2020 FORD FUSION ignition

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 415).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 415).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
421
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
427
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
453
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

General Hints........................................................
125
Quickly Cooling the Interior............................. 126
Quickly Heating the Interior............................ 125
Recommended Settings for Cooling...........126
Recommended Settings for Heating..........126
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 126
Hints on Driving With Anti-Lock Brakes.............................................................173
Hood Lock See: Opening and Closing the Hood..........255
Horn.....................................................................72
I
In California (U.S. Only)............................238
Information Display Control........................71
Information Displays
....................................94
General Information............................................ 94
Information Messages
................................103
Active Park............................................................ 103
Adaptive Cruise Control................................... 104
AdvanceTrac®..................................................... 104
Airbag...................................................................... 105
Alarm...................................................................... 105
All-Wheel Drive................................................... 107
Automatic Engine Shutdown......................... 107
Auto Start-Stop.................................................. 105
Battery and Charging System....................... 108
Blind Spot Information and Cross Traffic Alert System................................................... 108
Doors and Locks................................................. 109
Driver Alert............................................................ 109
Fuel........................................................................\
.. 109
Hill Start Assist................................................... 109
Keys and Intelligent Access............................. 110
Lane Keeping System.......................................... 111
Maintenance........................................................... 111
MyKey....................................................................... 112
Park Aid.................................................................... 113
Park Brake............................................................... 113
Power Steering..................................................... 114
Pre-Collision Assist............................................. 114
Remote Start......................................................... 114
Seats........................................................................\
. 115
Starting System ................................................... 115
Tire Pressure Monitoring System................... 115Traction Control...................................................
116
Transmission......................................................... 116
Installing Child Restraints...........................22 Child Seats.............................................................. 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster.........................................87
Instrument Lighting Dimmer
......................76
Instrument Panel............................................18
Interior Lamps.................................................78
Front Interior Lamp.............................................. 78
Rear Interior Lamps............................................. 79
Interior Luggage Compartment Release...........................................................66
Interior Mirror...................................................85 Auto-Dimming Mirror......................................... 85
Manual Dimming Mirror..................................... 85
Introduction.........................................................7
J
Jump Starting the Vehicle........................233 Connecting the Jumper Cables.................... 233
Jump Starting...................................................... 234
Preparing Your Vehicle..................................... 233
Removing the Jumper Cables....................... 234
K
Keyless Entry
...................................................64
SECURICODE™ Keyless Entry
Keypad................................................................ 64
Keyless Starting............................................145 Ignition Modes..................................................... 145
Keys and Remote Controls........................50
L
Lane Keeping System................................204 Switching the System On and Off..............205
Lighting Control
...............................................75
Flashing the Headlamp High Beam..............76
Headlamp High Beam........................................ 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
..................................................217
488
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index