AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps. require you to register or
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing SYNC™ (If Equipped)
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See Phone
(page 385).
2. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
3. Pair your device. See Phone (page 385).
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
6. Select the app that you want to use on
the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See
Phone
(page 385).
3. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open. Note:
Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
SETTINGS Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to
view an explanation of the
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and
off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist
(If Equipped)
Select this tile to adjust Driver Assist
features like Park Aid, Lane Keeping
system, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust the vehicle settings
like windows, alarm, lighting, and MyKey
settings.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing SYNC™ 3
(If Equipped) E280315 E268570
Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing SYNC™ 3 (If Equipped)
Accessing the Phone Features.....................
345
Accessing the Settings Menu........................ 345
Accessing the Sound Settings...................... 345
Adjusting the Volume....................................... 345
Changing Radio Stations................................ 345
Listening to the Radio...................................... 345
Playing or Pausing Media............................... 345
Switching Repeat Mode On and Off..........346
Switching Shuffle Mode On and Off..........346
Switching the Audio Unit On and Off........345
Switching the Display On and Off...............345
Using a Cell Phone............................................ 346
Using Seek, Fast Forward and Reverse............................................................. 346
Using the Display Control............................... 346
Using the Number Block................................. 346
Autolamps........................................................78 Windshield Wiper Activated
Headlamps........................................................ 78
Automatic Climate Control.......................118
Setting the Blower Motor Speed................... 118
Setting the Temperature.................................. 118
Switching Auto Mode On and Off.................118
Switching Defrost On and Off........................ 119
Switching Maximum Air Conditioning On and Off................................................................ 119
Switching Maximum Defrost On and Off........................................................................\
119
Switching Recirculated Air On and Off........................................................................\
119
Switching the Air Conditioning On and Off........................................................................\
119
Switching the Climate Control On and Off........................................................................\
119
Switching the Heated Seats On and Off........................................................................\
119
Automatic High Beam Control.................80 Automatic High Beam Indicator...................... 81
Switching the System On and Off................80
Automatic Transmission
...........................158
Automatic Transmission Adaptive
Learning.............................................................. 161
Brake-Shift Interlock......................................... 160
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 161
Progressive Range Selection......................... 160
SelectShift™ Automatic Transmission................................................... 159Transmission Selector Lever
Positions........................................................... 158
Automatic Transmission Fluid Check.............................................................270
Auto-Start-Stop...........................................145 Disabling Auto-Start-Stop............................. 146
Enabling Auto-Start-Stop............................... 145
Autowipers........................................................75 Autowipers Settings............................................ 76
Auxiliary Power Points
................................135
AC Power Point.................................................... 135
DC Power Point................................................... 135
B
Battery See: Changing the 12V Battery...................... 272
Battery Charging See: Charging the 12V Battery....................... 272
Blind Spot Information System.............202 Blind Spot Information System with Trailer
Tow..................................................................... 203
Switching the System On and Off..............205
System Errors...................................................... 205
Using the Blind Spot Information System.............................................................. 202
BLIS See: Blind Spot Information System..........202
Bonnet Lock See: Opening and Closing the Hood..........262
Booster Seats..................................................28 Types of Booster Seats...................................... 28
Brake Fluid Check........................................270 Brake Fluid Service Interval............................. 271
Brakes.................................................................171 General Information............................................ 171
Breaking-In.....................................................229
Bulb Specification Chart...........................334
C
Cabin Air Filter
................................................122
Canceling the Set Speed..........................180
Capacities and Specifications
.................327
Air Conditioning System.................................. 327
Alternative Engine Oil for Extremely Cold Climates........................................................... 330
Automatic Transmission................................. 327
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing Index
Heated Exterior Mirrors...............................122
Heated Rear Window..................................122
Heated Seats.................................................130
Heated Windshield.......................................122 Windshield Wiper De-Icer................................ 122
Heating See: Climate Control........................................... 117
Hill Start Assist...............................................172 Switching the System On and Off................173
Using Hill Start Assist........................................ 173
Hints on Controlling the Interior Climate..........................................................120
Defogging the Side Windows in Cold Weather............................................................. 122
General Hints....................................................... 120
Quickly Cooling the Interior.............................. 121
Quickly Heating the Interior............................ 120
Recommended Settings for Cooling............121
Recommended Settings for Heating............121
Hints on Driving With Anti-Lock Brakes..............................................................171
Hood Lock See: Opening and Closing the Hood..........262
Horn.....................................................................74
I
Ignition Switch
...............................................139
Starting the Engine............................................ 140
Switching the Ignition Off............................... 140
Switching the Ignition On................................ 140
Switching the Ignition to Accessory Mode.................................................................. 140
In California (U.S. Only)............................240
Information Display Control.......................74
Information Displays....................................96 General Information........................................... 96
Information Messages
...............................104
4WD........................................................................\
.. 116
Adaptive Cruise Control................................... 104
Airbag...................................................................... 105
Alarm and Security............................................ 105
Auto-Start-Stop................................................. 106
Battery and Charging System........................ 107
Blind Spot Information and Cross Traffic Alert System.................................................... 107
Doors and Locks................................................. 108
Driver Alert............................................................ 108Drivetrain...............................................................
109
Engine..................................................................... 109
Fuel........................................................................\
.. 109
Keys and Intelligent Access............................. 110
Lane Keeping System.......................................... 111
Maintenance........................................................... 111
MyKey....................................................................... 112
Park Aid.................................................................... 113
Power Steering..................................................... 113
Pre-Collision Assist............................................. 113
Remote Start......................................................... 114
Starting System ................................................... 114
Tire Pressure Monitoring System................... 114
Traction Control................................................... 114
Trail Control........................................................... 115
Trailer........................................................................\
115
Installing Child Restraints............................21 Child Restraints...................................................... 21
Combining Seatbelt and LATCH Lower Anchors for Attaching Child
Restraints........................................................... 25
Front Seat Tether Strap Attachment (SuperCab)....................................................... 26
Rear Seat Tether Strap Attachment (SuperCab)........................................................ 27
Use of Inboard Lower Anchors from the Outermost Seating Positions (Center
Seating Use) ..................................................... 25
Using Lap and Shoulder Belts ......................... 21
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 23
Using Tether Straps............................................. 25
Instrument Cluster
........................................89
Instrument Lighting Dimmer......................78 Vehicles With Front Fog Lamps...................... 79
Vehicles Without Front Fog Lamps...............79
Instrument Panel.............................................17
Interior Lamps
..................................................81
Courtesy Lamp....................................................... 81
Reading Lamps..................................................... 82
Rear Courtesy Lamp........................................... 82
Interior Mirror
....................................................87
Automatic Dimming Mirror.............................. 88
Manual Dimming Mirror..................................... 87
Introduction.........................................................7
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing Index
Voice Control.......................................................
394
Setting the Trail Control Speed..............180
Side Airbags.....................................................45
Sitting in the Correct Position..................124
Snow Chains See: Using Snow Chains................................. 306
Spare Wheel See: Changing a Road Wheel.......................... 311
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 15
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Using Your Vehicle as an Ambulance............15
Using Your Vehicle With a Snowplow...........15
Special Operating Conditions Scheduled Maintenance...............................................418
Exceptions........................................................... 420
Speed Control See: Cruise Control............................................ 188
Stability Control
.............................................175
Principle of Operation....................................... 175
Starter Switch See: Ignition Switch........................................... 139
Starting a Gasoline Engine.......................140 Automatic Engine Shutdown......................... 142
Failure to Start..................................................... 142
Guarding Against Exhaust Fumes................143
Important Ventilating Information...............143
Stopping the Engine When Your Vehicle is Moving................................................................ 143
Stopping the Engine When Your Vehicle is Stationary......................................................... 142
Vehicles with an Ignition Key........................... 141
Vehicles with Keyless Start.............................. 141
Starting and Stopping the Engine..........139 General Information.......................................... 139
Steering...........................................................209 Electric Power Steering................................... 209
Steering Wheel
................................................72
Storage Compartments.............................137
Sun Visors.........................................................88 Illuminated Vanity Mirror................................... 88
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Switching Trail Control On and Off.......180 Symbols Glossary
.............................................7
SYNC™ 3.........................................................372
General Information.......................................... 372
SYNC™ 3 Troubleshooting......................395 Additional Information and
Assistance....................................................... 407
Apps....................................................................... 402
Navigation............................................................. 401
Personal Profiles............................................... 405
Phone..................................................................... 399
Resetting the System....................................... 407
USB and Bluetooth Audio.............................. 396
Voice Recognition.............................................. 395
Wi-Fi Connectivity............................................ 404
SYNC™ Applications and Services........................................................359
911 Assist............................................................... 359
SYNC Mobile Apps............................................. 361
SYNC™............................................................355 General Information......................................... 355
SYNC™ Troubleshooting.........................363
T
Tailgate Lock....................................................68 Power Tailgate Lock............................................ 68
Tailgate..............................................................68
Technical Specifications See: Capacities and Specifications............323
Terrain Control
...............................................178
Principle of Operation....................................... 178
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................241
Tire Care
...........................................................291
Glossary of Tire Terminology......................... 293
Information About Uniform Tire Quality Grading.............................................................. 291
Information Contained on the Tire Sidewall........................................................... 294
Temperature A B C............................................ 292
Traction AA A B C............................................... 292
Treadwear............................................................. 292
Tire Pressure Monitoring System...........307 Changing Tires With a Tire Pressure
Monitoring System...................................... 308
Understanding Your Tire Pressure Monitoring System ..................................... 309
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing Index
Voice Settings.....................................................
380
Using Voice Recognition - Vehicles Without: SYNC..........................................354
Voice Pass Through.......................................... 354
Utilizing the Mediation/Arbitration Program (Canada Only).........................242
V
Vehicle Care...................................................282 General Information......................................... 282
Vehicle Certification Label.......................325
Vehicle Identification Number................325
Vehicle Storage.............................................287 Body........................................................................\
287
Brakes.................................................................... 288
Cooling system................................................... 288
Disconnecting Your 12 Volt Battery.............288
Engine.................................................................... 288
Fuel system......................................................... 288
General.................................................................. 287
Miscellaneous..................................................... 288
Removing Vehicle From Storage.................288
Tires........................................................................\
288
Vehicle Wi-Fi Hotspot...............................340
Ventilation See: Climate Control........................................... 117
VIN See: Vehicle Identification Number............325
Voice Control....................................................73
W
Warning Lamps and Indicators
.................92
Adaptive Cruise Control Indicator.................. 92
Anti-Lock Braking System................................ 92
Automatic Headlamp High Beam Indicator.............................................................. 92
Auto-Start-Stop Indicator................................ 92
Battery...................................................................... 92
Blind Spot Monitor............................................... 92
Brake System Warning Lamp.......................... 92
Cruise Control Indicator..................................... 93
Direction Indicator............................................... 93
Door Ajar Warning Lamp................................... 93
Electronic Locking Differential........................ 93
Engine Coolant Temperature Warning Lamp
.................................................................... 93Fasten Seatbelt Warning Lamp......................
93
Four-Wheel Drive Indicators............................ 93
Front Airbag............................................................ 93
Front Fog Lamp Indicator................................. 93
Headlamp High Beam Indicator..................... 93
Hood Ajar Warning Lamp................................. 94
Low Beam Malfunction..................................... 94
Low Fuel Level Warning Lamp........................ 94
Low Tire Pressure Warning Lamp.................. 94
Low Washer Fluid Level Warning Lamp.................................................................... 94
Oil Pressure Warning Lamp............................. 94
Parking Lamps...................................................... 94
Powertrain Malfunction/Reduced Power/Electronic Throttle Control...........94
Service Engine Soon........................................... 94
Stability Control and Traction Control Indicator.............................................................. 95
Stability Control and Traction Control Off Warning Lamp.................................................. 95
Tow Haul Indicator.............................................. 95
Trail Control............................................................ 95
Washer Fluid Check......................................271
Washers See: Cleaning the Exterior.............................. 282
See: Wipers and Washers.................................. 75
Waxing.............................................................284
What Is 911 Assist...........................................49
What Is a Connected Vehicle..................336
What Is Trail Control
...................................180
Wheel Nuts See: Changing a Road Wheel.......................... 311
Wheels and Tires.........................................290 General Information......................................... 290
Technical Specifications.................................. 321
Windows and Mirrors
....................................83
Windshield Washers......................................76
Windshield Wipers.........................................75
Intermittent Wipe................................................. 75
Speed Dependent Wipers................................. 75
Wiper Blades See: Checking the Wiper Blades.................. 274
Wipers and Washers.....................................75
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Ranger (TFG) Canada/United States of America, Vehicles Built From: 18-11-2019, LB3J 19A321 AB enUSA, Edition date: 202002, Second-Printing Index