2020 INFINITI Q60 COUPE service

INFINITI INTOUCHTMSERVICES
(if so equipped)
Symptom Possible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
“INFINITI InTouchTMServices features” (page 5-8)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the antenna icon does not show that the vehicle is inside the
communication area despite the fact that the vehicle is in that location,
contact the INFINITI InTouch
TMServices support line at 1-855-444-7244.“INFINITI InTouchTMServices features” (page 5-8)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
>on the control panel or
<-+> on the steering wheel while the system is announcing information.
8. Troubleshooting guide
8-19

Index
Headphones .............................................. 3-48
How to handle display .............................. 2-3
How to see voice command screen ....... 7-4
I
INFINITI controller ............................ 2-4, 2-5
INFINITI Drive Mode Selector .............. 5-36
INFINITI InTouch™ Services ..................... 5-7
INFINITI InTouch™
Services application ................................. 5-10
INFINITI InTouch™ Services feature ..... 5-8
INFINITI InTuition ................................... 5-33
Information menu ....................................... 5-2
InTouch Services settings ....................... 5-15
iPod® player ............................................... 3-27
L
Laser product ............................................... 1-4
Licenses .......................................................... 1-6
Log-in screen ............................................. 2-10
Lower display and menu buttons ........ 2-17
Lower touch screen display (lower
display) ........................................................ 2-17
M
Making a call ................................................ 4-5
Map types ..................................................... 6-3
Map view settings ...................................... 6-9
Mobile Entertainment
System (MES) ............................................ 3-36
Moving map ................................................. 6-6
N
Navigation settings .................................. 6-54
Notes on SiriusXM
Traffic™ information ................................ 6-41
Number input screen ............................... 2-13
O
One Shot Call ................................................ 7-3
Options before starting the
route guidance ........................................... 6-26
P
Phone ............................................................. 4-4
Phone operation ...................................... 5-26
Phone selection ........................................... 4-4
Phone settings ........................................... 4-11
Q
Quick Dial .................................................... 4-13
R
Radio ................................................... 3-2, 3-14
Rear media interface ............................... 3-50
Recalculating route .................................. 6-36
Receiving a call ............................................ 4-5
Remote controller ..................................... 3-46
Route calculation ...................................... 6-61
Route guidance ............................. 6-27, 6-59
Route options menu ............................... 6-30
S
Safety information ............................ 1-3, 6-3
Searching from address book ............... 6-21
Searching from
previous destinations .............................. 6-20
Setting by phone number ....................... 6-23
Setting city center .................................... 6-22
Setting destinations by Google ............ 6-21
Setting detour route ................................ 6-33
Setting from stored routes .................... 6-23
Setting home as destination .................. 6-17
9-2

Setting information on map .................. 6-13
Setting intersection .................................. 6-22
Setting point on map ............................... 6-25
Setting with INFINITI
InTouch™ Services .................................... 6-22
Setting work location as destination ... 6-17
Settings menu ............................................ 2-22
Shortcut menu ........................................... 2-13
Siri® Eyes Free .......................................... 5-28
Siri® operation .......................................... 5-21
SiriusXM® Travel Link ............................ 5-16
Specifying region ...................................... 6-16
Split screen ................................................... 6-8
Start-up screen ......................................... 2-10
Starting system ......................................... 2-10
Steering
Steering wheel mounted controls for
audio ............................................................. 3-12
Steering wheel switches .................. 2-6, 2-7
Storing a location/route ......................... 6-45
Storing avoid area .................................... 6-47
Storing home location ............................. 6-45
Storing location ......................................... 6-45
Storing route .............................................. 6-46
Subscription to INFINITI
InTouch™ Services ....................................... 5-7System settings ......................................... 2-22
System voice settings ................................. 7-7
T
Text message settings ............................ 4-11
TomTom Weather information ............ 5-29
Touch panel ................................................ 2-10
Trademarks ................................................... 1-4
Traffic information on map ................... 6-43
Traffic information setting ................... 6-44
Turn list ........................................................ 6-29
U
Upper display ............................................. 2-13
Upper touch screen display
(upper display) ........................................... 2-13
USB (Universal Serial Bus)
connection port .................................. 2-8, 3-5
USB connection ports ............................... 2-9
USB media support .................................. 3-37
USB memory device player .................... 3-24
User edit screen ........................................ 5-32
User registration ....................................... 5-31
User selection ............................................ 2-10
V
Viewing SiriusXM® Travel Link ............ 5-16
Viewing traffic events from list ............ 6-43
Viewing traffic information ................... 6-41
Voice Prompt Interrupt .............................. 7-3
Voice recognition ......................................... 7-2
Volume settings ........................................ 2-32
Index
9-3