2020 INFINITI QX60 maintenance

TABLE OF CONTENTS
1 SUMMARY OF WARRANTY COVERAGE
2 INFINITI OWNER SATISFACTION AND
ASSISTANCE
4 2020 NEW VEHICLE LIMITED
WARRANTY
8 2020 INFINITI FEDERAL VEHICLE
EMISSION CONTROL WARRANTIES
11 2020 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES
17 RECOMMENDATION FOR
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
18 SEAT BELT LIMITED WARRANTY
19 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND
GENUINE INFINITI ACCESSORIES
21 INFINITI LIFETIME REPLACEMENT
PANEL CORROSION LIMITED
WARRANTY22 REPLACEMENT BATTERY LIMITED
WARRANTY
24 BRIDGESTONE FIRESTONE TIRE
LIMITED WARRANTY
27 GOODYEAR/DUNLOP TIRE LIMITED
WARRANTY
36 MICHELIN PASSENGER AND LIGHT
TRUCK TIRE LIMITED WARRANTY
38 CONTINENTAL/GENERAL TIRE
LIMITED WARRANTY
41 IMPORTANT TIRE SAFETY
INFORMATION
47 INFINITI TOTAL OWNERSHIP
EXPERIENCE
® BENEFITS
49 INFINITI ELITE EXTENDED
PROTECTION PLAN

3
BBB AUTO LINE is an informal dispute
settlement mechanism operated to comply
with applicable Federal law and regulations.
In states where BBB AUTO LINE is available,
you are required to use BBB AUTO LINE
before exercising rights or seeking remedies
under Title 1 of the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. §2301, et. seq. If you
choose to seek remedies other than those
created by Title 1 of the Magnuson-Moss
Warranty Act, (for example, under state
law), that Federal Act does not require you
to first use BBB AUTO LINE. The program
is still available to you, however, and may
be of considerable assistance. Some states
specify that informal dispute settlement
mechanisms such as BBB AUTO LINE must
be used before you may use state operated
complaint resolution processes, before you
may file a lawsuit under state law, and/or
before you may have certain other rights
or remedies available under state law. In
accordance with those states’ laws, Infiniti
requires the prior use of BBB AUTO LINE
in good faith before you resort to such
other processes, file a lawsuit, or seek other
remedies provided by state law. Please see
the Supplement to 2020 Infiniti Warranty
Information Booklet & 2020 Infiniti Owner’s
Manual for additional information.BBB AUTO LINE may not be available in all
states. We, Infiniti, can provide you with
information about the availability of BBB
AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less
than four years old from date delivered to the
first retail buyer or otherwise put into use, and
with fewer than 60,000 miles, are eligible
for the program. See Supplement to 2020
Infiniti Warranty Information Booklet & 2020
Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF
WARRANTY
In support of our commitment to the
“Total Ownership Experience,” Infiniti may
occasionally offer to pay or reimburse for part
or all of the cost of making certain, specific
repairs beyond or outside of the terms of the
warranty for some specific vehicle models.
Some states refer to such programs as
“adjustment programs”. In such circumstances
Infiniti mails notices to all known registered
owners of affected vehicles. You may
additionally inquire of your authorized Infiniti
retailer or of Infiniti directly at the number
listed below of the applicability of such
programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case by
case basis. Should you experience unusual
difficulties with your vehicle please discuss the
situation with your retailer. If your retailer is
unable to assist you, you may call the Infiniti
Consumer Affairs Department at 1-800- 662-
6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle
Identification Number), mileage, maintenance
history, a detailed explanation of the concern,
and why you believe that Infiniti should be
responsible for the repair. Your request will
be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to
2020 Infiniti Warranty Information Booklet
& 2020 Owner’s Manual for important
information concerning consumer rights in
your state.
INFINITI OWNER SATISFACTION AND ASSISTANCE

62020 NEW VEHICLE LIMITED WARRANTY
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, and wheel balancing are covered
only during the first 12 months or 12,000
miles, whichever comes first.
•Limited 12 month warranty coverage:
I-key and key fob batteries are covered for
the first 12 months of ownership.
•Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for tires, in
which case you may pay certain charges).
Any needed parts replacement will be made
using genuine Infiniti or Infiniti approved new
or remanufactured parts approved by Infiniti
for use on Infiniti vehicles. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally equivalent replacement parts may be used that
do not exactly match the original production
part.
OBTAINING WARRANTY SERVICE
•You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
•If you require warranty service outside of
the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty.
You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Failure to operate the vehicle in accordance
with the Owner’s Manual
•• Misuse, such as using the vehicle to tow
•Failure of a component not covered by
warranty
•• Racing and competitive driving
•Theft, vandalism, fire, or flooding (including
engine water ingestion)
•• Accident, collision, being towed
•Repairs performed by anyone other than an
authorized Infiniti retailer
•Glass breakage, unless resulting from
defects in material or workmanship
•Normal wear and tear, including dings, dents,
chips, or scratches
•Damage caused by any automated or
manually operated car wash or by using a
pressure washer
Note that complaints related to failure to
comply with proper use of the vehicle as
described in the applicable Owner’s Manual
(including the lack of availability or use of
proper fluid), or the vehicle’s lack of compliance
(Continued on next page)

72020 NEW VEHICLE LIMITED WARRANTY
with local regulations or environmental
requirements of any country (other than the
U.S. or Canada) are NOT covered by this
warranty.
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Alteration, tampering, or improper repair
•Installation of non-Infiniti approved
accessories or components
•Improper installation of any Infiniti approved
aftermarket accessory or component
•A vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLE This limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss”
or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL
CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
•The items listed below are not covered
under corrosion coverage (perforation from
corrosion).
•• Exhaust system components.
•Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This is
covered under the Basic Coverage of the
New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
•Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
•Use of parts not equivalent in quality or
design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.

82020 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
EMISSION DEFECTS WARRANTY
WHAT IS COVEREDInfiniti1 warrants that your vehicle was
designed, built and equipped to conform at the
time of sale with all applicable United States
emission standards.
This warranty covers any repairs needed to
correct defects in materials or workmanship
which would cause your vehicle not to meet
these standards.
WHAT IS COVERED UNDER THE
DEFECTS WARRANTY
Covered components are listed below under
the caption “WARRANTY PARTS LIST.”
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Additionally, the engine control module/
onboard diagnostic device and catalytic
converter(s) listed below and indicated by an
“
” under the caption “Warranty Parts List”
are covered for 8 years or 80,000 miles,
whichever occurs first.
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThe Emissions Performance Warranty applies
to your 2020 Infiniti vehicle ONLY when both
of the following occur.
1. The vehicle fails to meet applicable emissions
standards as judged by an emissions test
approved by the Environmental Protection
Agency (EPA).
2. This failure results or will result in some
penalty to you, such as a monetary fine or
the denial of the right to use your vehicle,
under local, state or federal law.
For example, if your state requires an EPA
approved yearly vehicle inspection before
you receive a renewed license, this warranty
applies to your vehicle. In areas where there
is no approved test program, this warranty
does not apply.
WHAT IS COVERED AND FOR HOW LONG
UNDER THE PERFORMANCE WARRANTY
Infiniti
1 warrants that it will remedy any non-
conformity in your vehicle which causes it to
fail an approved emissions test during the first
24 months or 24,000 miles, whichever occurs
first. The warranty begins the date the vehicle
is delivered to the first retail buyer or put into
use, whichever is earlier.Additionally, failure of an approved emissions
test resulting from the failure of those parts
listed below under the caption “Warranty Parts
List” are covered by the Emissions Defects
Warranty described above.
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emissions
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:
•Failure to perform required emission
control maintenance as outlined in your
Owner’s Manual.
•Misuse, accident or modification.
•Improper adjustment or installation
of parts during the performance of
maintenance services.
•Tampering with or disconnecting any part
affecting vehicle emissions.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.

9
•Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty, the
use of any part not certified in accordance
with Federal requirements which is defective
or not equivalent from an emissions
standpoint to the original equipment part.
4. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing an EPA approved emissions test if
such failure is found not to be covered.
5. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of
an EPA approved emissions test. You must
provide proof of this failure when making your
claim.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
certified part but EPA certified part for
maintenance or repair.
2020 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
(Continued on next page)

10
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance should be kept in the event
questions arise concerning maintenance. The
receipts should be transferred to subsequent
owners.
IF YOU HAVE QUESTIONSYou may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. In the case of the Performance
Warranty, you may also contact or report any
violations to the Office of Transportation and
Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460.
OTHER OBLIGATIONSInfiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle.
WARRANTY PARTS LIST
•• Fuel injection system
Engine control module/onboard diagnostic
device
•• Oxygen sensor(s)
•• Mass air flow sensor
•• Intake manifold
•• Throttle body
Catalytic converter(s)
•• Exhaust manifold
•• Exhaust tube from manifold to catalytic
converter
Front exhaust tube with catalytic converter
•• Camshaft position sensor(s)
•• Crankshaft position sensor(s)
•• Spark plugs, ignition coils and wires
•• Evaporative emission control system
•• Fuel filler neck restrictor and check valve
•• Fuel tank and filler cap
•• Positive crankcase ventilation system
Exhaust manifold with catalytic converter
permanently attached
•• Intake manifold collector
•• Exhaust gas recirculation (EGR) control
system
•• Hoses, clamps, fittings, tubing, sealing
gaskets or devices, and mounting hardware
used in above systems
•• Vacuum and temperature sensitive valves
and switches used in above systems
• Electronic sensors and controls used in
above systems
The Emission Performance or Defect Warranty
may be subject to future governmental
administrative action. Infiniti reserves the
right to change the terms of the warranty to
be consistent with these actions. See your
retailer for information regarding possible
changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
2020 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES

112020 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be
provided by regulations of the California Air
Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased
to explain the emission control system
warranty on your 2020 vehicle. In California,
new motor vehicles must be designed, built
and equipped to meet the State’s stringent
anti-smog standards. Infiniti
2 must warrant
the emission control system on your vehicle
for the periods of time listed below provided
there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include
parts such as the fuel-injection system, the
ignition system, catalytic converter and
engine computer. Also included may be hoses,
belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Infiniti
will repair your vehicle at no cost to you
including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY
COVERAGE
For 4 years or 60,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by Infiniti to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by Infiniti. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles (whichever occurs
first):
If an emission-related part listed in this
warranty booklet specially noted with
coverage for 7 years or 70,000 miles is
defective, the part will be repaired or replaced
by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. Infiniti
recommends that you retain all receipts
covering maintenance on your vehicle, but
Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your
vehicle to an Infiniti retailer as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
(Continued on next page)
1 These warranties apply to all 2020 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.