2020 INFINITI Consumer Safety & Air Bag Information Guide 16
collision, you could be thrown into it and receive neck or other serious injuries. You
could also slide under the lap belt and receive serious internal injuries. Always sit well
back in the seat with both feet on the floor and adjust the seat belt properly.
OTHER SPECIFICS ABOUT SEAT BELTS
Do not wear the seat belt inside out or twisted.
Do not allow more than one person to use the same seat belt.
Never carry more people in the vehicle than there are seat belts.
If the seat belt warning light glows continuously while the ignition is turned ON
with all doors closed and with all seat belts fastened, it may indicate a
malfunction in the system. Have the system checked by an INFINITI retailer as
soon as possible.
See the vehicle owner’s manual for more detailed information to help you better
understand the important safety warnings, system features, operation and
maintenance of your vehicle’s seat belts.
Always have seat belt assemblies, including retractors and attaching hardware,
inspected by an Infiniti retailer after any collision.
CONCERN FOR YOUR SAFETY
INFINITI urges you to use your available seat belt restraint system whenever you drive,
even if your vehicle is equipped with supplemental air bags. Please ask all of your
passengers to buckle up too. For children, make sure they are secured in an
appropriate child restraint or booster seat.* Seat belts do save lives. See the vehicle
owner’s manual for important safety details.
Both INFINITI and your INFINITI retailer are dedicated to serving your automotive
needs. Your complete satisfaction with your vehicle and your INFINITI retailer are our
primary concerns. Your INFINITI retailer is available to assist you with your automobile
sales, parts and service requirements.
If, however, a situation arises that you believe has not been addressed to your
satisfaction, we ask that you take the following steps:
STEP 1:
Discuss the situation with the INFINITI retailer management. If a problem still exists,
contact the retailer’s Consumer Affairs manager or owner. They are best equipped
to resolve the matter for you.
* Please see the vehicle owner’s manual and child restraint manufacturer’s instructions for
complete details.
INFINITI OWNER SATISFACTION AND ASSISTANCE
2020 INFINITI Consumer Safety & Air Bag Information Guide 17
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our
INFINITI Consumer Affairs Department using our toll-free telephone number:
1-800-662-6200
The Consumer Affairs Department will ask for the following information:
Your name, address, and telephone number
Date of purchase
Current odometer reading
Your INFINITI retailer’s name
Details of the concern
Alternatively, you can write to INFINITI with the above information at:
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” INFINITI may
occasionally offer to pay or reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (Some states refer to such programs as “adjustment programs.”) In
such circumstances, INFINITI mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized INFINITI retailer or of INFINITI
directly (through the 1-800-662-6200 telephone number) of the applicability of such
programs to your vehicle.
INFINITI may occasionally offer special assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case-by-
case basis. Should you experience unusual difficulties with your vehicle, please
discuss the situation with your retailer. If your retailer is unable to assist you, call the
INFINITI Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model
Year, VIN (Vehicle Identification Number), mileage, and maintenance history on
your vehicle. You will also need to provide a detailed explanation of the concern,
