2020 FORD TRANSIT CONNECT air condition

3. The New Vehicle Limited Warranty for your2020-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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- was taken to a Ford dealership for a warranted repair during the
warranty period,
then authorized Ford Motor Company dealers will, without charge,
repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manufacturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. Ford provides the New Vehicle Limited Warranty only
to remedy manufacturing defects that result in vehicle part malfunction
or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 12-15. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than Ford
dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).9

For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go
to a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the dealer
will use Ford or Motorcraft parts or remanufactured or other parts that
are authorized by Ford. In certain instances, Ford may authorize repairs at
other than Ford dealer facilities. Tire replacements under warranty will be
made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be
used. In some circumstances, Ford may authorize another brand and/or
model to substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 15 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
theEngine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts,
flywheel, injection pump, manifold (exhaust and intake), manifold bolts,
oil pan, oil pump, seals and gaskets, engine thermostat, engine
thermostat housing, timing chain cover, timing chain (gears or belt),
turbocharger/supercharger unit, valve covers, water pump;
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Transmission:all internal parts, clutch cover, seals and gaskets, torque
converter, transfer case (including all internal parts), transmission case,
transmission mounts; Front-Wheel Drive: axle shafts, front bearings,
seals and gaskets, universal and constant velocity joints; Rear-Wheel
Drive:axle shafts, rear bearings, center support bearing, drive axle
housing (including all internal parts), drive shaft, retainers, supports,
seals and gaskets, universal and constant velocity joints.
Four-Wheel/All-Wheel Drive: axle shafts, bearings (front and rear),
center support bearing, drive shafts, final drive housing (including all
internal parts), hubs-automatic front locking (four-wheel drive), locking
rings (four-wheel drive), seals and gaskets, universal and constant
velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
(4) Your vehicle’s direct injection diesel engine and certain engine
components are covered during the Diesel Engine Coverage Period,
which lasts for five years or 100,000 miles, whichever occurs first. The
following parts are covered during this extended coverage period: the
engine, cylinder block, heads and all internal parts, intake and exhaust
manifolds, timing gear, harmonic balancer, valve covers, oil pan and
pump, water pump, fuel system (excluding fuel lines, fuel tank and frame
mounted fuel conditioning module sometimes referred to as the frame
mounted pump/filter/water separator or frame mounted fuel filter/water
separator), high pressure lines, gaskets and seals, glow plugs,
turbocharger, two-stage turbocharger assembly, turbocharger actuator,
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Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
•oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing •
clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs of certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
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•installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
•tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
• converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 35)
• Aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts (other than a
certified emissions part) is not covered.
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EMISSIONS DEFECT WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• your vehicle or engine is free from emission-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•
you will not be charged for diagnosis, repair, replacement, or adjustment
of parts containing an emissions-related defect. A list of emission-related
parts can be found in What is Covered?on pages 20-21.
The warranty coverage period for:
•The emissions defects warranty coverage period for passenger cars
and light duty trucks (applies to vehicles up to 8,500 pound GVWR) is
as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converters, electronic emissions control unit, and onboard
emissions diagnostic devices, including the Battery Energy Control
Module (BECM).
—
2 years or 24,000 miles (whichever occurs first) for all other covered parts. (Note: Ford’s 3-year, 36,000-mile bumper-to-bumper coverage,
as described above, surpasses this mandatory federal coverage.)
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles
(HDVs) is 5 years or 50,000 miles (whichever comes first) for all
parts covered by your emissions warranty.
•Only for HDVs not designated as vocational vehicleson
the underhoodVEHICLE EMISSION CONTROL
INFORMATION label:The 5 year/50,000 mile warranty includes
coverage of components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
• Only for HDVs designated as vocational vehicleson the
underhood VEHICLE EMISSION CONTROL INFORMATION
label: Tire defects that affect compliance with emission standards
are covered for 2 years or 24,000 miles, whichever comes first.
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EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or parts -
any emissions control device or system, if you meet all of the following
conditions:
•You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manualand this booklet.
• Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards, as determined by an EPA
approved inspection and maintenance program.
•
You are subject to a penalty or sanction under local, state, or federal law
because your vehicle has failed to conform to the emissions standards.
(A penalty or sanction can include being denied the right to use your
vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
• Passenger cars and light duty trucks (applies to vehicles up to 8,500
pounds GVWR) is as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converter, electronic emissions control unit, and onboard emissions
diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other covered parts .
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED? below for list of covered parts.
Note that the warranty period begins on the Warranty Start Dateas
specified on page 2 of this booklet.
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