2020 FORD FUSION reset

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 261).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals,
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the our
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset
(page 261). Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace cabin air filter.
Every
20,000 mi
(32,000 km)
Replace engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belt(s). 2
Change the automatic transmission fluid.
Every
150,000 mi
(240,000 km) Replace the accessory drive belt(s). 3
Replace the timing belt (1.5L engine).
Change the engine coolant. 4
At
200,000 mi
(322,000 km)
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 After initial inspection, inspect every other oil change until replaced.
3 If not replaced within the last
100,000 mi (160,000 km).
4 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km)
of the message
appearing in the information display
prompting you to change your oil.
• Example 1: The message comes on at
28,751 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at
25,000 mi (40,000 km)).
Perform the engine air filter
replacement. Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect rear axle and U-joints (All-Wheel Drive only).
Inspect frequently, service
as required
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km) Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use
(Such as Delivery, Taxi, Patrol Car or Livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km)
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. *
Every
5,000 mi (8,000 km)
or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset
(page 261).
Exceptions
There are several exceptions to the Normal
Schedule:
Rear Axle and PTU Maintenance
The Power Transfer Unit (PTU) and rear
axle (All-Wheel Drive only) in your vehicle
does not require any normal scheduled
maintenance, unless the vehicle has
experienced extended periods of extreme
or severe duty cycle driving or both PTU
and the axle has been submerged in water.
Checking the PTU and rear axle fluid is not
necessary unless the unit shows signs of
leakage. Contact an authorized dealer for
service. California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 3,000 mi (4,800 km).
If the available API SM or SN oils are not
available, then the oil change interval is
1,800 mi (2,900 km)
.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

Load Limit........................................................217
Special Loading Instructions - for all
vehicles.............................................................. 221
Vehicle Loading - with and without a Trailer.................................................................. 217
Locking and Unlocking..................................61 Activating Intelligent Access............................ 62
Autolock................................................................... 63
Autounlock............................................................. 64
Battery Saver......................................................... 64
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 64
Power Door Locks................................................. 61
Remote Control..................................................... 61
Smart Unlocks for Intelligent Access Keys...................................................................... 63
Lug Nuts See: Changing a Road Wheel....................... 308
M
Maintenance..................................................255 General Information......................................... 255
Manual Climate Control.............................118
Directing Air to the Footwell Air Vents........118
Directing Air to the Instrument Panel Air
Vents................................................................... 118
Setting the Blower Motor Speed................... 118
Setting the Temperature.................................. 118
Switching Defrost On and Off........................ 118
Switching Maximum Air Conditioning On and Off................................................................ 119
Switching Maximum Defrost On and Off........................................................................\
119
Switching Recirculated Air On and Off........................................................................\
119
Switching the Air Conditioning On and Off........................................................................\
118
Switching the Climate Control On and Off........................................................................\
119
Manual Seats
.................................................130
Memory Function..........................................132
Easy Entry and Exit Feature............................ 133
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 133
Saving a PreSet Position.................................. 133Message Center
See: Information Displays................................. 94
Mirrors See: Windows and Mirrors................................ 82
Mobile Communications Equipment.......15
Moonroof..........................................................85 Bounce-Back......................................................... 86
Opening and Closing the Moonroof.............86
Venting the Moonroof........................................ 86
Motorcraft Parts - 1.5L EcoBoost™.......319
Motorcraft Parts - 2.0L EcoBoost™..................................................321
Motorcraft Parts - 2.5L...............................322
Motorcraft Parts - 2.7L EcoBoost™.................................................323
MyKey – Troubleshooting...........................59
MyKey ™
.............................................................56
Principle of Operation........................................ 56
N
Navigation......................................................407 Changing the Format of the Map...............409
cityseeker................................................................ 411
Michelin Travel Guide........................................ 412
Navigation Map Accuracy and Updates............................................................. 412
Route Guidance................................................. 409
Setting a Destination....................................... 408
SiriusXM Traffic and Travel Link.................... 412
Zoom..................................................................... 409
Normal Scheduled Maintenance
..........436
Intelligent Oil-Life Monitor............................. 436
Normal Maintenance Intervals..................... 437
O
Oil Change Indicator Reset
.......................261
Oil Check See: Engine Oil Check...................................... 260
Opening and Closing the Hood
..............255
Closing the Hood............................................... 256
Opening the Hood............................................. 255
Ordering Additional Owner's Literature......................................................242
Obtaining a French Owner ’s Manual..........242
Overhead Console
.......................................144
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Steering............................................................213
Adaptive Learning............................................... 213
Electric Power Steering..................................... 213
Steering Wheel................................................70
Storage Compartments.............................144
Sunroof See: Moonroof....................................................... 85
Sun Visors.........................................................85 Illuminated Vanity Mirror................................... 85
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Switching Automatic High Beam Control On and Off
....................................................80
Activating the Automatic High Beam
Control................................................................ 80
Switching Cruise Control On and Off
...................................................................195
Switching Cruise Control Off......................... 195
Switching Cruise Control On.......................... 195
Symbols Glossary
.............................................7
SYNC™ 3........................................................385
General Information......................................... 385
SYNC™ 3 Troubleshooting.......................417 Additional Information and
Assistance....................................................... 429
Apps........................................................................\
424
Navigation............................................................ 423
Personal Profiles................................................ 427
Phone...................................................................... 421
Resetting the System....................................... 429
USB and Bluetooth Audio............................... 418
Voice Recognition............................................... 417
Wi-Fi Connectivity............................................. 426
SYNC™ Applications and Services.......372 911 Assist................................................................ 372
SYNC Mobile Apps............................................ 374
SYNC™...........................................................368 General Information......................................... 368
SYNC™ Troubleshooting..........................376
T
Technical Specifications See: Capacities and Specifications..............317
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................239
Tire Care
..........................................................288
Glossary of Tire Terminology........................ 290Information About Uniform Tire Quality
Grading............................................................. 288
Information Contained on the Tire Sidewall............................................................. 291
Temperature A B C............................................ 289
Traction AA A B C.............................................. 289
Treadwear............................................................ 289
Tire Pressure Monitoring System..........304 Changing Tires With a Tire Pressure
Monitoring System....................................... 305
Understanding Your Tire Pressure Monitoring System ..................................... 306
Tires See: Wheels and Tires..................................... 288
Towing a Trailer
.............................................222
Load Placement................................................. 222
Towing the Vehicle on Four Wheels..........................................................226
Emergency Towing............................................ 226
Recreational Towing......................................... 226
Vehicles Equipped with 1.5L, 2.0L, and 2.5L Engines............................................................. 226
Vehicles Equipped with a 2.7L Engine................................................................226
Towing..............................................................222
Traction Control
.............................................177
Principle of Operation........................................ 177
Transmission Code Designation
............325
Transmission..................................................163
Transporting the Vehicle
...........................235
U
Under Hood Overview - 1.5L EcoBoost™.................................................256
Under Hood Overview - 2.0L EcoBoost™..................................................257
Under Hood Overview - 2.5L
...................258
Under Hood Overview - 2.7L EcoBoost™.................................................259
Unique Driving Characteristics................150
Universal Garage Door Opener................137 HomeLink Wireless Control System............137
USB Port..........................................................367
Using Adaptive Cruise Control................196 Automatic Cancellation................................... 199
Blocked Sensor................................................... 201
Canceling the Set Speed................................. 199
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index