2020 GMC YUKON phone

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
400 Customer Information
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location .
Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
404 Customer Information
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
400.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number .
Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 078.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Customer Information 409
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
SeeOnStar Additional Information
0 412.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
412 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
OnStar 413
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 405.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
420 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
Index 423
Check (cont'd)Ignition Transmission Lock . . . 308
Child Restraints Infants and Young Children . . . . . 88
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 93
Older Children . . . . . . . . . . . . . . . . . . 86
Securing . . . . . . . . . . . . 103, 105, 106
Systems . . . . . . . . . . . . . . . . . . . . . . . . 90
Child-View Mirror . . . . . . . . . . . . . . . . 41
Circuit Breakers . . . . . . . . . . . . . . . . 315
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 367
Interior Care . . . . . . . . . . . . . . . . . . 372
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 175
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Cluster, Instrument . . . . . . . . . . . . . 126
Collision Damage Repair . . . . . . . 403
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 109
Compass . . . . . . . . . . . . . . . . . . . . . . . 119
Connected Services
Connections . . . . . . . . . . . . . . . . . . 419
Diagnostics . . . . . . . . . . . . . . . . . . . 420
Navigation . . . . . . . . . . . . . . . . . . . . 418 Connections
Connected Services . . . . . . . . . . 419
Control Hill Descent . . . . . . . . . . . . . . . . . . 228
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 226
Control of a Vehicle . . . . . . . . . . . . . 186
Convenience Net . . . . . . . . . . . . . . . 112
Convex Mirrors . . . . . . . . . . . . . . . . . . 37
Coolant Engine Temperature Gauge . . 131
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 141
Cooling . . . . . . . . . . . . . . . . . . . . 175, 179
Cooling System . . . . . . . . . . . . . . . . . 297
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 402
Cruise Control . . . . . . . . . . . . . . . . . . 230 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 232
Cupholders . . . . . . . . . . . . . . . . . . . . . 109
Customer Assistance . . . . . . . . . . . 399 Offices . . . . . . . . . . . . . . . . . . . . . . . . 398
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 399
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 405 Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 396
Cybersecurity . . . . . . . . . . . . . . . . . . . 408
D
Damage Repair, Collision . . . . . . . 403
Danger, Warning, and Caution . . . . 3
Data Collection Infotainment System . . . . . . . . . . 409
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Data Recorders, Event . . . . . . . . . 408
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 167
Defensive Driving . . . . . . . . . . . . . . . 185
Delayed Locking . . . . . . . . . . . . . . . . . 25
Diagnostics Connected Services . . . . . . . . . . 420
Distracted Driving . . . . . . . . . . . . . . . 184
Dome Lamps . . . . . . . . . . . . . . . . . . . 170
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . 25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Locks . . . . . . . . . . . . . . . . . . . . 25
Drive Belt Routing, Engine . . . . . . 395
Driver Assistance Systems . . . . . 240
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 144

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
430 Index
Seats (cont'd)Second Row . . . . . . . . . . . . . . . . . . . . 56
Third Row Seat . . . . . . . . . . . . . . . . . 60
Second Row Seats . . . . . . . . . . . . . . 56
Securing Child
Restraints . . . . . . . . . . .103, 105, 106
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 143
OnStar . . . . . . . . . . . . . . . . . . . . . . . 412
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 33
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 33
Service . . . . . . . . . . . . . . . . . . . . . . . . . 182 Accessories andModifications . . . . . . . . . . . . . . . . 283
Doing Your Own Work . . . . . . . . 283
Maintenance Records . . . . . . . . 391
Maintenance, General Information . . . . . . . . . . . . . . . . . . 377
Parts Identification . . . . . . . . . . . . 392
Scheduling Appointments . . . . . 401
Services Special Application . . . . . . . . . . . 384
Servicing the Airbag . . . . . . . . . . . . . 84
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 308
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 209 Shifting (cont'd)
Out of Park . . . . . . . . . . . . . . . . . . . 210
Side Blind Zone Alert (SBZA) . . . 249
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 169
Special Application Services . . . . 384
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 393
Speedometer . . . . . . . . . . . . . . . . . . . 129
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 140
Start Assist, Hill . . . . . . . . . . . . . . . . . 225
Start Vehicle, Remote . . . . . . . . . . . 23
Starter Switch Check . . . . . . . . . . . 308
Starting the Engine . . . . . . . . . . . . . 206
Steering . . . . . . . . . . . . . . . . . . . . . . . . 186 Heated Wheel . . . . . . . . . . . . . . . . .116
Wheel Adjustment . . . . . . . . . . . . .115
Wheel Controls . . . . . . . . . . . . . . . .116
Steering Column Lock . . . . . . . . . . . 35
Steps Power Assist . . . . . . . . . . . . . . . . . . . 32
Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . .110
Center Console . . . . . . . . . . . . . . . .110
Convenience Net . . . . . . . . . . . . . .112 Storage Areas (cont'd)
Floor Console . . . . . . . . . . . . . . . . . 111
Glove Box . . . . . . . . . . . . . . . . . . . . 109
Roof Rack System . . . . . . . . . . . . .112
Sunglasses . . . . . . . . . . . . . . . . . . . .110
Storage Compartments . . . . . . . . . 109
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 195
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 43
Sunglass Storage . . . . . . . . . . . . . . . 110
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 245
Infotainment . . . . . . . . . . . . . 174, 409
Noise Control . . . . . . . . . . . . . . . . . 306
Roof Rack . . . . . . . . . . . . . . . . . . . . .112
Systems Driver Assistance . . . . . . . . . . . . . 240
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 129
Text Telephone (TTY) Users . . . . 399
Theft-Deterrent Systems . . . . . . . . . 36Immobilizer . . . . . . . . . . . . . . . . . . . . . 36
Third-Row Seats . . . . . . . . . . . . . . . . . 60