2020 FORD TRANSIT CONNECT door lock

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Check Every Month
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Seatbelts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
430
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Scheduled Maintenance

9
911 Assist............................................................52
A
A/C See: Climate Control.......................................... 114
About 911 Assist
..............................................52
About This Manual...........................................7
ABS See: Brakes............................................................ 181
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 182
Accessories....................................................425
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control...........204
Active Park Assist.........................................193 Using Active Park Assist.................................. 194
Adjusting the Headlamps.........................287 Horizontal Aim Adjustment........................... 288
Vertical Aim Adjustment................................. 287
Adjusting the Steering Wheel....................78
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue............................................................. 293
See: Changing the Engine Air Filter - 2.5L.................................................................... 294
Alarm See: Anti-Theft Alarm........................................ 76
AM/FM Radio - Vehicles Without: SYNC 3
.......................................................................372
Selecting a Radio Source................................ 372
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm.................................................. 77
Disarming the Alarm............................................ 77
Full Guard and Reduced Guard....................... 76
Triggering the Alarm............................................ 76
Appendices...................................................446 Apps..................................................................397
Using Apps on an Android Device...............398
Using Apps on an iOS Device....................... 398
Using Mobile Navigation on an Android Device............................................................... 398
At a Glance........................................................18
Audible Warnings and Indicators.............96 Airbag Secondary Warning Audible
Warning.............................................................. 96
Automatic Transmission Audible Warning.............................................................. 96
Door Ajar Audible Warning............................... 96
Fasten Seatbelt Audible Warning.................. 97
Headlamps On Audible Warning.................... 97
Key in Ignition Audible Warning...................... 97
Parking Brake On Audible Warning................97
Audio System
................................................367
General Information.......................................... 367
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3......................373
Adjusting the Clock........................................... 373
Audio Unit - Vehicles With: SYNC 3.......371 Adjusting the Volume........................................ 371
Changing Radio Stations................................. 371
Pausing or Playing Media................................ 372
Seek Down and Previous Track Button................................................................ 372
Seek Up and Next Track Button.................... 371
Sound Settings.................................................... 372
Switching the Audio Unit On and Off..........371
Switching the Screen On and Off................372
Audio Unit - Vehicles Without: SYNC 3
......................................................................368
Adjusting the Volume...................................... 369
Changing Radio Stations................................ 369
Pausing or Playing Media................................. 371
Returning to the Previous Screen................370
Scrolling Through the Menu Options.........370
Seek Down and Previous Track Button............................................................... 370
Seek Up and Next Track Button................... 370
Selecting a Menu Option................................ 370
Selecting Media................................................. 369
Selecting the Radio.......................................... 369
Sound Settings.................................................... 371
Switching the Audio Unit On and Off........368
Switching the Screen On and Off.................371
System Settings.................................................. 371
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Engine.....................................................................
351
Fuel Tank............................................................... 353
Grease.................................................................... 354
Locks...................................................................... 354
Washer Reservoir............................................... 353
Capacities and Specifications - 2.5L.................................................................355
Air Conditioning System................................. 355
Automatic Transmission................................. 359
Brake System...................................................... 358
Engine.................................................................... 356
Fuel Tank.............................................................. 358
Grease................................................................... 360
Locks...................................................................... 359
Washer Reservoir............................................... 358
Capacities and Specifications................337
Cargo Nets.....................................................230
Installing the Net............................................... 230
Removing the Net.............................................. 232
Car Wash See: Cleaning the Exterior............................... 297
Catalytic Converter
......................................166
On-Board Diagnostics System..................... 166
Changing a Bulb..........................................288 Central High Mounted Brake Lamp............292
Front Fog Lamps................................................. 291
Headlamp............................................................ 289
Interior Lamps..................................................... 292
License Plate Lamp.......................................... 292
Rear Lamps........................................................... 291
Side Direction Indicator.................................. 290
Changing a Fuse
..........................................269
Fuse Types........................................................... 269
General Information......................................... 269
Passenger Compartment Fuse Box...........269
Changing a Road Wheel...........................330 Changing a Road Wheel...................................331
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 330
Stowing the Flat or Spare Tire...................... 334
Changing the 12V Battery
.........................284
Changing the Engine Air Filter - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue........................................................293
Changing the Engine Air Filter - 2.5L
................................................................294
Changing the Front Wiper Blades.........285 Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate...........286
Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors........287
Changing the Wi-Fi Hotspot Name or Password - Vehicles With: SYNC
3......................................................................366
Changing the Wi-Fi Hotspot Name or Password - Vehicles Without: SYNC
3......................................................................366
Checking MyKey System Status...............63
Checking the Wiper Blades
.....................285
Child Restraint and Seatbelt Maintenance..................................................41
Child Restraint Positioning.........................32
Child Safety
.......................................................21
General Information............................................. 21
Child Safety Locks..........................................33 Left-Hand Side...................................................... 34
Right-Hand Side................................................... 34
Cigar Lighter
...................................................136
Cleaning Leather Seats..............................301
Cleaning Products
.......................................296
Cleaning the Exterior..................................297 Cleaning the Headlamps................................ 297
Exterior Chrome Parts..................................... 298
Exterior Plastic Parts........................................ 298
Stripes or Graphics........................................... 298
Underbody........................................................... 298
Under Hood......................................................... 298
Cleaning the Instrument Panel and Instrument Cluster Lens.........................301
Cleaning the Interior...................................299 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 299
Instrument Cluster Screens, LCD Screens and Radio Screens...................................... 300
Leather Interior.................................................. 300
Mirrors................................................................... 300
Rear Windows.................................................... 300
Seatbelts.............................................................. 299
Storage Compartments, Cup Holders and Ashtrays............................................................ 301
Suede Micro Fiber Fabric............................... 300
Cleaning the Wheels..................................302
Cleaning the Windows and Wiper Blades...........................................................299
491
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Clearing All MyKeys.......................................63
MyKey Information Messages......................... 63
Climate Control..............................................114
Cold Weather Precautions.......................248
Connecting a Bluetooth Device - Vehicles Without: SYNC 3......................373
Pairing a Device................................................... 373
Connecting the Vehicle to a Mobile Network........................................................362
About the Modem............................................. 362
Enabling the Modem Using FordPass.......................................................... 362
Enabling the Modem Using the Touchscreen................................................... 362
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
3.......................................................................362
Coolant Check See: Engine Coolant Check............................ 278
Cornering Lamps............................................87
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey - Vehicles With: Push Button Start
..................................................60
MyKey Information Messages.......................... 61
Creating a MyKey - Vehicles Without: Push Button Start.......................................60
MyKey Information Messages......................... 60
Creating a Wi-Fi Hotspot - Vehicles With: SYNC 3
.........................................................365
Connecting a Device to the Wi-Fi
Hotspot............................................................ 366
Finding the Wi-Fi Hotspot Name and Password......................................................... 366
Creating a Wi-Fi Hotspot - Vehicles Without: SYNC 3.......................................365
Connecting a Device to the Wi-Fi Hotspot............................................................ 365
Finding the Wi-Fi Hotspot Name and Password......................................................... 365
Cross Traffic Alert.........................................218 Cross Traffic Alert Indicator........................... 220
Cross Traffic Alert Information Messages.......................................................... 221
Cross Traffic Alert System Limitations...................................................... 220
Cross Traffic Alert System Sensors............220
Switching Cross Traffic Alert On or Off...................................................................... 220Using Cross Traffic Alert...................................
218
Cruise Control
...............................................203
Principle of Operation...................................... 203
Cruise control See: Using Cruise Control............................... 203
Customer Assistance.................................256
D
Data Recording
..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps............................84 Type 1 - Conventional
(Non-Configurable)....................................... 84
Type 2 - Configurable......................................... 84
Declaration of Conformity - Vehicles With: SYNC 3
..............................................474
Radio Frequency Statement......................... 474
Declaration of Conformity - Vehicles With: Wireless Accessory
Charging
.......................................................474
Declaration of Conformity - Vehicles Without: SYNC 3.......................................473
Radio Frequency Statement......................... 473
Diesel Particulate Filter..............................170 Diesel Particulate Filter Automatic
Regeneration..................................................... 171
Diesel Particulate Filter Manual Regeneration.................................................... 172
On-Board Diagnostics System...................... 170
Direction Indicators
........................................87
Doors and Locks.............................................66
Drive Belt Routing - 1.5L EcoBlue..........295
Drive Belt Routing - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel...............................295
Drive Belt Routing - 2.5L...........................295
Driver Alert
......................................................210
Driver Alert System Display.............................. 211
Driver Alert System Messages....................... 212
Driver Alert System Warnings........................ 210
492
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Hints on Controlling the Interior Climate
- Vehicles With: Automatic
Temperature Control.................................116
Defogging or Clearing the Windshield of Thin Ice................................................................ 117
Defogging the Side Windows in Cold Weather.............................................................. 117
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Recommended Settings for Cooling............117
Recommended Settings for Heating............117
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control.............................................................117
Defogging or Clearing the Windshield of Thin Ice............................................................... 118
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints......................................................... 117
Quickly Cooling the Interior............................. 118
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
Hints on Driving With Anti-Lock Brakes............................................................182
Home Screen................................................384
Hood Lock See: Opening and Closing the Hood..........270
Horn.....................................................................78
I
Ignition Switch
...............................................139
Starting the Engine............................................ 140
Switching the Ignition Off............................... 139
Switching the Ignition On................................ 140
Switching the Ignition to Accessory Mode................................................................... 139
In California (U.S. Only).............................257
Information Displays
....................................98
General Information........................................... 98
Information Messages
...............................100
Active Park Assist.............................................. 100
Adaptive Cruise Control.................................... 101
Alarm........................................................................\
101
Automatic High Beam Control...................... 102
Auto-Start-Stop................................................. 102Blind Spot Information and Cross Traffic
Alert Systems.................................................. 103
Brake System....................................................... 103
Doors and Locks................................................. 104
Driver Alert............................................................ 104
Engine..................................................................... 104
Fuel System.......................................................... 105
Headlamps........................................................... 105
Hill Start Assist.................................................... 105
Lane Keeping System....................................... 105
Maintenance........................................................ 106
MyKey...................................................................... 107
Parking Aid............................................................ 107
Parking Brake....................................................... 108
Pre-Collision Assist........................................... 108
Rear Window Lock............................................. 108
Remote Control.................................................. 108
Selective Catalytic Reductant System.............................................................. 109
Stability Control.................................................... 111
Starting System..................................................... 111
Steering System.................................................... 111
Tire Pressure Monitoring System................... 112
Transmission......................................................... 112
Wireless Accessory Charging.......................... 113
Installing Child Restraints...........................23 Child Restraints..................................................... 23
Using Lap and Shoulder Belts......................... 23
Using Lower Anchors and Tethers for Children (LATCH)............................................ 25
Using Tether Straps............................................. 27
Instrument Cluster
.........................................93
Instrument Lighting Dimmer.....................83
Instrument Panel - LHD................................19
Instrument Panel - RHD...............................18
Interior Lamps
.................................................88
Courtesy Lamp..................................................... 88
Reading Lamps..................................................... 88
Interior Mirror - Vehicles With: Auto-Dimming Interior Mirror..................91
Interior Mirror - Vehicles Without: Auto-Dimming Interior Mirror..................91
Introduction.........................................................7
J
Jump Starting the Vehicle........................252 Connecting the Jumper Cables.................... 252
495
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Jump Starting......................................................
253
Preparing Your Vehicle..................................... 252
Removing the Jumper Cables....................... 253
K
Keyless Entry....................................................70
Disabled Keys.......................................................... 71
General Information............................................ 70
Locking and Unlocking the Doors with the Key Blade............................................................ 72
Locking Your Vehicle........................................... 70
Passive Key............................................................. 70
Unlocking Your Vehicle........................................ 71
Keys and Remote Controls.........................54
L
Lane Keeping System..................................212 Lane Keeping System Display........................ 214
Lane Keeping System Messages.................. 216
Lane Keeping System Settings...................... 213
Lane Keeping System Warning Lamps and Indicators.......................................................... 215
Switching Lane Keeping System On or Off........................................................................\
213
Liftgate...............................................................73
Lighting Control..............................................82 Headlamp Flasher............................................... 83
High Beams............................................................ 82
Parking Lamps...................................................... 82
Lighting
..............................................................82
General Information............................................ 82
Load Carriers See: Roof Racks and Load Carriers.............232
Load Carrying
................................................229
Load Limit.......................................................233
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 237
Vehicle Loading - with and without a Trailer................................................................. 233
Locking and Unlocking................................66 Autolock.................................................................. 68
Autounlock............................................................. 68
Emergency Locking with the Key................... 68
Locking and Unlocking the Doors From Inside................................................................... 66Locking and Unlocking the Doors with the
Key Blade............................................................ 67
Opening the Double Rear Doors.................... 66
Opening the Double Rear Doors From Inside................................................................... 69
Remote Control.................................................... 66
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 67
Unlocking the Doors with the Interior Door Handles............................................................... 67
Luggage Anchor Points.............................229
Lug Nuts See: Changing a Road Wheel....................... 330
Lug Nuts
..........................................................335
M
Maintenance..................................................270 General Information......................................... 270
Manual Climate Control
..............................114
Directing Air to the Footwell Air Vents.........114
Directing Air to the Instrument Panel Air
Vents.................................................................... 114
Directing Air to the Windshield Air Vents.................................................................... 114
Setting the Blower Motor Speed................... 114
Setting the Temperature................................... 115
Switching Maximum Cooling On and Off........................................................................\
. 114
Switching Maximum Defrost On and Off........................................................................\
. 114
Switching the Air Conditioning On and Off........................................................................\
. 114
Switching the Climate Control On and Off........................................................................\
. 114
Switching the Recirculated Air On and Off........................................................................\
. 114
Manual Liftgate
...............................................73
Closing the Liftgate.............................................. 73
Opening the Liftgate........................................... 73
Unlocking the Liftgate......................................... 73
Manual Seats
..................................................122
Adjusting the Lumbar Support...................... 123
Adjusting the Seat Backrest........................... 123
Adjusting the Seat Height................................ 123
Moving the Seat Backward and Forward.............................................................. 122
Single Passenger Seat...................................... 123
496
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index

Message Center
See: Information Displays................................. 98
Mirrors See: Windows and Mirrors............................... 89
Mobile Communications Equipment.......15
Motorcraft Parts - 1.5L EcoBlue.............340
Motorcraft Parts - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel................................341
Motorcraft Parts - 2.5L..............................342
MyKey Settings
...............................................59
Configurable Settings......................................... 59
Non-Configurable Settings.............................. 59
MyKey – Troubleshooting - Vehicles With: Push Button Start...........................64
What is an admin key?...................................... 64
Why can I not clear the MyKeys?................... 64
Why can I not create a MyKey?...................... 64
Why can I not program a MyKey?.................. 64
Why can I not start the engine with a MyKey?................................................................ 65
Why does the MyKey distance not accumulate?..................................................... 65
MyKey – Troubleshooting - Vehicles Without: Push Button Start....................64
What is an admin key?...................................... 64
Why can I not clear the MyKeys?................... 64
Why can I not create a MyKey?...................... 64
Why can I not program a MyKey?.................. 64
Why does the MyKey distance not accumulate?..................................................... 64
MyKey ™
.............................................................59
Principle of Operation........................................ 59
N
Navigation......................................................393 Changing the Format of the Map................395
Live Traffic............................................................ 397
Michelin Travel Guide....................................... 397
Navigation Map Updates................................ 397
Route Guidance................................................. 395
Setting a Destination....................................... 394
Zoom...................................................................... 395
Network Connectivity................................362 Connecting the Vehicle to a Mobile
Network............................................................ 362
Network Connectivity – Troubleshooting........................................363 Normal Scheduled Maintenance
...........431
Intelligent Oil-Life Monitor™......................... 431
Maintenance Intervals..................................... 432
O
Oil Change Indicator Reset.......................277 Resetting the Oil Life Monitoring
System............................................................... 277
Oil Check See: Engine Oil Check....................................... 276
Opening and Closing the Hood..............270 Closing the Hood................................................. 271
Opening the Hood............................................. 270
Ordering Additional Owner's Literature.......................................................261
Obtaining a French Owner ’s Manual..........261
Overhead Console
.......................................138
Rear Door Storage Compartment................138
P
Parking Aids....................................................187 Principle of Operation....................................... 187
Parking Brake
.................................................182
Passive Anti-Theft System.........................74
Programming a Passive Key............................. 75
Programming a Remote Flip Key.................... 74
SecuriLock®........................................................... 74
Passive Key Backup Position.....................58
PATS See: Passive Anti-Theft System..................... 74
Perchlorate........................................................13
Personalized Settings
................................100
Measure Units..................................................... 100
Switching Chimes Off...................................... 100
Personal Safety System ™
..........................42
How Does the Personal Safety System
Work?.................................................................. 42
Phone...............................................................392 Android Auto....................................................... 393
Apple CarPlay..................................................... 393
Pairing Your Cell Phone for the First Time................................................................... 392
Text Messaging................................................... 392
Using Your Cell Phone..................................... 392
497
2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Index