GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
Customer Information 381
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0812 or
01-800-466-0801.
In other Central America and
Caribbean Countries, call
52-55-5-901-23-69.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
382 Customer Information
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connect
your vehicle to any unknown oruntrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating; .
Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
OnStar 387
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 380.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
Index 393
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 261
Accessory Power . . . . . . . . . . . . . . . 196
Active Fuel Management . . . . . . . 199
Adaptive Cruise Control . . . . . . . . 216
Add-On Electrical Equipment . . . 258
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 386
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 359
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 45
Air Cleaner/Filter, Engine . . . . . . . 273
Air Conditioning . . . . . . . . . . . 165, 169
Air Filter
Life System . . . . . . . . . . . . . . . . . . . 273
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 172
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 171
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 77
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 69
Passenger Sensing System . . . . 71
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 69 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 70
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 68
Where Are the Airbags? . . . . . . . . 66
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 76
Passenger Status Indicator . . . 126
Readiness Light . . . . . . . . . . . . . . 126
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 75
System Check . . . . . . . . . . . . . . . . . . 64
Alarm Vehicle Security . . . . . . . . . . . . . . . . 29
Alert Lane Change . . . . . . . . . . . . . . . . . 238
Side Blind Zone (SBZA) . . . . . . 238
All-Season Tires . . . . . . . . . . . . . . . . 298
All-Wheel Drive . . . . . . . . . . . . 206, 284
Antilock Brake System (ABS) . . . 206 Warning Light . . . . . . . . . . . . . . . . . 130
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 342
Interior . . . . . . . . . . . . . . . . . . . . . . . . 346
Armrest Storage . . . . . . . . . . . . . . . . . 99