2020 GMC YUKON FM radio

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
374 Vehicle Care
to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change (Continued)

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
396 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 396
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 398
Customer Assistance for Text Telephone (TTY) Users . . . . . 399
Online Owner Center . . . . . . . . . 399
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 400
Scheduling Service Appointments . . . . . . . . . . . . . . . 401
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 402
Collision Damage Repair . . . . . 403
Publication Ordering Information . . . . . . . . . . . . . . . . . . 405
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 407
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 407
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 407
Cybersecurity . . . . . . . . . . . . . . . . . 408
Event Data Recorders . . . . . . . . 408
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Infotainment System . . . . . . . . . . 409
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Customer Information 405
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Customer Information 407
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0812 or
01-800-466-0801.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
OnStar 413
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 405.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
OnStar 415
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
Index 425
Fluid (cont'd)Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . 219
Washer . . . . . . . . . . . . . . . . . . . . . . . 302
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 169 Bulb Replacement . . . . . . . . . . . . 312
Folding Mirrors . . . . . . . . . . . . . . . . . . 38
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 245
Four-Wheel Drive . . . . . . . . . . 219, 305
Four-Wheel-Drive Light . . . . . . . . . 139
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 405
Front Axle . . . . . . . . . . . . . . . . . . . . . . 306
Front Fog Lamp
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Front Seats Heated and Ventilated . . . . . . . . . . 54
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 255
Economy, Driving for Better . . . 184
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 258
Filling the Tank . . . . . . . . . . . . . . . 256
Foreign Countries . . . . . . . . . . . . 255
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 130
Low Fuel Warning Light . . . . . . . 142
Management, Active . . . . . . . . . . .211 Fuel (cont'd)
Prohibited Fuels . . . . . . . . . . . . . . 255
Recommended . . . . . . . . . . . . . . . 254
Top Tier . . . . . . . . . . . . . . . . . . . . . . 254
Full-Size Spare Tire . . . . . . . . . . . . 359
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 315
Fuses and Circuit Breakers . . . 315
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 320, 323
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 325
G
Garage Door Opener . . . . . . . . . . . 160Programming . . . . . . . . . . . . . . . . . 160
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 310
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 131
Engine Oil Pressure . . . . . . . . . . 130
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Odometer . . . . . . . . . . . . . . . . . . . . . 129
Speedometer . . . . . . . . . . . . . . . . . 129
Tachometer . . . . . . . . . . . . . . . . . . . 129
Transmission Temperature . . . . 132
Trip Odometer . . . . . . . . . . . . . . . . 129 Gauges (cont'd)
Voltmeter . . . . . . . . . . . . . . . . . . . . . 133
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 125
General Information Service and Maintenance . . . . . 377
Towing . . . . . . . . . . . . . . . . . . . . . . . . 259
Vehicle Care . . . . . . . . . . . . . . . . . . 282
Glass Replacement . . . . . . . . . . . . . 310
Glove Box . . . . . . . . . . . . . . . . . . . . . . 109
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 399
H
Hazard Warning Flashers . . . . . . . 168
Head Restraints . . . . . . . . . . . . . . . . . 47
Head-up Display . . . . . . . . . . . . . . . . 147
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 312
Automatic . . . . . . . . . . . . . . . . . . . . . 167
Bulb Replacement . . . . . . . . . . . . 312
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 167
Flash-to-Pass . . . . . . . . . . . . . . . . . 167
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 312
High-Beam On Light . . . . . . . . . . 143
High/Low Beam Changer . . . . . 166

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
428 Index
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . . . 335
N
Navigation
Connected Services . . . . . . . . . . 418
Net, Convenience . . . . . . . . . . . . . . 112
New Vehicle Break-In . . . . . . . . . . . 201
Noise Control System . . . . . . . . . . 306
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 129 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 188 Driving . . . . . . . . . . . . . . . . . . . . . . . . 188
Recovery . . . . . . . . . . . . . . . . . . . . . 187
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 289
Engine Oil Life System . . . . . . . 291
Engine Oil Pressure Gauge . . . 130
Pressure Light . . . . . . . . . . . . . . . . 142
Older Children, Restraints . . . . . . . 86
Online Owner Center . . . . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 409
OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 412
OnStar Emergency . . . . . . . . . . . . . 411
OnStar Overview . . . . . . . . . . . . . . . 410
OnStar Security . . . . . . . . . . . . . . . . 412 Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . 169
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 120
Overheating, Engine . . . . . . . . . . . . 300
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
Park
Shifting Out of . . . . . . . . . . . . . . . . 210
Park Assist . . . . . . . . . . . . . . . . . . . . . 242
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 225
Brake and P (Park)Mechanism Check . . . . . . . . . . 309
Extended . . . . . . . . . . . . . . . . . . . . . .211
Over Things That Burn . . . . . . . .211
Parking or Backing Assistance Systems . . . . . . . . . . 242
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 135
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Passenger Sensing System . . . . . 80
Perchlorate Materials Requirements, California . . . . . . 283 Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 152
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 25
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Outlets . . . . . . . . . . . . . . . . . . . . . . . 120
Protection, Battery . . . . . . . . . . . . 172
Retained Accessory (RAP) . . . 209
Seat Adjustment . . . . . . . . . . . . . . . . 48
Windows . . . . . . . . . . . . . . . . . . . . . . . 42
Power Assist Steps . . . . . . . . . . . . . . 32
Pregnancy, Using Seat Belts . . . . 70
Privacy
Vehicle Data Recording . . . . . . . 407
Program Courtesy Transportation . . . . . . 402
Prohibited Fuels . . . . . . . . . . . . . . . . 255
Proposition 65 Warning,
California . . . . . . . . . . . .282, 305, 360, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 405
R
Radio Frequency Statement . . . . 405
Reading Lamps . . . . . . . . . . . . . . . . . 171
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 306