GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
374 Customer Information
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
Customer Information 377
Additional fees such as fuel, rental
vehicle insurance, taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair are also
your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the properequipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
386 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
OnStar 387
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 380.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
OnStar 389
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
To obtain the source code under
GPL, LGPL, MPL, and other open
source licenses, that is contained in
this product, please visit http://
opensource.lge.com. In addition to
the source code, all referred license
terms, warranty disclaimers, and
copyright notices are available for
download. This offer is valid for a period of three years after our last
shipment of this product. This offer
is valid to anyone in receipt of this
information.
*Provided through LG Electronics
Inc., who is solely responsible for
provisions of related OSS
compliance.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13687875) - 2020 - CRC - 10/28/19
392 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
Index 397
Fluid (cont'd)Washer . . . . . . . . . . . . . . . . . . . . . . . 281
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 159
Folding Mirrors . . . . . . . . . . . . . . . . . . 32
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 231
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 380
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 236
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 43
Heated and Ventilated . . . . . . . . . . 49
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 243
Economy, Driving for Better . . . 174
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 245
Filling the Tank . . . . . . . . . . . . . . . 243
Foreign Countries . . . . . . . . . . . . 243
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 122
Low Fuel Warning Light . . . . . . . 135
Management, Active . . . . . . . . . . 199
Prohibited Fuels . . . . . . . . . . . . . . 243
Recommended . . . . . . . . . . . . . . . 242
Top Tier . . . . . . . . . . . . . . . . . . . . . . 242 Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 290
Fuses and Circuit Breakers . . . 289
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 293
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 295
G
Garage Door Opener . . . . . . . . . . . 151Programming . . . . . . . . . . . . . . . . . 151
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 286
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 123
Engine Oil Temperature . . . . . . . 123
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Odometer . . . . . . . . . . . . . . . . . . . . . 121
Speedometer . . . . . . . . . . . . . . . . . 121
Tachometer . . . . . . . . . . . . . . . . . . . 121
Trip Odometer . . . . . . . . . . . . . . . . 121
Voltmeter . . . . . . . . . . . . . . . . . . . . . 124
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . .114
Gear Shifting Light . . . . . . . . . . . . . . 131
General Information
Service and Maintenance . . . . . 351 General Information (cont'd)
Towing . . . . . . . . . . . . . . . . . . . . . . . . 246
Vehicle Care . . . . . . . . . . . . . . . . . . 260
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 98
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 373
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 288
Hazard Warning Flashers . . . . . . . 159
Head Restraints . . . . . . . . . . . . . . . . . 42
Head-up Display . . . . . . . . . . . . . . . . 142
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 288
Automatic . . . . . . . . . . . . . . . . . . . . . 158
Bulb Replacement . . . . . . . . . . . . 288
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 157
Flash-to-Pass . . . . . . . . . . . . . . . . . 157
High-Beam On Light . . . . . . . . . . 135
High/Low Beam Changer . . . . . 157
Lamps On Reminder . . . . . . . . . 136
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 54
Steering Wheel . . . . . . . . . . . . . . . 107
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Heated Mirrors . . . . . . . . . . . . . . . . . . . 33
GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13687875) - 2020 - CRC - 10/28/19
398 Index
HeaterEngine . . . . . . . . . . . . . . . . . . . . . . . . 194
Heating . . . . . . . . . . . . . . . . . . . . 165, 169
High-Beam On Light . . . . . . . . . . . . 135
High-Speed Operation . . . . . . . . . . 306
Hill and Mountain Roads . . . . . . . . 183
Hill Descent Control (HDC) . . . . . 211
Hill Descent Control Light . . . . . . . 131
Hill Start Assist (HSA) . . . . . . . . . . 209
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 57
HVAC . . . . . . . . . . . . . . . . . . . . . . 165, 169
I
Ignition Positions . . . . . . . . . . . . . . . 190
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 30
Indicator Pedestrian Ahead . . . . . . . . . . . . 132
Vehicle Ahead . . . . . . . . . . . . . . . . 132
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 79
Information Publication Ordering . . . . . . . . . . 379
Infotainment . . . . . . . . . . . . . . . . . . . . 164
Infotainment System . . . . . . . . . . . . 383
Instrument Cluster . . . . . . . . . 115, 119 Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 33
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 335
K
Keyless Entry
Remote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 300
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 160
Daytime Running (DRL) . . . . . . 157
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 160
Exterior Controls . . . . . . . . . . . . . . 155
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 157
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 163
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 127
On Reminder . . . . . . . . . . . . . . . . . 136
Reading . . . . . . . . . . . . . . . . . . . . . . 161 Lane Change Alert (LCA) . . . . . . . 238
Lane Keep Assist (LKA) . . . . . . . . 240
Lane Keep Assist Light . . . . . . . . . 131
Lap-Shoulder Belt . . . . . . . . . . . . . . . 59
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 92
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 85
LED Lighting . . . . . . . . . . . . . . . . . . . . 288
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 161
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Illumination Control . . . . . . . . . . . 160
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Lights Airbag Readiness . . . . . . . . . . . . . 126
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 130
Brake System Warning . . . . . . . 129
Charging System . . . . . . . . . . . . . 127
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 127
Cruise Control . . . . . . . . . . . . . . . . 136
Door Ajar . . . . . . . . . . . . . . . . . . . . . 136
Electric Parking Brake . . . . . . . . 130