GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
Customer Information 375
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws .
Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required. Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner ’s responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
384 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 384
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 385
Security . . . . . . . . . . . . . . . . . . . . . . 386
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 386
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Qtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
OnStar 385
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions. .
Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
388 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0258. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
394 Index
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 374
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 231
Assistance Systems for Parking and Backing . . . . . . . . . . 227
Auto Stop
Stop/Start System . . . . . . . . . . . . 193
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 33
Door Locks . . . . . . . . . . . . . . . . . . . . . 19
Emergency Braking (AEB) . . . . 234
Headlamp System . . . . . . . . . . . . 158
Transmission . . . . . . . . . . . . . . . . . 201
Transmission Fluid . . . . . . . . . . . 272
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 205
B
BatteryExterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 163
Load Management . . . . . . . . . . . . 162
Power Protection . . . . . . . . . . . . . 162
Battery - North America . . . . 283, 335
Blade Replacement, Wiper . . . . . 285 Brake
Electric Boost . . . . . . . . . . . . . . . . . 206
Parking, Electric . . . . . . . . . . . . . . 207
System Warning Light . . . . . . . . 129
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Antilock . . . . . . . . . . . . . . . . . . . . . . . 206
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 208
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 176 AutomaticEmergency (AEB) . . . . . . . . . . . 234
Braking System Front Pedestrian (FPB) . . . . . . . 236
Break-In, New Vehicle . . . . . . . . . . 190
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 288
Headlamp Aiming . . . . . . . . . . . . . 288
Headlamps . . . . . . . . . . . . . . . . . . . 288
Buying New Tires . . . . . . . . . . . . . . . 314
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 110
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 261 California
Proposition
65 Warning . . . . . . . . . .260, 283, 335,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 366
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 200
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 21
Winter Driving . . . . . . . . . . . . . . . . 184
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . 100
Management System . . . . . . . . . 101
Tie-Downs . . . . . . . . . . . . . . . . . . . . 100
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . . 99
Chains, Tire . . . . . . . . . . . . . . . . . . . . 318
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . .112
Charging System Light . . . . . . . . . 127
Check
Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 127
Child Restraints
Infants and Young Children . . . . . 79
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 85
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
396 Index
Driver InformationCenter (DIC) . . . . . . . . . . . . . 137, 139
Driver Mode Control . . . . . . . . . . . . 212
Driving Assistance Systems . . . . . . . . . . 231
Better Fuel Economy . . . . . . . . . 174
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 246
Defensive . . . . . . . . . . . . . . . . . . . . . 175
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 175
Hill and Mountain Roads . . . . . . 183
If the Vehicle is Stuck . . . . . . . . . 185
Loss of Control . . . . . . . . . . . . . . . 177
Off-Road . . . . . . . . . . . . . . . . . . . . . 178
Off-Road Recovery . . . . . . . . . . . 177
Vehicle Load Limits . . . . . . . . . . . 186
Wet Roads . . . . . . . . . . . . . . . . . . . 182
Winter . . . . . . . . . . . . . . . . . . . . . . . . 184
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 165
E
Electric Brake Boost . . . . . . . . . . . . 206
Electric Parking Brake . . . . . . . . . . 207
Electric Parking Brake Light . . . . 130
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 258 Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 290
Fuses and Circuit Breakers . . . 289
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 293
Overload . . . . . . . . . . . . . . . . . . . . . 289
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 295
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 385
Engine Air Cleaner/Filter . . . . . . . . . . . . . 273
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 127
Compartment Overview . . . . . . . 264
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 123
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . 275
Drive Belt Routing . . . . . . . . . . . . 369
Exhaust . . . . . . . . . . . . . . . . . . . . . . 200
Heater . . . . . . . . . . . . . . . . . . . . . . . . 194
Oil Life System . . . . . . . . . . . . . . . 271
Oil Pressure Light . . . . . . . . . . . . 134
Overheating . . . . . . . . . . . . . . . . . . 279
Power Messages . . . . . . . . . . . . . 146 Engine (cont'd)
Running While Parked . . . . . . . . 201
Starting . . . . . . . . . . . . . . . . . . . . . . . 192
Engine Air Filter Life System . . . . 273
Engine Oil Temperature Gauge . . . . . . . . . . 123
Entry Lighting . . . . . . . . . . . . . . . . . . . 161
Equipment, Towing . . . . . . . . . . . . . 253
Event Data Recorders . . . . . . . . . . 382
Exit Lighting . . . . . . . . . . . . . . . . . . . . 161
Extended Parking . . . . . . . . . . . . . . . 200
Extender, Seat Belt . . . . . . . . . . . . . . 63
Exterior Lamp Controls . . . . . . . . . 155
Exterior Lamps Off Reminder . . . 157
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 163
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 273
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 157
Flashers, Hazard Warning . . . . . . 159
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 319 Changing . . . . . . . . . . . . . . . . . . . . . 328
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 350
Fluid Automatic Transmission . . . . . . 272
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 282
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
398 Index
HeaterEngine . . . . . . . . . . . . . . . . . . . . . . . . 194
Heating . . . . . . . . . . . . . . . . . . . . 165, 169
High-Beam On Light . . . . . . . . . . . . 135
High-Speed Operation . . . . . . . . . . 306
Hill and Mountain Roads . . . . . . . . 183
Hill Descent Control (HDC) . . . . . 211
Hill Descent Control Light . . . . . . . 131
Hill Start Assist (HSA) . . . . . . . . . . 209
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 57
HVAC . . . . . . . . . . . . . . . . . . . . . . 165, 169
I
Ignition Positions . . . . . . . . . . . . . . . 190
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 30
Indicator Pedestrian Ahead . . . . . . . . . . . . 132
Vehicle Ahead . . . . . . . . . . . . . . . . 132
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 79
Information Publication Ordering . . . . . . . . . . 379
Infotainment . . . . . . . . . . . . . . . . . . . . 164
Infotainment System . . . . . . . . . . . . 383
Instrument Cluster . . . . . . . . . 115, 119 Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 33
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 335
K
Keyless Entry
Remote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 300
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 160
Daytime Running (DRL) . . . . . . 157
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 160
Exterior Controls . . . . . . . . . . . . . . 155
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 157
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 163
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 127
On Reminder . . . . . . . . . . . . . . . . . 136
Reading . . . . . . . . . . . . . . . . . . . . . . 161 Lane Change Alert (LCA) . . . . . . . 238
Lane Keep Assist (LKA) . . . . . . . . 240
Lane Keep Assist Light . . . . . . . . . 131
Lap-Shoulder Belt . . . . . . . . . . . . . . . 59
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 92
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 85
LED Lighting . . . . . . . . . . . . . . . . . . . . 288
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 161
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Illumination Control . . . . . . . . . . . 160
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Lights Airbag Readiness . . . . . . . . . . . . . 126
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 130
Brake System Warning . . . . . . . 129
Charging System . . . . . . . . . . . . . 127
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 127
Cruise Control . . . . . . . . . . . . . . . . 136
Door Ajar . . . . . . . . . . . . . . . . . . . . . 136
Electric Parking Brake . . . . . . . . 130
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
400 Index
Oil (cont'd)Engine Oil Life System . . . . . . . 271
Pressure Light . . . . . . . . . . . . . . . . 134
Older Children, Restraints . . . . . . . 77
Online Owner Center . . . . . . . . . . . 373
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 383
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 386
OnStar Emergency . . . . . . . . . . . . . 385
OnStar Overview . . . . . . . . . . . . . . . 384
OnStar Security . . . . . . . . . . . . . . . . 386
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 159
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . .110
Overheating, Engine . . . . . . . . . . . . 279
Overview
Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 198
Park Assist . . . . . . . . . . . . . . . . . . . . . 227
Parking Brake and P (Park)Mechanism Check . . . . . . . . . . 285
Extended . . . . . . . . . . . . . . . . . . . . . 200
Over Things That Burn . . . . . . . 199 Parking or Backing
Assistance Systems . . . . . . . . . . 227
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 126
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Passenger Sensing System . . . . . 71
Pedestrian Ahead Indicator . . . . . 132
Perchlorate Materials
Requirements, California . . . . . . 261
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 146
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 19
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Outlets . . . . . . . . . . . . . . . . . . . . . . . .110
Protection, Battery . . . . . . . . . . . . 162
Retained Accessory (RAP) . . . 196
Seat Adjustment . . . . . . . . . . . . . . . . 44
Windows . . . . . . . . . . . . . . . . . . . . . . . 36
Pregnancy, Using Seat Belts . . . . 62
Privacy
Vehicle Data Recording . . . . . . . 381
Program Courtesy Transportation . . . . . . 376
Prohibited Fuels . . . . . . . . . . . . . . . . 243 Proposition
65 Warning,
California . . . . . . . . . . . .260, 283, 335,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 379
R
Radio Frequency Statement . . . . 380
Reading Lamps . . . . . . . . . . . . . . . . . 161
Rear Camera Mirror . . . . . . . . . . . . . 34
Rear Climate Control System . . . 169
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 51Heated . . . . . . . . . . . . . . . . . . . . . . . . . 54
Rear Storage . . . . . . . . . . . . . . . . . . . . 99
Rear Vision Camera (RVC) . . . . . 227
Rear Window Washer/Wiper . . . . 109
Rearview Mirrors . . . . . . . . . . . . . . . . 33 Automatic Dimming . . . . . . . . . . . . . 33
Reclining Seatbacks . . . . . . . . . . . . . 45
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 362
Records Maintenance . . . . . . . . . . . . . . . . . . 364
Recreational Vehicle Towing . . . . 339