2020 FORD FUSION/HYBRID remote control

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Hood Lock
See: Opening and Closing the Hood..........256
Horn.....................................................................73
Hybrid Vehicle Frequently Asked Questions......................................................152
Hybrid Vehicle Operation..........................148 Battery:................................................................... 149
Braking:................................................................... 149
Driving:.................................................................... 148
Driving to Optimize Fuel Economy..............149
Engine:.................................................................... 149
Starting:................................................................. 148
Stopping:............................................................... 148
Transmission Operation:................................. 148
I
In California (U.S. Only)............................238
Information Display Control.......................72
Information Displays....................................96 General Information........................................... 96
Information Messages................................105
Active Park............................................................ 105
Adaptive Cruise Control.................................. 106
AdvanceTrac ™.................................................... 106
Airbag...................................................................... 107
Alarm....................................................................... 107
Automatic Engine Shutdown......................... 107
Battery and Charging System (12 volt).................................................................... 108
Battery and Charging System (High Voltage)............................................................ 108
Blind Spot Information and Cross Traffic Alert System.................................................... 109
Doors and Locks.................................................. 110
Driver Alert............................................................. 110
Fuel........................................................................\
... 110
Hill Start Assist...................................................... 111
Keys and Intelligent Access.............................. 111
Lane Keeping System......................................... 112
Maintenance.......................................................... 112
MyKey....................................................................... 113
Park Aid................................................................... 114
Park Brake.............................................................. 114
Power Steering..................................................... 115
Pre-Collision Assist............................................. 115
Remote Start......................................................... 116
Seats........................................................................\
116Starting System ..................................................
116
Tire Pressure Monitoring System................... 117
Traction Control.................................................... 117
Transmission.......................................................... 117
Installing Child Restraints...........................22 Child Seats.............................................................. 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................88
Instrument Lighting Dimmer......................77
Instrument Panel
............................................18
Interior Lamps.................................................79
Front Interior Lamp.............................................. 79
Rear Interior Lamps............................................ 80
Interior Luggage Compartment Release............................................................67
Interior Mirror
...................................................86
Auto-Dimming Mirror......................................... 86
Manual Dimming Mirror..................................... 86
Introduction.........................................................7
J
Jump Starting the Vehicle.........................232 Connecting the Jumper Cables.................... 232
Jump Starting...................................................... 233
Preparing Your Vehicle..................................... 232
Removing the Jumper Cables....................... 233
K
Keyless Entry
....................................................65
SECURICODE™ Keyless Entry
Keypad................................................................ 65
Keyless Starting
............................................143
Ignition Modes..................................................... 143
Keys and Remote Controls..........................51
L
Lane Keeping System................................208 Switching the System On and Off..............209
Lighting Control
..............................................76
Flashing the Headlamp High Beam...............77
Headlamp High Beam........................................ 76
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Lighting...............................................................76
General Information............................................ 76
Load Carrying.................................................221
Load Limit........................................................221
Special Loading Instructions - for all
vehicles............................................................. 225
Vehicle Loading - with and without a Trailer.................................................................. 221
Locking and Unlocking.................................62 Activating Intelligent Access............................ 63
Autolock.................................................................. 64
Autounlock............................................................. 65
Battery Saver......................................................... 65
Illuminated Entry.................................................. 65
Illuminated Exit..................................................... 65
Power Door Locks................................................ 62
Remote Control.................................................... 62
Smart Unlocks for Intelligent Access Keys...................................................................... 64
M
Maintenance.................................................256 General Information......................................... 256
Memory Function.........................................130 Easy Entry and Exit Feature............................. 131
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob........................................................................\
131
Saving a PreSet Position................................... 131
Message Center See: Information Displays................................. 96
Mirrors See: Windows and Mirrors................................ 83
Mobile Communications Equipment.......15
Moonroof..........................................................86 Bounce-Back......................................................... 87
Opening and Closing the Moonroof..............87
Venting the Moonroof......................................... 87
Motorcraft Parts
.............................................311
MyKey – Troubleshooting...........................60
MyKey ™
.............................................................57
Principle of Operation......................................... 57
N
Navigation.......................................................375 Changing the Format of the Map.................377 cityseeker..............................................................
379
Michelin Travel Guide...................................... 380
Navigation Map Accuracy and Updates........................................................... 380
Route Guidance.................................................. 377
Setting a Destination........................................ 376
SiriusXM Traffic and Travel Link.................. 380
Zoom....................................................................... 377
Normal Scheduled Maintenance..........424 Intelligent Oil-Life Monitor............................. 424
Normal Maintenance Intervals..................... 425
O
Oil Change Indicator Reset......................259
Oil Check See: Engine Oil Check...................................... 258
Opening and Closing the Hood..............256 Closing the Hood................................................ 257
Opening the Hood............................................. 256
Ordering Additional Owner's Literature......................................................242
Obtaining a French Owner ’s Manual..........242
Overhead Console........................................142
Overriding Automatic High Beam Control.............................................................81
P
Parking Aids
....................................................184
Principle of Operation.......................................184
Passive Anti-Theft System
........................69
SecuriLock® ........................................................... 69
PATS See: Passive Anti-Theft System..................... 69
Pedestrian Alert System
.............................50
Pedestrian Protection..................................50
Perchlorate........................................................13
Personal Safety System ™
.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Phone...............................................................373 Android Auto........................................................ 375
Apple CarPlay...................................................... 375
Pairing Your Cell Phone for the First Time................................................................... 374
Text Messaging................................................... 374
Using Your Cell Phone...................................... 374
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Plug-In Hybrid Vehicle Operation..........150
ECO Cruise.............................................................. 151
EV Modes.............................................................. 150
Fuel Freshness..................................................... 152
Low Engine Use.................................................... 151
Plug-in Power Mode and Hybrid Mode.................................................................. 150
Post-Crash Alert System..........................235
Power Door Locks See: Locking and Unlocking............................. 62
Power Seats....................................................128
10-way power seat............................................. 130
6-way power seat............................................... 129
Power Lumbar..................................................... 130
Power Windows
..............................................83
Accessory Delay................................................... 84
Bounce-Back......................................................... 83
One-Touch Down................................................. 83
One-Touch Up....................................................... 83
Window Lock......................................................... 84
Pre-Collision Assist
......................................217
Adjusting Pre-Collision Assist
Settings............................................................. 219
Blocked Sensors................................................. 219
Using the Pre-Collision Assist System............................................................... 218
Protecting the Environment........................17
R
Rear Parking Aid
...........................................184
Object Distance Indicator............................... 186
Rear Seat Armrest
........................................142
Rear Seats........................................................131
Rear View Camera.......................................196 Camera Guidelines............................................. 197
Camera System Settings................................ 198
Enhanced Park Aids or Park Pilot.................198
Manual Zoom...................................................... 198
Rear Camera Delay............................................ 198
Using the Rear View Camera System.........196
Rear View Camera See: Rear View Camera................................... 196
Reduced Engine Performance.................227
Refueling..........................................................158 Fuel Filler Door Manual Override
Lever................................................................... 160
System Warnings............................................... 160Remote Control
...............................................51
Car Finder................................................................ 54
Intelligent Access Key.......................................... 51
Remote Start......................................................... 55
Replacing the Battery......................................... 53
Sounding the Panic Alarm................................ 54
Using the Key Blade............................................. 52
Remote Start
..................................................125
Automatic Settings............................................ 125
Heated and Cooled Features......................... 125
Last Settings......................................................... 125
Removing a Headlamp
..............................270
Repairing Minor Paint Damage..............280
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)..............................................................242
Reporting Safety Defects (U.S. Only)..............................................................242
Resuming the Set Speed
.........................200
Roadside Assistance..................................230
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 231
Vehicles Sold in the United States: Getting Roadside Assistance................................... 230
Vehicles Sold in the United States: Using Roadside Assistance................................... 230
Roadside Emergencies..............................230
Running-In See: Breaking-In................................................. 228
Running Out of Fuel
.....................................157
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™
.............................................47
Safety Precautions.......................................155
Satellite Radio...............................................332
Satellite Radio Electronic Serial Number
(ESN)................................................................. 333
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Switching to Normal Cruise Control..........206
System Not Available......................................
205
Using MyKey With Remote Start Systems..........................................................60
Using Snow Chains....................................304
Using Stability Control...............................183
Using Summer Tires...................................304
Using SYNC™ With Your Media Player............................................................343
Audio Voice Commands................................. 344
Media Sources.................................................... 343
Using SYNC™ With Your Phone............339 Accessing Features through the Phone
Menu................................................................. 340
Pairing a Phone.................................................. 339
Phone Controls.................................................. 340
Phone Voice Commands................................ 339
Using Traction Control.................................181
Switching the System Off................................ 181
System Indicator Lights and Messages........................................................... 181
Using a Switch...................................................... 181
Using the Information Display Controls.............................................................. 181
Using Voice Recognition............................337 Apps....................................................................... 360
Automatic Blower Motor Speed Reduction......................................................... 361
Climate................................................................... 357
Entertainment.................................................... 356
General.................................................................. 355
Initiating a Voice Session................................ 337
Navigation............................................................ 359
Phone..................................................................... 358
SiriusXM Traffic and Travel Link.................. 360
System Interaction and Feedback..............338
Voice Settings...................................................... 361
Utilizing the Mediation/Arbitration Program (Canada Only)........................240
V
Vehicle Care
...................................................275
General Information.......................................... 275
Vehicle Certification Label........................312
Vehicle Identification Number..................311
Vehicle Storage
............................................280
Body....................................................................... 280Brakes.....................................................................
281
Cooling system.................................................... 281
Disconnecting Your 12 Volt Battery..............281
Engine..................................................................... 281
Fuel system........................................................... 281
General.................................................................. 280
Miscellaneous...................................................... 281
Plugging in Your HYBRID................................. 281
Removing Vehicle From Storage.................282
Tires........................................................................\
. 281
Ventilation See: Climate Control.......................................... 119
VIN See: Vehicle Identification Number..............311
Voice Control
....................................................72
W
Warning Lamps and Indicators..................91 Adaptive Cruise Control..................................... 92
Anti-Lock Braking System................................ 92
Battery...................................................................... 92
Blind Spot Monitor............................................... 92
Brake System Warning Lamp.......................... 92
Cruise Control........................................................ 92
Direction Indicator................................................ 92
Door Ajar.................................................................. 93
EcoSelect................................................................ 93
Electric Park Brake............................................... 93
Engine Oil................................................................ 93
Engine or Motor Coolant Temperature..................................................... 93
EV Later................................................................... 93
EV Now.................................................................... 93
Fasten Seatbelt.................................................... 93
Front Airbag............................................................ 93
Front Fog Lamps.................................................. 93
Grade Assist........................................................... 93
Heads Up Display................................................. 93
High Beam.............................................................. 93
Hood Ajar................................................................ 94
Lane Keeping System Lamp............................ 94
Low Fuel Level...................................................... 94
Low Tire Pressure Warning............................... 94
Parking Lamps...................................................... 94
Powertrain Fault................................................... 94
Ready to Drive....................................................... 94
Service Engine Soon........................................... 94
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index