2020 FORD FUSION/HYBRID USB port

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 373).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 361).
– Device indexing required.
•Re-index your device. See
Settings (page 403).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
408
Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 403).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 403).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Using Driver Alert...............................................
207
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46
Driving Aids....................................................207
Driving Hints...................................................227
Driving Through Water
...............................228
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps....78
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................78
E
Economical Driving
......................................227
EcoSelect.........................................................152
Electric Parking Brake.................................178 Applying the Electric Parking Brake.............178
Automatically Releasing the Electric
Parking Brake................................................... 179
Manually Releasing the Electric Parking Brake................................................................... 179
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 179
Electric Vehicle Information....................380 Charge Settings (Energi Vehicles
Only)................................................................. 380
Power Flow (Hybrid Vehicles Only)............395
Electromagnetic Compatibility
...............441
Emission Law.................................................162
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........163
Tampering With a Noise Control System............................................................... 162
End User License Agreement.................443 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 443
Engine Block Heater
....................................146
Using the Engine Block Heater....................... 147
Engine Coolant Check...............................260 Adding Coolant.................................................... 261
Coolant Change................................................. 263
Engine Coolant Temperature Management.................................................. 264Fail-Safe Cooling...............................................
263
Recycled Coolant............................................... 262
Severe Climates................................................. 262
Engine Emission Control............................162
Engine Immobilizer See: Passive Anti-Theft System..................... 69
Engine Oil Check
..........................................258
Adding Engine Oil.............................................. 258
Engine Oil Dipstick......................................258
Engine Specifications
.................................310
Entertainment...............................................361 AM/FM Radio...................................................... 362
Apps........................................................................\
370
Bluetooth Stereo or USB................................ 369
CD (If equipped)................................................ 368
HD Radio ™ Information (If
Available)........................................................ 365
SiriusXM® Satellite Radio (If Activated)........................................................ 363
Sources.................................................................. 362
Supported Media Players, Formats and Metadata Information................................. 370
USB Ports............................................................. 370
Environment......................................................17
EPB See: Electric Parking Brake.............................. 178
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................84
Auto-Dimming Feature...................................... 85
Blind Spot Monitor.............................................. 85
Fold-Away Exterior Mirrors............................... 85
Heated Exterior Mirrors...................................... 85
Memory Mirrors..................................................... 85
Power Exterior Mirrors........................................ 84
Power-Folding Mirrors........................................ 85
Puddle Lamps ...................................................... 85
Signal Indicator Mirrors...................................... 85
F
Fastening the Seatbelts..............................34 Seatbelt Locking Modes.................................... 35
Using Seatbelts During Pregnancy................34
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................283
Floor Mats
.......................................................228
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

SYNC™ 3 Troubleshooting.....................405
Additional Information and
Assistance......................................................... 417
Apps........................................................................\
. 412
Navigation.............................................................. 411
Personal Profiles................................................. 415
Phone.................................................................... 409
Resetting the System........................................ 417
USB and Bluetooth Audio............................. 406
Voice Recognition............................................. 405
Wi-Fi Connectivity.............................................. 414
SYNC™ Applications and Services........................................................340
911 Assist.............................................................. 340
SYNC Mobile Apps............................................ 342
SYNC™...........................................................336 General Information......................................... 336
SYNC™ Troubleshooting.........................344
T
Technical Specifications See: Capacities and Specifications.............310
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................239
Tire Care
..........................................................289
Glossary of Tire Terminology.......................... 291
Information About Uniform Tire Quality Grading............................................................. 289
Information Contained on the Tire Sidewall............................................................ 292
Temperature A B C............................................ 290
Traction AA A B C.............................................. 290
Treadwear............................................................ 290
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................283
Tire Pressure Monitoring System..........305 Changing Tires With a Tire Pressure
Monitoring System...................................... 306
Understanding Your Tire Pressure Monitoring System ..................................... 306
Tire Repair Kit See: Tire Sealant and Inflator Kit.................283
Tire Sealant and Inflator Kit
....................283
First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 285
General Information......................................... 284Second Stage: Checking Tire
Pressure............................................................ 287
Tips for Use of the Kit...................................... 284
What to do after the Tire has been Sealed............................................................... 287
What to do when a Tire Is Punctured........285
Tires See: Wheels and Tires..................................... 283
Towing a Trailer
............................................226
Towing the Vehicle on Four Wheels..........................................................226
Emergency Towing............................................ 226
Recreational Towing......................................... 226
Towing..............................................................226
Traction Control
.............................................181
Principle of Operation........................................ 181
Transmission Code Designation.............313
Transmission...................................................173
Transporting the Vehicle...........................236
U
Under Hood Overview................................257
Unique Driving Characteristics................148
Universal Garage Door Opener...............135 HomeLink Wireless Control System............135
USB Port
.........................................................335
Using Adaptive Cruise Control...............200
Automatic Cancellation.................................. 203
Blocked Sensor.................................................. 205
Canceling the Set Speed................................ 203
Changing the Set Speed................................. 203
Detection Issues................................................ 204
Following a Vehicle............................................ 201
Following a Vehicle to a Complete Stop................................................................... 202
Hilly Condition Usage...................................... 204
Overriding the Set Speed............................... 203
Park Brake Application.................................... 204
Resuming the Set Speed................................ 203
Setting the Adaptive Cruise Speed.............201
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 201
Setting the Gap Distance............................... 202
Switching Adaptive Cruise Control Off...................................................................... 204
Switching Adaptive Cruise Control On........................................................................\
201
481
Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index