changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
2020 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
112020 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be
provided by regulations of the California Air
Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased
to explain the emission control system
warranty on your 2020 vehicle. In California,
new motor vehicles must be designed, built
and equipped to meet the State’s stringent
anti-smog standards. Infiniti
2 must warrant
the emission control system on your vehicle
for the periods of time listed below provided
there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include
parts such as the fuel-injection system, the
ignition system, catalytic converter and
engine computer. Also included may be hoses,
belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Infiniti
will repair your vehicle at no cost to you
including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY
COVERAGE
For 4 years or 60,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by Infiniti to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by Infiniti. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles (whichever occurs
first):
If an emission-related part listed in this
warranty booklet specially noted with
coverage for 7 years or 70,000 miles is
defective, the part will be repaired or replaced
by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. Infiniti
recommends that you retain all receipts
covering maintenance on your vehicle, but
Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your
vehicle to an Infiniti retailer as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
(Continued on next page)
1 These warranties apply to all 2020 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
132020 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
(Continued on next page)
LONG-TERM EMISSION SYSTEM DEFECTS
WARRANTY PARTS LIST
Air / Fuel Ratio SensorEGI Wiring Harness
Exhaust Manifold
Fuel InjectorFuel Pressure SensorFuel Tank
Fuel Tube Assembly
High-Pressure Fuel Pump
Intake ManifoldIntake Manifold CollectorKnock SensorOxygen Sensor, RearThrottle Body
Turbocharger
VCR Actuator Assembly
VCR Control Module
VTC Control Module
VTC Electronic Actuator
VTC Oil Control ValveWater Bypass Control ValveCatalytic Converter°
Engine Control Module°Exhaust Manifold with Catalytic
Converter
°
Front Exhaust Tube with Catalytic
Converter°
Q50 X X X XXXXXX X XX X
Q60 X X X XXXXXX X XX X
QX50 XX XXX XX X XXXXX X X X X
QX60 XX XX X X XX XX X
QX80 X X X X X X X X
For information on additional models, please see your Infiniti retailer for details
°Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
142020 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThis warranty applies to your 2020 Infiniti
vehicle only if it fails to pass a California “smog
check” test or equivalent.
WHAT IS COVERED AND FOR HOW
LONG
Infiniti warrants that if your vehicle fails to
pass a California “smog check” test, it will make
the necessary repairs so that your vehicle will
pass. This warranty is for 4 years or 60,000
miles, whichever occurs first. The warranty
begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to
service, whichever is earlier.
Exceptions to this warranty are listed below
under the caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emission
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:
•• Lack of performance of required emission
control maintenance as outlined in your
Owner’s Manual.
•• Misuse, accident or modification.
•• Improper adjustment or installation
of parts during the performance of
maintenance (non-warranty) services.
•• Tampering with or disconnecting any part
affecting vehicle emissions.
•• Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty,
the use of any non-Infiniti part not certified
in accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.
5. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing a California “smog check” test if such
failure is found not to be covered.LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
(Continued on next page)