2020 FORD MUSTANG USB

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 360).
– Device indexing required.
•Re-index your device. See
Settings (page 382).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
387
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 382).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 382).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
388
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
391
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3 (If Equipped)

E
Economical Driving.....................................205
Electromagnetic Compatibility...............419
Emission Law.................................................143 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........144
Tampering With a Noise Control System............................................................... 143
End User License Agreement...................421 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 421
Engine Block Heater....................................134 Using the Engine Block Heater...................... 135
Engine Coolant Check...............................240 Adding Coolant.................................................... 241
Coolant Change.................................................. 242
Engine Coolant Temperature Management.................................................. 244
Fail-Safe Cooling............................................... 243
Recycled Coolant............................................... 242
Severe Climates................................................. 242
Engine Emission Control............................143
Engine Immobilizer See: Passive Anti-Theft System.................... 66
Engine Oil Check...........................................237 Adding Engine Oil............................................... 237
Engine Oil Dipstick.......................................237
Engine Specifications - 2.3L EcoBoost™.................................................297
Drivebelt Routing............................................... 297
Engine Specifications - 5.0L....................297 Drivebelt Routing............................................... 298
Entertainment..............................................360 AM/FM Radio....................................................... 361
Apps....................................................................... 369
Bluetooth Stereo or USB................................ 368
CD (If equipped)................................................ 367
HD Radio ™ Information (If
Available)........................................................ 364
SiriusXM® Satellite Radio (If Activated)......................................................... 361
Sources................................................................. 360
Supported Media Players, Formats and Metadata Information................................ 369
USB Ports............................................................. 369
Environment......................................................17 Essential Towing Checks...........................199
Before Towing a Trailer..................................... 199
Hitches................................................................... 199
Launching or Retrieving a Boat or Personal Watercraft (PWC)....................................... 200
Safety Chains....................................................... 199
Trailer Brakes....................................................... 199
Trailer Lamps....................................................... 199
When Towing a Trailer..................................... 200
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
...............................................80
Blind Spot Monitor............................................... 81
Fold-Away Exterior Mirrors.............................. 80
Heated Exterior Mirrors...................................... 80
Integrated Blind Spot Mirrors.......................... 80
Memory Mirrors.................................................... 80
Power Exterior Mirrors........................................ 80
Projection Lights.................................................. 80
Signal Indicator Mirrors..................................... 80
F
Fastening the Seatbelts...............................33 Seatbelt Locking Modes.................................... 35
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 289
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................263
Floor Mats.......................................................207
Fog Lamps - Front See: Front Fog Lamps......................................... 75
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect
..................................................398
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 399
Ford Protect Extended Service Plans (U.S. Only)................................................................. 398
Front Fog Lamps.............................................75 Front Fog Lamp Indicator.................................. 75
Switching the Front Fog Lamps On or Off........................................................................\
.. 75
Front Passenger Sensing System............42
Fuel and Refueling.......................................136
453
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Index

Supplementary Restraints System.........40
Principle of Operation........................................ 40
Switching Automatic High Beam Control On and Off......................................................77
Activating the Automatic High Beam Control.................................................................. 77
Switching Cruise Control On and Off....................................................................167
Switching Cruise Control Off.......................... 167
Switching Cruise Control On........................... 167
Symbols Glossary.............................................7
SYNC™ 3.........................................................351
General Information.......................................... 351
SYNC™ 3 Troubleshooting
.....................384
Additional Information and
Assistance....................................................... 396
Apps........................................................................\
391
Navigation............................................................ 390
Personal Profiles................................................ 394
Phone
.................................................................... 388
Resetting the System...................................... 396
USB and Bluetooth Audio.............................. 385
Voice Recognition............................................. 384
Wi-Fi Connectivity............................................. 393
SYNC™ Applications and Services........................................................338
911 Assist............................................................... 338
SYNC Mobile Apps........................................... 340
SYNC™............................................................334 General Information......................................... 334
SYNC™ Troubleshooting
.........................342
T
Technical Specifications See: Capacities and Specifications............297
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................216
Tire Care..........................................................269 Glossary of Tire Terminology.......................... 271
Information About Uniform Tire Quality Grading............................................................. 269
Information Contained on the Tire Sidewall............................................................ 272
Temperature A B C............................................ 270
Traction AA A B C............................................... 270
Treadwear............................................................. 270Tire Inflation When Punctured
See: Tire Sealant and Inflator Kit.................263
Tire Pressure Monitoring System
..........286
Changing Tires With a Tire Pressure
Monitoring System....................................... 287
Understanding Your Tire Pressure Monitoring System ...................................... 287
Tire Repair Kit See: Tire Sealant and Inflator Kit.................263
Tire Sealant and Inflator Kit
....................263
First Stage: Inflating the Tire with Sealing
Compound and Air....................................... 265
General Information......................................... 264
Second Stage: Checking Tire Pressure............................................................ 267
Tips for Use of the Kit...................................... 264
What to Do After the Tire Has Been Sealed................................................................ 267
What to do When a Tire Is Punctured........................................................ 265
Tires See: Wheels and Tires..................................... 263
Towing a Trailer
..............................................197
Load Placement.................................................. 197
Towing the Vehicle on Four Wheels.........................................................200
Emergency Towing........................................... 200
Recreational Towing.......................................... 201
Towing...............................................................197
Track Use........................................................252 ........................................................................\
...........252
Traction Control.............................................157 Principle of Operation....................................... 157
Transmission Code Designation............302
Transmission ...................................................
147
Transporting the Vehicle............................213
U
Under Hood Overview - 2.3L EcoBoost™.................................................234
Under Hood Overview - 5.0L, Bullitt.............................................................236
Under Hood Overview - 5.0L...................235
Universal Garage Door Opener................125 HomeLink Wireless Control System............125
USB Port
..........................................................333
459
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Index