GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
476 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 476
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 477
Security . . . . . . . . . . . . . . . . . . . . . . 478
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 478
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
OnStar 477
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
480 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0322. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
488 Index
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 466
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 268
Assistance Systems for Parking and Backing . . . . . . . . . . 257
Auto Stop
Stop/Start System . . . . . . . . . . . . 213
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 43
Door Locks . . . . . . . . . . . . . . . . . . . . . 27
Emergency Braking (AEB) . . . . 270
Headlamp System . . . . . . . . . . . . 168
Transmission . . . . . . . . . . . . . . . . . 221
Transmission Fluid . . . . . . . . . . . 343
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 224
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 363
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 361
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 362
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 174
Load Management . . . . . . . . . . . . 174 Battery (cont'd)
Power Protection . . . . . . . . . . . . . 174
Battery - North America . . . . 358, 419
Blade Replacement, Wiper . . . . . 364
Blind Spot Mirrors . . . . . . . . . . . . . . . 43
Brake Electric Boost . . . . . . . . . . . . . . . . . 232
Parking, Electric . . . . . . . . . . . . . . 233
System Warning Light . . . . . . . . 139
Brake Pad Life System . . . . . . . . . 356
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 355 Antilock . . . . . . . . . . . . . . . . . . . . . . . 232
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 234
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Pad Life System . . . . . . . . . . . . . . 356
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 188 AutomaticEmergency (AEB) . . . . . . . . . . . 270
Braking System Front Pedestrian (FPB) . . . . . . . 272
Break-In, New Vehicle . . . . . . . . . . 208
Bulb Replacement Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 369
Halogen Bulbs . . . . . . . . . . . . . . . . 367
Headlamp Aiming . . . . . . . . . . . . . 366
Headlamps . . . . . . . . . . . . . . . . . . . 367 Bulb Replacement (cont'd)
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 367
License Plate Lamps . . . . . . . . . 369
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 368
Buying New Tires . . . . . . . . . . . . . . . 399
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 120
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 329
California Proposition
65 Warning . . . . . . . . . .329, 358, 419, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 458
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 220
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 29
Winter Driving . . . . . . . . . . . . . . . . 197
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . .115
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
Index 491
Extender, Seat Belt . . . . . . . . . . . . . . 70
Exterior Cargo Lamps . . . . . . . . . . 171
Exterior Lamp Controls . . . . . . . . . 165
Exterior Lamps Off Reminder . . . 167
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . 174
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 353
Filter, Engine Air Cleaner . . . . . . . . . . . 344
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 168
Flashers, Hazard Warning . . . . . . 169
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 405 Changing . . . . . . . . . . . . . . . . . . . . . 407
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Floor Console Storage . . . . . . . . . . 114
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 438
Fluid Automatic Transmission . . . . . . 343
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 357
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . 227
Power Steering . . . . . . . . . . . . . . . 354
Washer . . . . . . . . . . . . . . . . . . . . . . . 354
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 170 Folding Mirrors . . . . . . . . . . . . . . . . . . 42
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 268
Four-Wheel Drive . . . . . . . . . . 227, 361
Four-Wheel-Drive Light . . . . . . . . . 141
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 472
Front Axle . . . . . . . . . . . . . . . . . . . . . . 361
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Front Pedestrian Braking
(FPB) System . . . . . . . . . . . . . . . . . 272
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 54
Heated and Ventilated . . . . . . . . . . 60
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 282
Economy, Driving for Better . . . 186
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 286
Filling the Tank . . . . . . . . . . 283, 285
Foreign Countries . . . . . . . . . . . . 281
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 131
Low Fuel Warning Light . . . . . . . 145
Management, Active . . . . . . . . . . 219
Prohibited Fuels . . . . . . . . . . . . . . 281
Recommended . . . . . . . . . . 280, 281
Top Tier . . . . . . . . . . . . . . . . . . . . . . 280 Full-Size Spare Tire . . . . . . . . . . . . 418
Fuses
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 371
Fuses and Circuit Breakers . . . 370
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 374, 376G
Garage Door Opener . . . . . . . . . . . 161
Programming . . . . . . . . . . . . . . . . . 161
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 365
Gauges
Engine CoolantTemperature . . . . . . . . . . . . . . . . 133
Engine Oil Pressure . . . . . . . . . . 132
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Odometer . . . . . . . . . . . . . . . . . . . . . 131
Speedometer . . . . . . . . . . . . . . . . . 130
Tachometer . . . . . . . . . . . . . . . . . . . 131
Trip Odometer . . . . . . . . . . . . . . . . 131
Voltmeter . . . . . . . . . . . . . . . . . . . . . 134
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 125
General Information Service and Maintenance . . . . . 439
Towing . . . . . . . . . . . . . . . . . . . . . . . . 287
Vehicle Care . . . . . . . . . . . . . . . . . . 328
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
492 Index
Glove Box . . . . . . . . . . . . . . . . . . . . . . 112
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . . . . 465
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 367
Hazard Warning Flashers . . . . . . . 169
Head Restraints . . . . . . . . . . . . . . . . . 53
Head-up Display . . . . . . . . . . . . . . . . 152
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 366
Automatic . . . . . . . . . . . . . . . . . . . . . 168
Bulb Replacement . . . . . . . . . . . . 367
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 168
Flash-to-Pass . . . . . . . . . . . . . . . . . 168
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 367
High-Beam On Light . . . . . . . . . . 146
High/Low Beam Changer . . . . . 167
Lamps On Reminder . . . . . . . . . 146
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 63
Steering Wheel . . . . . . . . . . . . . . . .119
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Heated Mirrors . . . . . . . . . . . . . . . . . . . 43 Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 215
Heating . . . . . . . . . . . . . . . . . . . . 177, 179
High-Beam On Light . . . . . . . . . . . . 146
High-Speed Operation . . . . . . . . . . 389
Hill and Mountain Roads . . . . . . . . 197
Hill Descent Control (HDC) . . . . . 237
Hill Descent Control Light . . . . . . . 141
Hill Start Assist (HSA) . . . . . . . . . . 235
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 65
HVAC . . . . . . . . . . . . . . . . . . . . . . 177, 179
I
Ignition Positions . . . . . . . . . . 208, 210
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 363
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 37
Indicator Pedestrian Ahead . . . . . . . . . . . . 142
Vehicle Ahead . . . . . . . . . . . . . . . . 142
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 86
Information
Publication Ordering . . . . . . . . . . 471
Infotainment . . . . . . . . . . . . . . . . . . . . 176 Infotainment System . . . . . . . . . . . . 475
Instrument Cluster . . . . . . . . . . . . . . 126
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 44
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 419
K
Keyless EntryRemote (RKE) System . . . . . 13, 16
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . .9, 12
L
Labeling, Tire Sidewall . . . . . . . . . . 381
Lamps Daytime Running (DRL) . . . . . . 168
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 172
Exterior Cargo . . . . . . . . . . . . . . . . 171
Exterior Controls . . . . . . . . . . . . . . 165
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 167
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 174
License Plate . . . . . . . . . . . . . . . . . 369
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 137
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
Index 495
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Passenger Sensing System . . . . . 77
Pedestrian Ahead Indicator . . . . . 142
Perchlorate Materials Requirements, California . . . . . . 329
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 156
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . . . . . 326
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 27
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Outlets . . . . . . . . . . . . . . . . . . . . . . . 121
Protection, Battery . . . . . . . . . . . . 174
Retained Accessory (RAP) . . . 216
Seat Adjustment . . . . . . . . . . . . . . . . 55
Steering Fluid . . . . . . . . . . . . . . . . . 354
Windows . . . . . . . . . . . . . . . . . . . . . . . 47
Power Assist Steps . . . . . . . . . . . . . . 34
Pregnancy, Using Seat Belts . . . . 69
Privacy Vehicle Data Recording . . . . . . . 473
Program Courtesy Transportation . . . . . . 468
Prohibited Fuels . . . . . . . . . . . . . . . . 281 Proposition
65 Warning,
California . . . . . . . . . . . .329, 358, 419,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 471
R
Radio Frequency Statement . . . . 472
Reading Lamps . . . . . . . . . . . . . . . . . 173
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 362Locking . . . . . . . . . . . . . . . . . . . . . . . 242
Rear Camera Mirror . . . . . . . . . . . . . 45
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 62 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 63
Rear Storage . . . . . . . . . . . . . . . . . . . 113
Rear Vision Camera (RVC) . . . . . 257
Rear Windows . . . . . . . . . . . . . . . . . . . 49
Rearview Mirrors . . . . . . . . . . . . . . . . 44 Automatic Dimming . . . . . . . . . . . . . 44
Reclining Seatbacks . . . . . . . . . . . . . 56
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . 280, 281
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 452
Records
Maintenance . . . . . . . . . . . . . . . . . . 456 Recreational Vehicle Towing . . . . 424
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 465
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 13, 16
Remote Vehicle Start . . . . . . . . . . . . 25
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 83
Maintenance . . . . . . . . . . . . . . . . . . 454
Replacing Airbag System . . . . . . . . 83
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 104
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 71
Reporting Safety Defects Canadian Government . . . . . . . . 472
General Motors . . . . . . . . . . . . . . . 473
U.S. Government . . . . . . . . . . . . . 472
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 90
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 216
Reverse Tilt Mirrors . . . . . . . . . . . . . . 44
Ride Control Systems Enhanced Traction
System (ETS) . . . . . . . . . . . . . . . 242