2020 GMC TERRAIN phone

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
398 Customer Information
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation. To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 401.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
OnStar 401
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
402 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 395.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Connected Services 409
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level,
oil life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
412 Index
CheckEngine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . .115
Child Restraints Infants and Young Children . . . . . 72
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 77
Older Children . . . . . . . . . . . . . . . . . . 70
Securing . . . . . . . . . . . . . . . . . . . . 85, 87
Systems . . . . . . . . . . . . . . . . . . . . . . . . 74
Circuit Breakers . . . . . . . . . . . . . . . . 307
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 356
Interior Care . . . . . . . . . . . . . . . . . . 361
Climate Control Systems . . . . . . . 153 Air Conditioning . . . . . . . . . . . . . . 153
Dual Automatic . . . . . . . . . . . . . . . 155
Heating . . . . . . . . . . . . . . . . . . . . . . . 153
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . 103, 107
Cold Weather Operation . . . . . . . . 252
Collision Damage Repair . . . . . . . 392
Compact Spare Tire . . . . . . . . . . . . 348
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 90
Compass . . . . . . . . . . . . . . . . . . . . . . . . 97
Compressor Kit, Tire Sealant . . . 336 Connected Services
Connections . . . . . . . . . . . . . . . . . . 408
Diagnostics . . . . . . . . . . . . . . . . . . . 409
Navigation . . . . . . . . . . . . . . . . . . . . 407
Connections Connected Services . . . . . . . . . . 408
Control
Hill Descent . . . . . . . . . . . . . . . . . . 213
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 209
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . .119
Control of a Vehicle . . . . . . . . . . . . . 165
Convenience Net . . . . . . . . . . . . . . . . 92
Convex Mirrors . . . . . . . . . . . . . . . . . . 29
Coolant Engine Temperature Gauge . . .112
Cooling . . . . . . . . . . . . . . . . . . . . 153, 155
Cooling System . . . . . . . . . . . . . . . . . 290
Courtesy Lamps . . . . . . . . . . . . . . . . 149
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 391
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Covers
Winter . . . . . . . . . . . . . . . . . . . . . . . . 185
Cruise Control . . . . . . . . . . . . . . . . . . 217 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Cruise Control, Adaptive . . . . . . . . 219
Cupholders . . . . . . . . . . . . . . . . . . . . . . 90
Customer Assistance . . . . . . . . . . . 388
Offices . . . . . . . . . . . . . . . . . . . . . . . . 387
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 388
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 394
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 385
Cybersecurity . . . . . . . . . . . . . . . . . . . 397
D
Damage Repair, Collision . . . . . . . 392
Danger, Warning, and Caution . . . . 3
Data Collection Infotainment System . . . . . . . . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . 398
Data Recorders, Event . . . . . . . . . 397
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 146
Defensive Driving . . . . . . . . . . . . . . . 164
Delayed Locking . . . . . . . . . . . . . . . . . 19
Diagnostics Connected Services . . . . . . . . . . 409
Diesel Exhaust Fluid . . . . . . . . . . . . 195

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
Index 419
Service (cont'd)Accessories and
Modifications . . . . . . . . . . . . . . . . 275
Climate Control System . . . . . . . 153
Doing Your Own Work . . . . . . . . 275
Maintenance Records . . . . . . . . 380
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 366
Parts Identification . . . . . . . . . . . . 381
Scheduling Appointments . . . . . 391
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 118
Services Special Application . . . . . . . . . . . 374
Servicing the Airbag . . . . . . . . . . . . . 68
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 187
Out of Park . . . . . . . . . . . . . . . . . . . 188
Side Blind Zone Alert (SBZA) . . . 243
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 148
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 348
Special Application Services . . . . 374
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 382
Speedometer . . . . . . . . . . . . . . . . . . . 110 StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 120
Start Assist, Hill . . . . . . . . . . . . . . . . . 209
Start Vehicle, Remote . . . . . . . . . . . 15
Starter Switch Check . . . . . . . . . . . 299
Starting the Engine . . . . . . . . . . . . . 181
Steering . . . . . . . . . . . . . . . . . . . . . . . . 165 Heated Wheel . . . . . . . . . . . . . . . . . . 95
Wheel Adjustment . . . . . . . . . . . . . . 95
Wheel Controls . . . . . . . . . . . . . . . . . 95
Stop/Start System . . . . . . . . . . . . . . 184
Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . . 91
Center Console . . . . . . . . . . . . . . . . . 91
Convenience Net . . . . . . . . . . . . . . . 92
Glove Box . . . . . . . . . . . . . . . . . . . . . . 90
Roof Rack System . . . . . . . . . . . . . . 93
Sunglasses . . . . . . . . . . . . . . . . . . . . . 90
Storage Compartments . . . . . . . . . . 90
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 342
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 174
Summer Tires . . . . . . . . . . . . . . . . . . 316
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 33
Sunglass Storage . . . . . . . . . . . . . . . . 90
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 237
Infotainment . . . . . . . . . . . . . 152, 398
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 93
Systems
Driver Assistance . . . . . . . . . . . . . 230
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 110
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 304
Text Telephone (TTY) Users . . . . 388
Theft-Deterrent Systems . . . . . . . . . 28Immobilizer . . . . . . . . . . . . . . . . . . . . . 28
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314 All-Season . . . . . . . . . . . . . . . . . . . . 315
Buying New Tires . . . . . . . . . . . . . 330
Chains . . . . . . . . . . . . . . . . . . . . . . . . 334
Changing . . . . . . . . . . . . . . . . . . . . . 343
Compact Spare . . . . . . . . . . . . . . . 348
Designations . . . . . . . . . . . . . . . . . 318
Different Size . . . . . . . . . . . . . . . . . 331
If a Tire Goes Flat . . . . . . . . . . . . 335
Inspection . . . . . . . . . . . . . . . . . . . . 328
Pressure . . . . . . . . . . . . . . . . . . . . . . 321
Pressure Light . . . . . . . . . . . . . . . . 121