2020 GMC SAVANA lock

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Customer Information 325
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner
’s responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Customer Information 329
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Customer Information 331
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
336 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
338 OnStar
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0212. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
342 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 343
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 215
Accessory Power . . . . . . . . . . . . . . . 166
Add-On Electrical Equipment . . . 212
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 336
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 309
Air Cleaner/Filter, Engine . . . . . . . 228
Air Conditioning . . . . . . . . . . . 143, 146
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 148
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 54
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 49
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 48
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 49
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 48
Where Are the Airbags? . . . . . . . . 46
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 54
Light On-Off . . . . . . . . . . . . . . . . . . . . 91
On-Off Light . . . . . . . . . . . . . . . . . . . . 91 Airbags (cont'd)
On-Off Switch . . . . . . . . . . . . . . . . . . 50
Readiness Light . . . . . . . . . . . . . . . . 90
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 53
System Check . . . . . . . . . . . . . . . . . . 43
Alarm
Vehicle Security . . . . . . . . . . . . . . . . 19
Alert Side Blind Zone (SBZA) . . . . . . 187
All-Season Tires . . . . . . . . . . . . . . . . 255
AM-FM Radio . . . . . . . . . . . . . . . . . . . 122
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . 125
Multi-band . . . . . . . . . . . . . . . . . . . . 125
Antilock Brake System (ABS) . . . 175
Warning Light . . . . . . . . . . . . . . . . . . . 95
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 293
Interior . . . . . . . . . . . . . . . . . . . . . . . . 297
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 85
Assistance Program,
Roadside . . . . . . . . . . . . . . . . . . . . . . 324
Audio Theft-Deterrent Feature . . . . . . . .117
Audio Players
CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
344 Index
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . . 14
Headlamp System . . . . . . . . . . . . . 111
Transmission . . . . . . . . . . . . . . . . . 170
Transmission Fluid . . . . . . 224, 227
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 173
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 242
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . 130
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . 125
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 240
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . .115
Load Management . . . . . . . . . . . . .114
Power Protection . . . . . . . . . . . . . .115
Battery - North America . . . . 239, 286
Blade Replacement, Wiper . . . . . 243
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . 136
Brake
System Warning Light . . . . . . . . . . 94
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Brakes (cont'd)
Antilock . . . . . . . . . . . . . . . . . . . . . . . 175
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 176
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Parking . . . . . . . . . . . . . . . . . . . . . . . 176
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 152
Break-In, New Vehicle . . . . . . . . . . 161
Bulb Replacement Center High-MountedStoplamp (CHMSL) . . . . . . . . . 246
Front Turn Signal, Sidemarker, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 244
Halogen Bulbs . . . . . . . . . . . . . . . . 244
Headlamp Aiming . . . . . . . . . . . . . 244
Headlamps . . . . . . . . . . . . . . . . . . . 244
License Plate Lamps . . . . . . . . . 247
Taillamps . . . . . . . . . . . . . . . . . . . . . 245
Buying New Tires . . . . . . . . . . . . . . . 270
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . 81
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 215 California
Proposition
65 Warning . . . . . . . . . .214, 239, 286,
Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . 183
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 317
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 169
Winter Driving . . . . . . . . . . . . . . . . 155
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 77
Cargo Door Relocking . . . . . . . . . . . 14
Caution, Danger, and Warning . . . . 2
CD Player . . . . . . . . . . . . . . . . . . . . . . 125
Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . 246
Chains, Tire . . . . . . . . . . . . . . . . . . . . 274
Charging System Light . . . . . . . . . . 92
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 92
Ignition Transmission Lock . . . 242
Child Restraints Infants and Young Children . . . . . 57