2020 FORD FUSION/HYBRID battery

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device orremoving the device's
battery, then trying again.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a possible
phone malfunction. Use the SYNCmyphone
feature available on the website.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a limitation on your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts. If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
Depending upon your phone,
you may have to grant SYNC permission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ (If Equipped)

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction. Update your device's firm-
ware.
Turn off the Auto phone- book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction.
Press the Phone button to
return to the Phone menu.
You are on the Select a
Character screen.
I cannot return to the Phone
menu when selecting a contact. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ (If Equipped)

To improve the charging experience, your vehicle has the following convenience
features:
Description
Feature
Your vehicle schedules its charging time for when the utility rates
are lowest. Contact your utility company to see what rates are
available.
Value Charge
Your vehicle starts charging immediately after you connect the
charging plug.
Charge Now
Get the most miles out of every charge by conditioning your
plugged in vehicle. Set the cabin temperature when you set your
GO Time in order to use energy from your home, or charging
station, instead of your vehicle battery.
Cabin Conditioning
Setting GO Times allows you to control charging schedules and
cabin conditioning settings so your vehicle is ready to drive when
you are. By setting a GO Time, your vehicle can use your value
charge settings to minimize your electricity costs but still prioritize
getting a full charge before your GO Time. A calendar view allows
you to program two GO Times per day for each day of the week.
My GO Times
Note: Remember, you must plug in your vehicle for My GO Time
to work.
Note: Charging to 100% by your next GO
Time will always be the priority. When Value
Charge is selected, charging outside of
off-peak times may be necessary in order
to be fully charged by your GO Time. Charge Settings Screen
Each of the four areas highlighted below
show a different feature of the charge
settings screen.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

My GO Time summary displays the next GO Time and cabin temperature
setting.
A
Charging status and actual times displays charging status with the charging
start time, end time, and duration.
B
Charge profile and mode displays the charging profile and charging mode for
the vehicle's present location.
C
Estimated charge time limits displays the estimated minimum and maximum
times to fully charge the high-voltage battery and the battery ’s present state
of charge as a percentage of total plug-in capacity.
D
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)E219521

Action and Description
Menu Item
Item
This area of the screen shows your scheduled Go Time and
your cabin conditioning information.
My GO Times
A
This is the time and date of your next set drive time. Your
vehicle automatically schedules charging and cabin condi-
tioning to finish by this time.
Next GO Time
B
This is the chosen cabin conditioning setting for this GO
Time.
Temperature
C
This accesses your GO Time Schedule (see GO Time
Schedule later in this section).
Edit
D
This cancels the cabin conditioning for the present GO Time.
Once you touch Skip, the GO Time and Temperature grey
out, and the LED illuminates on the Skip button. Touch the
button again to switch on the cabin conditioning. This
feature allows you to ignore the present GO Time without
having to delete it or having to switch off the entire schedule
(see
GO Time Schedule later in this section). After the
present GO Time passes, this feature resets.
Skip
E
Conflict Notification
The system alerts you to any conflicts by
highlighting areas of the screen in colored
text.
If your battery cannot have a full charge by the scheduled drive time, the system
highlights your next GO Time and Charge Complete time and the following
message appears: Action and Description
Menu Item
This is normal; the vehicle is informing you of the conflicting situation.
This notification only displays when the gearshift selector lever is in
position
P.
Charge time
not sufficient
to meet
scheduled
GO Time
settings Note: Charging occurs as soon as you plug the vehicle in. The system
limits cabin conditioning to 15 minutes before your GO Time.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Action and Description
Menu Item
Item
This is the status of the charging system, which includes
the charging plug, high-voltage battery and charger.
Charge Status
A
This means the vehicle is
unplugged. Charge Start and
Complete information is for the
present vehicle location.
Next Charge
This means you plugged the
vehicle in and it is ready to
charge. Typical of Value Charge
mode, the vehicle may not start
charging right away because it
is set to charge at times with
lower utility costs.
Waiting to charge
This means the high-voltage
battery is charging.
Charging
This informs you that the high-
voltage battery is fully charged
and not currently scheduled for
further charging.
Charged
This alerts you that a fault is
present and is preventing the
high-voltage battery from
charging. Check the charge
plug connection, charge cord,
and charging station.
Fault
This is the estimated time of charge completion.
Complete
B
When the vehicle is in Charge
Now mode, and unplugged, the
system displays the charging
duration in hours. Once you
plug in the vehicle, the value
shows the estimated time to
finish charging.
Charge Now Duration
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Action and Description
Menu Item
Item
When the vehicle is in Value
Charge mode, the system
displays the estimated charge
complete time. It is normal for
the estimated complete time
to change when charging. The
vehicle keeps charging until the
high-voltage battery is fully
charged.
Scheduled Charge
Complete Time
This is the scheduled start time of charging.
Start
C
When the vehicle is in Charge
Now mode, and unplugged, the
message At Plug In appears,
indicating the vehicle immedi-
ately starts charging once you
plug it in. Once you plug it in,
the system shows the actual
charge start time.
At Plug-In
When the vehicle is in Value
Charge mode, the system
displays the scheduled charge
start time (for example, 8:00
PM). Once charging starts, the
system continues to display the
actual charge start time.
Scheduled Charge Start
Time
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

Estimated Charge Time Limits
Action and Description
Menu Item
Item
This shows you the battery's current charge displayed
as a percentage. A reading of 100% means the battery
has a full charge. A reading of 0% indicates the battery
has no plug-in energy left.
Battery
A
240V / High Power is the estimated minimum charging
time from the present high-voltage battery level to full
charge (100%). This represents the shortest amount of
time you should expect the high-voltage battery to
recharge under ideal conditions. Ideal conditions include
a 240V charging station and a minimum 30A service and
high-voltage battery at a moderate temperature.
To Fully Charge
B
391
Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)E219529