2020 FORD POLICE INTERCEPTOR USB port

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not stream.
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device.
322
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
325
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
327
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

Automatic Transmission Fluid
Check.............................................................229
Auxiliary Power Points.................................115 110 Volt AC Power Point.................................... 115
12 Volt DC Power Point...................................... 115
USB Port and Power Point Locations..........115
AWD See: All-Wheel Drive......................................... 145
B
Battery See: Changing the 12V Battery....................... 231
Blind Spot Information System..............168 Blind Spot Information System with Trailer
Tow..................................................................... 169
Switching the System On and Off.................171
System Errors......................................................... 171
Using the Blind Spot Information System.............................................................. 168
BLIS See: Blind Spot Information System..........168
Bonnet Lock See: Opening and Closing the Hood...........219
Booster Seats..................................................28 Types of Booster Seats...................................... 28
Brake Fluid Check........................................229 Brake Fluid Service Interval........................... 230
Brakes................................................................152 General Information.......................................... 152
Breaking-In.......................................................191
Bulb Specification Chart
..........................305
C
Canceling the Set Speed...........................167
Capacities and Specifications - 3.0L................................................................283
Air Conditioning System................................. 283
Alternative Engine Oil for Extremely Cold Climates........................................................... 286
Automatic Transmission................................. 283
Engine Coolant................................................... 284
Engine Oil.............................................................. 285
Front Axle............................................................. 288
Fuel Tank.............................................................. 286
Grease.................................................................... 286
Hydraulic Brake System.................................. 287Locks.......................................................................
287
Rear Axle............................................................... 289
Transfer Case...................................................... 288
Washer Reservoir............................................... 289
Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV)..............297
Air Conditioning System................................. 298
Alternative Engine Oil for Extremely Cold Climates............................................................ 301
Automatic Transmission................................ 298
Engine Coolant................................................... 299
Engine Oil............................................................. 300
Front Axle............................................................. 303
Fuel Tank............................................................... 301
Grease..................................................................... 301
Hydraulic Brake System.................................. 302
Locks...................................................................... 302
Rear Axle.............................................................. 304
Transfer Case...................................................... 303
Washer Reservoir.............................................. 304
Capacities and Specifications - 3.3L................................................................290
Air Conditioning System................................. 290
Alternative Engine Oil for Extremely Cold Climates........................................................... 293
Automatic Transmission.................................. 291
Engine Coolant................................................... 292
Engine Oil.............................................................. 292
Front Axle............................................................. 296
Fuel Tank.............................................................. 294
Grease.................................................................... 294
Hydraulic Brake System.................................. 294
Locks...................................................................... 295
Rear Axle............................................................... 296
Transfer Case...................................................... 295
Washer Reservoir............................................... 297
Capacities and Specifications
.................277
Car Wash See: Cleaning the Exterior.............................. 240
Catalytic Converter......................................139 On-Board Diagnostics (OBD-II)................... 140
Readiness for Inspection and Maintenance (I/M) Testing................................................... 140
Center Console
................................................117
Console Mounting Plates.................................. 117
Universal Top Tray................................................ 117
Changing a Bulb...........................................235 LED Lamps........................................................... 236
382
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Index

Towing Points...............................................200
Attaching the Towing Eye.............................. 200
Front Towing Point........................................... 200
Rear Towing Point............................................. 200
Towing Eye Location......................................... 201
Towing the Vehicle on Four Wheels..........................................................190
Emergency Towing............................................ 190
Recreational Towing......................................... 190
Towing..............................................................186
Traction Control.............................................157 Principle of Operation....................................... 157
Transmission Code Designation............282
Transmission..................................................143
Transporting the Vehicle...........................199
U
Under Hood Overview - 3.0L....................221
Under Hood Overview - 3.3L...................222
Unique Driving Characteristics................122
USB Port.........................................................309 Locating the USB Ports.................................... 310
Using All-Wheel Drive.................................145 Driving In Special Conditions With
All-Wheel Drive (AWD)................................ 147
How Utility Vehicles Differ from Other Vehicles.............................................................. 147
Operating AWD Vehicles With Mismatched Tires..................................................................... 147
Using Snow Chains.....................................262
Using Stability Control...............................159
Using SYNC™ With Your Media Player
.............................................................319
Audio Voice Commands.................................. 319
Media Sources..................................................... 319
Using SYNC™ With Your Phone.............314 Accessing Features through the Phone
Menu................................................................... 315
Pairing a Phone................................................... 314
Phone Controls.................................................... 315
Phone Voice Commands................................. 315
Using Traction Control................................157 Switching the System Off................................ 157
System Indicator Lights and Messages........................................................... 157
Using a Switch...................................................... 157Using the Information Display
Controls............................................................. 157
Using Voice Recognition.............................312 Initiating a Voice Session................................. 312
System Interaction and Feedback...............313
Utilizing the Mediation/Arbitration Program (Canada Only)........................205
V
Vehicle Care
...................................................240
General Information......................................... 240
Vehicle Certification Label........................281
Vehicle Identification Number.................281
Vehicle Storage
.............................................245
Body........................................................................\
245
Brakes.................................................................... 246
Cooling system................................................... 245
Disconnecting Your 12 Volt Battery.............246
Engine.................................................................... 245
Fuel system.......................................................... 245
General.................................................................. 245
Miscellaneous..................................................... 246
Plugging in Your HYBRID................................ 246
Removing Vehicle From Storage.................246
Tires........................................................................\
246
Ventilation See: Climate Control......................................... 102
VIN See: Vehicle Identification Number.............281
Voice Control
....................................................67
W
Warning Lamps and Indicators................80 Anti-Lock Braking System................................ 80
Battery..................................................................... 80
Blind Spot Monitor.............................................. 80
Brake System Warning Lamp......................... 80
Cruise Control......................................................... 81
Deep Snow and Sand......................................... 81
Direction Indicator................................................ 81
Door Ajar................................................................... 81
Electric Park Brake................................................ 81
Engine Oil................................................................. 81
Engine or Motor Coolant Temperature.........81
Fasten Seatbelt..................................................... 81
Front Airbag............................................................. 81
390
Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Index