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Interior Air Quality
What Is the Cabin Air Filter
.......................127
Locating the Cabin Air Filter .....................
127
Replacing the Cabin Air Filter ..................
127
Seats
Sitting in the Correct Position .................
128
Head Restraints ............................................
128
Manual Seats - Vehicles With: 2-Way Manual Seat ..............................................
129
Manual Seats - Vehicles With: 4-Way Manual Seat ..............................................
130
Power Seats ...................................................
133
Rear Seats ......................................................
134
Heated Seats .................................................
137
Auxiliary Power Points
Auxiliary Power Points ...............................
138
Cigar Lighter ..................................................
140
Storage Compartments
Overhead Console ........................................
141
Bottle Holders ................................................
141
Overhead Storage ........................................
141
Rear Overhead Storage ..............................
141
Starting and Stopping the Engine
General Information ...................................
143
Ignition Switch ..............................................
143
Starting a Gasoline Engine .......................
143
Starting a Diesel Engine ............................
145
Switching Off the Engine ..........................
147
Engine Block Heater ....................................
147
Auto-Start-Stop - 3.5L Ecoboost™, 2.0L EcoBlue
What Is Auto-Start-Stop ..........................
149
Auto-Start-Stop Precautions .................
149Switching Auto-Start-Stop On and Off
........................................................................\
.
149
Stopping the Engine ...................................
149
Restarting the Engine ................................
149
Auto-Start-Stop Indicators .....................
150
Auto-Start-Stop – Troubleshooting ........................................................................\
.
150
Fuel and Refueling
Safety Precautions ......................................
152
Fuel Quality - Diesel ....................................
152
Fuel Quality - E85 ........................................
155
Fuel Quality - Gasoline ..............................
156
Fuel Filler Funnel Location .......................
157
Running Out of Fuel ....................................
157
Refueling .........................................................
158
Engine Emission Control
Emission Law ................................................
162
Catalytic Converter - 3.5L Duratec/3.5L Ecoboost™ ................................................
163
Selective Catalytic Reductant System - 2.0L EcoBlue .............................................
164
Diesel Particulate Filter ..............................
167
Transmission
Automatic Transmission ...........................
173
Tow/Haul ........................................................
175
All-Wheel Drive
Using All-Wheel Drive .................................
177
Brakes
General Information ...................................
182
Hints on Driving With Anti-Lock Brakes ........................................................................\
.
182
Hill Start Assist .............................................
182
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Table of Contents

Emergency Exit
............................................258
Fuel Shutoff ..................................................
258
Jump Starting the Vehicle - 2.0L EcoBlue ........................................................................\
259
Jump Starting the Vehicle - 3.5L Duratec/3.5L Ecoboost™ ....................
261
Post-Crash Alert System .........................
264
Transporting the Vehicle .........................
264
Towing Points ..............................................
265
Customer Assistance
Ford Credit ....................................................
266
Getting the Services You Need .............
266
In California (U.S. Only) ............................
267
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................
268
Utilizing the Mediation/Arbitration Program (Canada Only) ......................
269
Getting Assistance Outside the U.S. and Canada .......................................................
269
Ordering Additional Owner's Literature ........................................................................\
..
271
Reporting Safety Defects (U.S. Only) ........................................................................\
..
271
Reporting Safety Defects (Canada Only) ........................................................................\
.
272
Fuses
Fuse Box Locations ....................................
273
Fuse Specification Chart ..........................
274
Changing a Fuse .........................................
286
Maintenance
General Information ..................................
288
Opening and Closing the Hood .............
288
Under Hood Overview - 2.0L EcoBlue .......................................................................
290
Under Hood Overview - 3.5L Duratec ........................................................................\
.
291
Under Hood Overview - 3.5L Ecoboost™ ........................................................................\
292
Engine Oil Dipstick - 2.0L EcoBlue .......
293Engine Oil Dipstick - 3.5L Duratec
........
293
Engine Oil Dipstick - 3.5L Ecoboost™ ........................................................................\
293
Engine Oil Check .........................................
293
Changing the Engine Oil and Oil Filter ........................................................................\
294
Oil Change Indicator Reset - Diesel ......
295
Oil Change Indicator Reset - Gasoline ........................................................................\
296
Changing the Engine Air Filter ...............
296
Draining the Fuel Filter Water Trap - Diesel ...........................................................
297
Engine Cooling Fan - Diesel ....................
298
Engine Cooling Fan - Gasoline ..............
298
Engine Coolant Check ..............................
298
Automatic Transmission Fluid Check ........................................................................\
302
Brake Fluid Check .......................................
302
Changing the 12V Battery ........................
303
Adjusting the Headlamps .......................
305
Fuel Filter Service Indicator Check - Diesel ..........................................................
306
Washer Fluid Check ...................................
307
Fuel Filter - Gasoline ..................................
307
Checking the Wiper Blades .....................
307
Changing the Front Wiper Blades ........
307
Removing a Headlamp .............................
307
Changing a Bulb .........................................
308
Drive Belt Routing - 2.0L EcoBlue ..........
313
Drive Belt Routing - 3.5L Duratec/3.5L Ecoboost™, Vehicles With: Dual
Generators .................................................
314
Drive Belt Routing - 3.5L Duratec/3.5L Ecoboost™, Vehicles With: Single
Generator ...................................................
314
Vehicle Care
Cleaning Products .......................................
315
Cleaning the Exterior ..................................
316
Waxing ..............................................................
317
Cleaning the Engine ....................................
317
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Cleaning the Windows and Wiper Blades
........................................................................\
.318
Cleaning the Interior ...................................
318
Cleaning the Instrument Panel and Instrument Cluster Lens ......................
320
Repairing Minor Paint Damage ...............
321
Cleaning the Wheels ...................................
321
Vehicle Storage .............................................
321
Body Styling Kits .........................................
323
Wheels and Tires
General Information ..................................
324
Tire Care .........................................................
325
Using Winter Tires ......................................
342
Using Snow Chains ....................................
343
Tire Pressure Monitoring System .........
344
Changing a Road Wheel ..........................
349
Lug Nuts ........................................................
360
Capacities and Specifications
Engine Specifications - 2.0L EcoBlue ........................................................................\
362
Engine Specifications - 3.5L Duratec ........................................................................\
363
Engine Specifications - 3.5L Ecoboost™ ........................................................................\
364
Motorcraft Parts - 2.0L EcoBlue ...........
365
Motorcraft Parts - 3.5L Duratec ............
366
Motorcraft Parts - 3.5L Ecoboost™ .....
367
Vehicle Identification Number ..............
368
Transmission Code Designation ...........
369
Capacities and Specifications - 2.0L EcoBlue ......................................................
370
Capacities and Specifications - 3.5L Duratec .......................................................
374
Capacities and Specifications - 3.5L Ecoboost™ ..............................................
380
Bulb Specification Chart .........................
386Connected Vehicle
Connected Vehicle Requirements
.......
388
Connected Vehicle Limitations .............
388
Connecting the Vehicle to a Mobile Network .....................................................
388
Connecting the Vehicle to a Wi-Fi Network .....................................................
388
Connected Vehicle – Troubleshooting - Vehicles With: Modem .........................
389
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3 .........................
390
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot .........................
392
Changing the Wi-Fi Hotspot Name or Password ...................................................
392
Audio System
General Information ..................................
393
Audio Unit - Vehicles Without: SYNC ........................................................................\
393
Audio Unit - Vehicles With: SYNC 3 .....
395
AM/FM Radio - Vehicles Without: SYNC .......................................................................
396
Audio Unit Clock and Date Displays - Vehicles Without: SYNC .......................
397
Connecting a Bluetooth® Device - Vehicles Without: SYNC .......................
397
Streaming Bluetooth Audio - Vehicles Without: SYNC ........................................
397
Playing Media From a USB Device - Vehicles Without: SYNC .......................
397
USB Port ........................................................
398
Using Voice Recognition ..........................
398
SYNC™
General Information ..................................
399
Using Voice Recognition .........................
400
Using SYNC™ With Your Phone ...........
402
SYNC™ Applications and Services ......
403
Using SYNC™ With Your Media Player .......................................................................
406
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Table of Contents

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 11).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing 911 Assist

•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing 911 Assist

Menu Item
Audio
Phone
Settings
Submenus
Trip 1 and Trip 2 Menu Item
Trip 1
Trip 2
Reset Individual Values
Configure View
MyView Menu Item
Digital Speedometer
Fuel Economy
Trip/Audio
Eco Coach
Calm Screen
Driver Assist. Menu Item
Traction Control
Blind Spot
Trailer Blind Spot
Pre-Collision Assist
Traffic Sign Recognition
Lane Keeping System Menu Item
Driver Alert
Hill Start Assist
Cross Traffic Alert
Eco Coach
Trailer Sway
Cruise Control
Speed Limiter
Rear Parking Aid
Navigation Menu Item
Home
Favorite Destinations
Previous Destinations
Audio Menu Item
Radio
USB device.
Bluetooth device.
Phone Menu Item
All Calls
Incoming Calls
Missed Calls
Outgoing Calls
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Information Displays

WHAT IS AUTO-START-STOP
The system is designed to help reduce fuel
consumption and CO
2 emissions by
stopping the engine when it is idling, for
example at traffic lights.
AUTO-START-STOP
PRECAUTIONS WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you leave your vehicle. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death. SWITCHING AUTO-START-
STOP ON AND OFF
The system turns on when you switch the
ignition on. Press the switch to switch the
system off.
Note: OFF
illuminates in the switch.
Press the switch again to switch the
system back on.
Note: The system is designed to turn off if
it detects a malfunction. If the system
malfunctions, have your vehicle checked as
soon as possible.
STOPPING THE ENGINE
Stop your vehicle, keep your foot on the
brake pedal and the transmission in drive
(D).
Note: Power assist steering turns off when
the engine stops.
RESTARTING THE ENGINE
Release the brake pedal or press the
accelerator pedal.
A message appears in the information
display if the system requires you to take
action. Action
Condition
Message
Press the brake pedal to
restart the engine.
The system needs to restart
the engine but requires your
confirmation.
Auto StartStop Press Brake
to Start Engine
Press the brake pedal or the
accelerator pedal to restart
the engine.
The system needs to restart
the engine but requires your
confirmation.
Auto StartStop Press a
Pedal to Start Engine
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2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Auto-Start-Stop - 3.5L Ecoboost™, 2.0L EcoBlue

AUTO-START-STOP
INDICATORS
WARNING: The system may
require the engine to automatically
restart when the auto-start-stop
indicator illuminates green or flashes
amber. Failure to follow this instruction
could result in personal injury. The Auto-Start-Stop indicator
illuminates green when the
engine stops. It flashes amber
and a message appears when you need to
take action. The Auto-Start-Stop indicator
illuminates gray with a
strikethrough when the system
is not available.
Note: You can display the reason why the
system is not available in the information
display.
AUTO-START-STOP – TROUBLESHOOTING
Auto-Start-Stop – Information Messages Action
Condition
Message
Shift into park (P) and
restart the engine yourself.
The system is not func-
tioning.
Auto StartStop Shift to P,
then Restart Engine
Restart the engine yourself.
The system is not func-
tioning.
Auto StartStop Manual
Restart Required
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