Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment
(page 361). Select to adjust climate settings
See
Climate (page 371).
Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 373).
Select to use the navigation
system.
See Navigation (page
375). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
400
). Select to adjust system settings.
See
Settings (page 403).
Cleaning the Touchscreen
See
Cleaning the Interior (page 278). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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(If Equipped) E100027 E283811 E280315 E280315
Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1 Add the name of the feature to the command.
Entertainment
Audio Source Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a Bluetooth device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.1
AM ___
Listen to SiriusXM radio.2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.1
FM ___
1 Add the radio frequency to two decimal places to the command.
2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
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USB and Media Player
Description
Voice Command
Play your music by category. 1
Play Album ___
Play Artist ___
Play Genre ___
Play Playlist ___
Play Song ___
Play Audiobook ___
Play Podcast ___
Browse music on a USB device.
Browse All Albums
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse your music by category on a USB device. 1
Browse Album ___
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___
1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
Climate (If Equipped)
You can control the temperature of the
vehicle using voice commands. ___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.
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(If Equipped)
SiriusXM® Satellite Radio (If
Activated)
Note:
This feature may not be available in
all markets and requires an active
subscription. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SiriusXM satellite radio channels,
and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Note:
SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming. This includes canceling,
moving or adding particular channels, and
its prices, at any time, with or without notice
to you. We are not responsible for any such
programming changes.
Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
The following buttons are available for SiriusXM: Action and Description
Menu Item
Touch this button to see a list of available stations.
Browse
A pop-up appears, allowing you to type in the call numbers of
a station.
Direct Tune
Once you enter the stations call numbers, you can select:The system tunes to the station you select.
Enter
You exit the pop-up and the current station
continues to play.
Cancel
You can press the backspace button to delete the previous
number.
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Function
Button
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio books
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Ports The USB ports are in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature. Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or Bluetooth enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 400).
Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
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(If Equipped)E211463
Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 373).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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(If Equipped)
Using Driver Alert...............................................
207
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46
Driving Aids....................................................207
Driving Hints...................................................227
Driving Through Water
...............................228
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps....78
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................78
E
Economical Driving
......................................227
EcoSelect.........................................................152
Electric Parking Brake.................................178 Applying the Electric Parking Brake.............178
Automatically Releasing the Electric
Parking Brake................................................... 179
Manually Releasing the Electric Parking Brake................................................................... 179
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 179
Electric Vehicle Information....................380 Charge Settings (Energi Vehicles
Only)................................................................. 380
Power Flow (Hybrid Vehicles Only)............395
Electromagnetic Compatibility
...............441
Emission Law.................................................162
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........163
Tampering With a Noise Control System............................................................... 162
End User License Agreement.................443 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 443
Engine Block Heater
....................................146
Using the Engine Block Heater....................... 147
Engine Coolant Check...............................260 Adding Coolant.................................................... 261
Coolant Change................................................. 263
Engine Coolant Temperature Management.................................................. 264Fail-Safe Cooling...............................................
263
Recycled Coolant............................................... 262
Severe Climates................................................. 262
Engine Emission Control............................162
Engine Immobilizer See: Passive Anti-Theft System..................... 69
Engine Oil Check
..........................................258
Adding Engine Oil.............................................. 258
Engine Oil Dipstick......................................258
Engine Specifications
.................................310
Entertainment...............................................361 AM/FM Radio...................................................... 362
Apps........................................................................\
370
Bluetooth Stereo or USB................................ 369
CD (If equipped)................................................ 368
HD Radio ™ Information (If
Available)........................................................ 365
SiriusXM® Satellite Radio (If Activated)........................................................ 363
Sources.................................................................. 362
Supported Media Players, Formats and Metadata Information................................. 370
USB Ports............................................................. 370
Environment......................................................17
EPB See: Electric Parking Brake.............................. 178
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................84
Auto-Dimming Feature...................................... 85
Blind Spot Monitor.............................................. 85
Fold-Away Exterior Mirrors............................... 85
Heated Exterior Mirrors...................................... 85
Memory Mirrors..................................................... 85
Power Exterior Mirrors........................................ 84
Power-Folding Mirrors........................................ 85
Puddle Lamps ...................................................... 85
Signal Indicator Mirrors...................................... 85
F
Fastening the Seatbelts..............................34 Seatbelt Locking Modes.................................... 35
Using Seatbelts During Pregnancy................34
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................283
Floor Mats
.......................................................228
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Switching to Normal Cruise Control..........206
System Not Available......................................
205
Using MyKey With Remote Start Systems..........................................................60
Using Snow Chains....................................304
Using Stability Control...............................183
Using Summer Tires...................................304
Using SYNC™ With Your Media Player............................................................343
Audio Voice Commands................................. 344
Media Sources.................................................... 343
Using SYNC™ With Your Phone............339 Accessing Features through the Phone
Menu................................................................. 340
Pairing a Phone.................................................. 339
Phone Controls.................................................. 340
Phone Voice Commands................................ 339
Using Traction Control.................................181
Switching the System Off................................ 181
System Indicator Lights and Messages........................................................... 181
Using a Switch...................................................... 181
Using the Information Display Controls.............................................................. 181
Using Voice Recognition............................337 Apps....................................................................... 360
Automatic Blower Motor Speed Reduction......................................................... 361
Climate................................................................... 357
Entertainment.................................................... 356
General.................................................................. 355
Initiating a Voice Session................................ 337
Navigation............................................................ 359
Phone..................................................................... 358
SiriusXM Traffic and Travel Link.................. 360
System Interaction and Feedback..............338
Voice Settings...................................................... 361
Utilizing the Mediation/Arbitration Program (Canada Only)........................240
V
Vehicle Care
...................................................275
General Information.......................................... 275
Vehicle Certification Label........................312
Vehicle Identification Number..................311
Vehicle Storage
............................................280
Body....................................................................... 280Brakes.....................................................................
281
Cooling system.................................................... 281
Disconnecting Your 12 Volt Battery..............281
Engine..................................................................... 281
Fuel system........................................................... 281
General.................................................................. 280
Miscellaneous...................................................... 281
Plugging in Your HYBRID................................. 281
Removing Vehicle From Storage.................282
Tires........................................................................\
. 281
Ventilation See: Climate Control.......................................... 119
VIN See: Vehicle Identification Number..............311
Voice Control
....................................................72
W
Warning Lamps and Indicators..................91 Adaptive Cruise Control..................................... 92
Anti-Lock Braking System................................ 92
Battery...................................................................... 92
Blind Spot Monitor............................................... 92
Brake System Warning Lamp.......................... 92
Cruise Control........................................................ 92
Direction Indicator................................................ 92
Door Ajar.................................................................. 93
EcoSelect................................................................ 93
Electric Park Brake............................................... 93
Engine Oil................................................................ 93
Engine or Motor Coolant Temperature..................................................... 93
EV Later................................................................... 93
EV Now.................................................................... 93
Fasten Seatbelt.................................................... 93
Front Airbag............................................................ 93
Front Fog Lamps.................................................. 93
Grade Assist........................................................... 93
Heads Up Display................................................. 93
High Beam.............................................................. 93
Hood Ajar................................................................ 94
Lane Keeping System Lamp............................ 94
Low Fuel Level...................................................... 94
Low Tire Pressure Warning............................... 94
Parking Lamps...................................................... 94
Powertrain Fault................................................... 94
Ready to Drive....................................................... 94
Service Engine Soon........................................... 94
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