GENESIS SERVICE VALET PROGRAM TERMS AND CONDITIONS
Program Coverage Summary
The Genesis Service Valet Program is included for the first 3 years
or 36,000 miles, whichever comes first, of ownership.
Complimentary
Services
Service
Valet
Complimentary
Loaner VehicleMaintenanceWear
Items
Original Owner or
LesseeYe sYe sYe sYe s
Subsequent
Owner or Lessee
Warranty
Only
Warranty
OnlyNoNo
See below for program terms and conditions.
Service Valet is available while your vehicle is receiving complimentary maintenance, wear items, or warranty repairs by an authorized Genesis retailer. Simply contact your authorized Genesis retailer’s Service Experience Manager or contact the Customer Care Center at 844-340-9741 to make your appointment. The retailer will work with you to arrange your pickup and delivery time and location.
• Valet appointments must be made at least 2 business days in advance.
• Valet area of coverage is valid only within an estimated 1 hour drive time distance (based on traffic, weather, and road conditions) from the participating retailer location to the pickup/delivery location.
• Valet pickup and delivery must occur during normal business hours.
After-hours pickup and delivery are at the discretion of your participating retailer.
• You must notify your Genesis Service Experience Manager 1 business day in\
advance if location or time of valet services changes. If a change or cancellation is not made at least 1 business day in advance, you may be charged a fee, or Service Valet may be cancelled.
• You will be charged a fee if you elect to extend the use of the courtesy replacement vehicle or delay the delivery of your vehicle.
• Prior to or at the time of your vehicle pickup, you will need to provide your valet with the following information if a courtesy replacement vehicle is needed:
• Insurance company name, policy number, and expiration date
• Driver’s license number, state, expiration, and date of birth.
• Credit card number and expiration date (standard requirement for rental car use)
• The above information for any additional drivers
Genesis brand vehicle owner must provide the valet with the Genesis brand vehicle that is currently registered in compliance with local and state laws. Road tolls incurred during the Service Valet may be charged to the vehicle owner.
SERVICE VALET
We come to you and provide you with alternative transportation. While your vehicle is being serviced under this program, qualified drivers will be provided a courtesy replacement Genesis brand vehicle at no additional cost. You must be at least 25 years of age (in most states) with a valid driver’s license to drive a loaner vehicle. Please provide your Service Advocate with the following information:
• Insurance company name, policy number, and expiration date
• Driver’s license number, state, expiration and birth date
• Credit card number and expiration date (standard requirement for rental car use)
• The above information for any additional drivers
Vehicle Eligibility
For original retail owners of Genesis vehicles, all factory-recommended scheduled maintenance and normal wear parts replacement are covered for the first 3 years or 36,000 miles, whichever comes first. The Service Valet Program is applicable to all 2017 – 2020 model year Genesis brand vehicle United States specificat\
ion vehicles purchased in the United States from authorized Genesis retailers. The program is not in effect outside of the United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.) and is subsequently titled salvaged, flooded, or reconstructed, it is no longer eligible for the benefits of the Genesis G90 complimentary maintenance Program.
Guidelines for Scheduling Maintenance
The Service Valet Program covers factory-recommended scheduled maintenance for the first 3 years or 36,000 miles, whichever comes first. Covered maintenance costs include all labor and parts necessary to complete the factory recommended service. Having your vehicle serviced at the specified time/mile interva\
ls is critical in maintaining long-term durability. Failure to have your vehicle serviced at the specified interval may invalidate the warranty under certain circumstances.
If for any reason a service is missed, the authorized Genesis retailer will perform the next or missed major service.
Some owners may wish to have their oil changed more frequently. The customer must pay for any additional services performed on the vehicle. Service p\
rocedures not specifically referenced in the Genesis Customer Care Quick Reference Guide must be preauthorized by a Genesis District Parts and Service Manager.
COMPLIMENTARY LOANER VEHICLE
COMPLIMENTARY MAINTENANCE AND WEAR COVERAGE
