Genesis Connected Services User’s Manual I 4
3 I Genesis Connected Services User’s Manual
Three Genesis Connected Services Packages
Genesis Connected Services come in three packages:
Connected Care
Remote
• Remote Service:
– Remote Door Lock/
Unlock
– Remote Horn/Lights
– Remote Start with
Climate Control
*
– Car Finder**
– Parking Meter Reminder**
• Vehicle Safeguard:
– Stolen Vehicle
Recovery
– Stolen Vehicle
Slowdown
– Vehicle
Immobilization
– Alarm Notification
– Panic Notification • Vehicle Safeguard Alerts:
–
Valet Alert
– Geo-Fence
– Speed Alert
– Curfew Alert
• Safety:
–
Automatic Collison Notification and Assistance
– Enhanced Roadside Assistance
– SOS Emergency Assistance
• Car Care:
– Driving Information
– On-Demand Diagnostics
– Automatic Diagnostics Trouble Code Notification
– Monthly Vehicle Health Report
Guidance***
• Destination Search & Download
• Destination Send-to-Car
Purchasing Packages
Owners can subscribe to Genesis Connected Services packages in the
following groupings after applicable complimentary or trial periods:
• Connected Care
• Connected Care + Remote + Guidance
• Connected Care + Remote
• Connected Care + Guidance
Enrollment begins with creating an account on MyGenesisUSA.com,
the Genesis owner website that you can use to access your
Genesis Connected Services preferences as well as a number of
other ownership tools.
You can do this at your Genesis retailer or at home.
If you have not done so already, go to MyGenesisUSA.com
and select “register”.
On the REGISTRATION screen, you will provide basic information about
you and your vehicle that will be automatically populated into your
Genesis Connected Services Enrollment and Preferences screens. Please
note that you will need your Vehicle Identification Number (VIN) to
complete this step.
After the enrollment process, you can learn about all the
Genesis Connected Services features and the associated packages—
at MyGenesisUSA.com, and try them during your
free trial periods. In order to set up feature preferences, log on to your
Genesis Conneted Services account on MyGenesisUSA.com.
Cancelling Packages
When selling or trading in your vehicle, you are entitled to a refund of any
unused portion of your subscription. Please call Genesis Customer Care
844-340-9741 to cancel your subscription.
ENROLLING IN GENESIS CONNECTED SERVICES
* Not available on all models. ** Available via Mobile App only.
***Only available on models equipped with factory install navigation system.
*Only available on models equipped with factory-install navigation system.
–
Maintenance Alert
– Service Link
GENESIS
Genesis Connected Services User’s Manual I 8
7 I Genesis Connected Services User’s Manual
GENESIS CONNECTED SERVICES
FEATURES OVERVIEW
Preferences Access to Feature
Website Mobile App In-Vehicle
Display Mirror Button
CONNECTED CARE
Auto Diagnostic Trouble Code
Notification X
3
Automatic Collision Notification
(ACN)X
X1
Driving Information X
Enhanced Roadside Assistance X1
Maintenance Reminder6XX
Monthly Vehicle Health Report X
On-Demand Diagnostics X
Service Link X
3X1
SOS Emergency AssistanceXXX1
REMOTE
Alarm Notification X
Vehicle Safeguard Alerts
6
Curfew Alert X
Geo-Fence X
Speed Alert X
Valet Alert X
Car Finder
Parking Meter Reminder X
Remote Door Unlock / Lock X
Remote Horn & Lights X
Remote Start with Climate
Control
4X
Stolen Vehicle Recovery X5
Stolen Vehicle Slowdown X5
Vehicle Immobilization X5
GUIDANCE6
Destination Search & Download XX
Destination Send-to-Car X
1) Live Agent Assistance
2) Within 1 mile radius
3) Option to schedule service is provided following an Auto DTC occurrence
4) Remote Start is only available for Push Button Start-equipped vehicles with an
AutomaticTransmission or Dual Clutch Transmission (DCT). Remote Climate
Control requires Fully Automatic Temperature Control.
Features and Packages are subject to change.
Access to Feature
Notifications and Messages
WebsiteMobile App Text Messaging EmailNotification History
X XX
X X X
X X
X XX X
X X X
X X
X X X
X X X
X X X
X X X
X X X
X X X
X
2
X X
X X XX X
X X XX X
X X XX X
X X
5) Access to all Genesis Connected Services services will remain unavailable while the vehicle is in Stolen Vehicle Recovery mode
6) Only available on models equipped with factory-install navigation system
GENESIS
