ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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FUSE BOX LOCATIONS
Left-Hand Drive
Pre-fuse box.
A
Engine compartment fuse box.
B
Passenger compartment fuse
box.
C
High current fuse box.
D
Note: The passenger compartment fuse
box is on the right-hand side for right-hand
drive vehicles.
Pre-fuse Box Your vehicle has a pre-fuse box in the
engine compartment attached to the
positive battery post. This box contains
several high current fuses. If replacement
of these high current fuses is required, see
an authorized dealer. Engine Compartment Fuse Box
WARNING: Always disconnect the
battery before servicing high current
fuses. WARNING:
To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.
The engine compartment fuse box has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
When you disconnect and reconnect the
battery, you need to reset some features.
See Changing the 12V Battery (page 272).
Lift the release lever at the rear of the cover
to remove it.
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High Current Fuse Box
Your vehicle has a pre-fuse box in the
engine compartment below the engine
compartment fuse box. This box contains
several high current fuses. If replacement
of these high current fuses is required, see
an authorized dealer.
Passenger Compartment Fuse Box The fuse box is behind the access cover on
the outermost side of the steering column.
FUSE SPECIFICATION CHART
Engine Compartment Fuse Box
WARNING: Always disconnect the
battery before servicing high current
fuses. WARNING:
To reduce risk of
electrical shock, always replace the
cover to the power distribution box
before reconnecting the battery or
refilling fluid reservoirs.
The engine compartment fuse box has
high-current fuses that protect your
vehicle's main electrical systems from
overloads. When you disconnect and
reconnect the battery, you need to reset
some features.
See Changing the 12V
Battery (page 272). Lift the release levers
at the rear of the cover to remove it.
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CHARGING THE 12V BATTERY
Battery Management System (If
Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery
drain is detected, the system may
temporarily disable certain electrical
features to protect the battery. Those
electrical accessories affected include the
rear defrost, heated/cooled seats, climate
control fan, heated steering wheel, audio
and navigation system. A message may be
shown in the information displays to alert
the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
Note: Charging and replacing the battery
requires the driver power window to be
re-initialized.
See Windows and Mirrors
(page 83).
To ensure proper operation of the Battery
Management System, any electrical
devices that are added to your vehicle
should not have their ground connection
made directly at the negative battery post.
A connection at the negative battery
terminal can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
When a battery replacement is required,
you must use a recommended
replacement battery that matches the
electrical requirements of the vehicle. After battery replacement, or in some
cases after charging the battery with the
external charger, the Battery Management
System requires eight hours of vehicle
sleep time (key off with doors closed) to
relearn the new battery state of charge.
Prior to relearning the state of charge, the
Battery Management System may disable
electrical features (to protect the battery)
earlier than normal.
CHANGING THE 12V BATTERY
WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
When lifting a
plastic-cased battery, excessive pressure
on the end walls could cause acid to flow
through the vent caps, resulting in
personal injury and damage to the
vehicle or battery. Lift the battery with a
battery carrier or with your hands on
opposite corners. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
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WARNING: Battery posts,
terminals and related accessories
contain lead and lead compounds. Wash
hands after handling. WARNING:
This vehicle may have
more than one battery. Removing the
battery cables from only one battery
does not disconnect your vehicle
electrical system. Make sure you
disconnect the battery cables from all
batteries when disconnecting power.
Failure to do so may cause serious
personal injury or property damage. WARNING:
For vehicles with
Auto-Start-Stop the battery requirement
is different. You must replace the battery
with one of exactly the same
specification.
The battery is located in the engine
compartment. See
Under Hood
Overview (page 263).
Your vehicle has a maintenance-free
battery. It does not require additional
water during service.
If your vehicle battery has a cover, make
sure you correctly install it after cleaning
or replacing the battery.
For longer, trouble-free operation, keep the
top of the battery clean and dry and the
battery cables tightly fastened to the
battery terminals. If any corrosion is
present on the battery or terminals, remove
the cables from the terminals and clean
with a wire brush. You can neutralize the
acid with a solution of baking soda and
water.
We recommend that you disconnect the
negative battery cable terminal from the
battery if you plan to store your vehicle for
an extended period. To maintain correct operation of the
battery management system, if you add
any electrical devices to your vehicle, do
not connect the ground connection directly
to the negative battery terminal. A
connection at the negative battery terminal
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note:
Electrical accessories or components
added to your vehicle by you or an
authorized dealer, may adversely affect
battery performance, durability and the
performance of other electrical systems on
your vehicle.
If a replacement battery is required, we
recommend you use a Ford replacement
battery that matches the electrical
requirements of your vehicle.
If you disconnect or replace the battery
and your vehicle has an automatic
transmission, transmission must relearn
its adaptive strategy. Because of this, the
transmission may shift firmly when first
driven. This is normal operation while the
transmission fully updates its operation to
optimum shift feel.
Remove and Reinstall the Battery
To disconnect or remove the battery, do
the following:
1. Apply the parking brake and switch the
ignition off.
2. Switch all electrical equipment off, for
example lights and radio.
3. Wait a minimum of two minutes before
disconnecting the battery.
Note: The engine management system has
a power hold function and remains powered
for a period after you switch the ignition off.
This is to allow diagnostic and adaptive
tables to be stored. Disconnecting the
battery without waiting can cause damage
not covered by the vehicle Warranty.
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MOTORCRAFT PARTS
Part Number
Component
FA-1943
Air filter element.
FL-910-S
Oil filter.
BAGM-48H6-610
Battery.
BAGM-94RH7-800
SP-578
Spark plugs.
FT-215
Transmission filter (10R80).
FP-88
Cabin air filter.
WW-2615 (driver side)
Windshield wiper blade.
WW-1615 (passenger side)
We recommend Motorcraft replacement parts available at a dealer or at fordparts.com
for scheduled maintenance. We engineer the parts for your vehicle to meet or exceed our
specifications. Use of other parts could impact vehicle performance, emissions and
durability. Your warranty could be void for any damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact a dealer.
Replace the spark plugs at the appropriate intervals.
See Scheduled Maintenance (page 412).
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Obstacle Distance Indicator..........................
186
Rear Camera Delay............................................ 187
Using the Rear View Camera System.........185
Rear View Camera See: Rear View Camera................................... 184
Recommended Towing Weights.............221 Towing Capacities.............................................. 222
Trailer Hitch Identification.............................. 222
Trailer Nose Weight........................................... 223
Refueling.........................................................150
Refueling System Overview........................... 150
Refueling System Warning.............................. 152
Refueling Your Vehicle...................................... 150
Remote Control
...............................................51
Car Finder................................................................ 55
Integrated Keyhead Transmitter...................... 51
Intelligent Access Key......................................... 52
Remote Start......................................................... 56
Replacing the Battery......................................... 53
Sounding a Panic Alarm.................................... 55
Remote Start..................................................123 Automatic Settings............................................ 123
Heated and Cooled Features.......................... 123
Last Settings......................................................... 123
Removing a Headlamp..............................276
Removing the Tailgate.................................68
Repairing Minor Paint Damage
...............287
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)..............................................................244
Reporting Safety Defects (U.S. Only)..............................................................244
Roadside Assistance
..................................233
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 234
Vehicles Sold in the United States: Getting Roadside Assistance................................... 233
Vehicles Sold in the United States: Using Roadside Assistance................................... 233
Roadside Emergencies..............................233
Roof Racks and Load Carriers.................218 Running-In
See: Breaking-In................................................. 229
Running Out of Fuel
....................................148
Adding Fuel From a Portable Fuel
Container.......................................................... 149
Filling a Portable Fuel Container.................. 148
S
Safety Canopy ™
............................................46
Safety Precautions.......................................147
Satellite Radio
..............................................348
Satellite Radio Electronic Serial Number
(ESN)................................................................ 349
Satellite Radio Reception Factors..............348
SiriusXM Satellite Radio Service.................349
Troubleshooting................................................. 349
Scheduled Maintenance Record
............421
Scheduled Maintenance............................412
Seatbelt Extensions......................................38
Seatbelt Height Adjustment......................36
Seatbelt Reminder........................................36 Seatbelt Status..................................................... 37
Seatbelts...........................................................33 Principle of Operation......................................... 33
Seats..................................................................124
Security..............................................................70
Settings...........................................................393 Audio...................................................................... 393
Automatic Updates.......................................... 394
Bluetooth.............................................................. 393
Charge Settings.................................................. 394
Clock....................................................................... 393
Display................................................................... 394
Driver Assist......................................................... 393
Emergency Assistance.................................... 394
FordPass............................................................... 394
General.................................................................. 394
Message Center................................................. 394
Mobile Apps......................................................... 394
Multi Contour Seats.......................................... 394
Navigation............................................................ 394
Personal Profiles................................................ 394
Phone..................................................................... 393
Seats...................................................................... 394
Sound..................................................................... 393
Valet Mode........................................................... 394
Vehicle................................................................... 393
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