2020 GMC CANYON PAIR PHONE

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
Driving and Operating 143
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts035.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
Customer Information 329
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 329
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 331
Customer Assistance for Text Telephone (TTY) Users . . . . . 332
Online Owner Center . . . . . . . . . 332
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 332
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 333
Scheduling Service Appointments . . . . . . . . . . . . . . . 334
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 335
Collision Damage Repair . . . . . 336
Publication Ordering Information . . . . . . . . . . . . . . . . . . 338
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 339
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 339
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 339
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 340
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 340
Cybersecurity . . . . . . . . . . . . . . . . . 341
Event Data Recorders . . . . . . . . 341
OnStar . . . . . . . . . . . . . . . . . . . . . . . 342
Infotainment System . . . . . . . . . . 342
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
330 Customer Information
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the BBB National Programs, Inc.
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
332 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
allows access to videos, articles,
and vehicle health specific to your
GMC as well as your OnStar
Account information all in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 325.
H:Compare and shop for GMC
and OnStar plans and Services.
View GM Card and SiriusXM
information (if equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
mygmccanada.ca
Visit the GMC Owner Centre at
mygmccanada.ca (English) or
my.gmccanada.ca (French) to
access similar benefits to the
U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
Customer Information 337
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
333.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number .
Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 048.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
346 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 339.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Canyon/Canyon Denali Owner Manual (GMNA-Localizing-U.S./Canada-
13566643) - 2020 - CRC - 10/4/19
354 Index
Climate Control Systems . . . . . . . 134Air Conditioning . . . . . . . . . . . . . . 134
Automatic . . . . . . . . . . . . . . . . . . . . . 136
Heating . . . . . . . . . . . . . . . . . . . . . . . 134
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . 98, 100
Collision Damage Repair . . . . . . . 336
Compact Spare Tire . . . . . . . . . . . . 289
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 88
Compass . . . . . . . . . . . . . . . . . . . . . . . . 93
Connected Services
Connections . . . . . . . . . . . . . . . . . . 350
Diagnostics . . . . . . . . . . . . . . . . . . . 351
Navigation . . . . . . . . . . . . . . . . . . . . 349
Connections
Connected Services . . . . . . . . . . 350
Control Hill Descent . . . . . . . . . . . . . . . . . . 184
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 183
Control Light Hill Descent . . . . . . . . . . . . . . . . . . .110
Control of a Vehicle . . . . . . . . . . . . . 144
Convex Mirrors . . . . . . . . . . . . . . . . . . 21
Coolant Engine Temperature Gauge . . 104
Cooling . . . . . . . . . . . . . . . . . . . . 134, 136 Cooling System . . . . . . . . . . . . . . . . . 233
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 335
Cruise Control . . . . . . . . . . . . . . . . . . 186 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Cupholders . . . . . . . . . . . . . . . . . . . . . . 88
Customer Assistance . . . . . . . . . . . 332 Offices . . . . . . . . . . . . . . . . . . . . . . . . 331
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 332
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 338
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 329
Cybersecurity . . . . . . . . . . . . . . . . . . . 341
D
Damage Repair, Collision . . . . . . . 336
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 342
OnStar . . . . . . . . . . . . . . . . . . . . . . . 342
Data Recorders, Event . . . . . . . . . 341
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 143
Delayed Locking . . . . . . . . . . . . . . . . . 17 Diagnostics
Connected Services . . . . . . . . . . 351
Differential, Limited-Slip . . . . . . . . 185
Distracted Driving . . . . . . . . . . . . . . . 142
Dome Lamps . . . . . . . . . . . . . . . . . . . 130
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .114
Delayed Locking . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power Locks . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 328
Driver Assistance Systems . . . . . 188
Driver Information
Center (DIC) . . . . . . . . . . . . . 115, 117
Driving Better Fuel Economy . . . . . . . . . 142
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 199
Defensive . . . . . . . . . . . . . . . . . . . . . 143
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 143
Hill and Mountain Roads . . . . . . 151
If the Vehicle is Stuck . . . . . . . . . 153
Loss of Control . . . . . . . . . . . . . . . 145
Off-Road . . . . . . . . . . . . . . . . . . . . . 146
Off-Road Recovery . . . . . . . . . . . 145
Vehicle Load Limits . . . . . . . . . . . 154
Wet Roads . . . . . . . . . . . . . . . . . . . 150
Winter . . . . . . . . . . . . . . . . . . . . . . . . 152