2020 FORD FUSION ENERGI steering wheel

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 373).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped)

Normal Scheduled Maintenance
1
Inspect the steering linkage, ball joints, suspension and tie
rod-ends.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor system anytime you change the engine oil and
filter. See
Oil Change Indicator Reset (page 259). Other Maintenance Items
1
Replace the cabin air filter.
Every
20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km)
Change the automatic transmission fluid.
Every
150,000 mi
(240,000 km)
Change the engine coolant and the motor electronics
coolant.2
At
200,000 mi
(322,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km)of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
Fusion Energi Plug-ln Hybrid At Every Oil Change Interval as Indicated by the Information Display.
1
Change the engine oil and filter. 2
Inspect the automatic transmission fluid level. Consult dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine and the motor electronics coolant level/strength and hoses.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display.
1
Inspect the exhaust system and the heat shields.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and the tie rod ends.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed two years or 20,000 mi (32,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor system anytime you change the engine oil and
filter. See
Oil Change Indicator Reset (page 259). Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Rotate the tires, inspect the tire wear and measure the
tread depth.
Every
10,000 mi
(16,000 km) Inspect the engine oil filter for corrosion. 2
Perform a multi-point inspection, recommended.
Replace the cabin air filter.
Every
20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km)
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

A
A/C
See: Climate Control.......................................... 119
About This Manual...........................................7
ABS See: Brakes............................................................. 177
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 178
Accessories
.....................................................418
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control...........200
Active Park Assist.........................................189 Using Active Park Assist.................................. 190
Adjusting the Headlamps.........................267 Horizontal Aim Adjustment........................... 268
Vertical Aim Adjustment................................. 267
Adjusting the Steering Wheel.....................71
Airbag Disposal
...............................................49
Air Conditioning See: Climate Control.......................................... 119
Air Filter See: Changing the Engine Air Filter............260
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting...........................................80 Adjusting the Brightness................................... 80
Changing the Color............................................. 80
Switching Ambient Lighting Off.................... 80
Switching Ambient Lighting On..................... 80
Anti-Theft Alarm............................................70 Arming the Alarm................................................. 70
Disarming the Alarm........................................... 70
Appendices.....................................................441
Apps
.................................................................400
SiriusXM Traffic and Travel Link................... 401
Using Apps on an Android Device................401
Using Apps on an iOS Device........................ 401
Using Mobile Navigation on an Android Device................................................................ 401
At a Glance........................................................18
Audible Warnings and Indicators.............95 Headlamps On Warning Chime...................... 95
Keyless Warning Alert........................................ 95Parking Brake On Warning Chime.................95
Audio Control....................................................71 You can operate the following functions
with the control:................................................ 71
Audio System
................................................325
General Information......................................... 325
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
..............329
Accessing the Sound Settings...................... 329
Adjusting the Volume....................................... 329
Changing Radio Stations................................ 330
Ejecting the CD................................................... 330
Inserting a CD...................................................... 330
Switching the Audio Unit On and Off........330
Using Seek, Fast Forward and Reverse............................................................. 330
Audio Unit - Vehicles With: SYNC.........326 Accessing the Apps Menu............................... 327
Accessing the Clock Settings......................... 327
Accessing the Media Source Menu.............327
Accessing the Phone Features...................... 327
Accessing the Settings Menu........................ 327
Accessing the Sound Settings....................... 327
Adjusting the Volume....................................... 327
Changing Radio Stations................................ 328
Listening to the Radio...................................... 328
Playing or Pausing Media............................... 328
Switching Radio Text On and Off................328
Switching Repeat Mode On and Off..........328
Switching Shuffle Mode On and Off..........328
Switching the Audio Unit On and Off........328
Switching the Display On and Off...............328
Using Seek, Fast Forward and Reverse............................................................. 329
Using the Display Control............................... 328
Using the Number Block................................. 328
Audio Unit - Vehicles With: Touchscreen Display, Vehicles Without: Sony Audio
System..........................................................325
Adjusting the Volume....................................... 326
Changing Radio Stations................................ 326
Playing or Pausing Media............................... 326
Switching the Audio Unit On and Off........326
Using Seek, Fast Forward and Reverse............................................................. 326
Autolamps
.........................................................77
Windshield Wiper Activated
Headlamps......................................................... 77
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Switching the Heated Seats On and
Off....................................................................... 372
Switching the Heated Steering Wheel On and Off.............................................................. 372
Switching the Heated Windshield On and Off....................................................................... 372
Switching the Rear Climate Controlled Seats On and Off........................................... 373
Switching the Rear Heated Seats On and Off....................................................................... 373
Switching the Rear Ventilated Seats On and Off.............................................................. 373
Switching the Ventilated Seats On and Off....................................................................... 373
Climate Control..............................................119
Climate Controlled Seats..........................133 Cooled Seats........................................................ 134
Collision, Damage or Fire Event.............234 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries..................... 234
Connected Vehicle
.......................................321
Connecting the Vehicle to a Mobile
Network............................................................. 321
Connected Vehicle Limitations
................321
Connected Vehicle Requirements..........321
Connected Vehicle – Troubleshooting........................................322
Connecting the Vehicle to a Mobile Network.........................................................321
Connecting FordPass to the Modem..........321
Enabling and Disabling the Modem............321
What Is the Modem........................................... 321
Connecting the Vehicle to a Wi-Fi Network.........................................................321
Coolant Check See: Engine Coolant Check........................... 260
Crash Sensors and Airbag Indicator.......48
Creating a MyKey
...........................................58
Programming or Changing Configurable
Settings............................................................... 59
Creating a Wi-Fi Hotspot..........................324 Connecting a Device to the Wi-Fi
Hotspot............................................................. 324
Finding the Wi-Fi Hotspot Name and Password......................................................... 324Cross Traffic Alert
.........................................214
Cross Traffic Alert Behavior When Trailer
is Attached....................................................... 216
Cross Traffic Alert Indicator............................ 216
Cross Traffic Alert Information Messages.......................................................... 216
Cross Traffic Alert System Limitations........................................................ 215
Cross Traffic Alert System Sensors..............215
Switching the System On and Off...............216
Using Cross Traffic Alert................................... 214
Cruise Control................................................199
Cruise Control Indicators..........................200
Cruise Control - Vehicles With: Adaptive Cruise Control With Stop and Go
..........72
Cruise Control - Vehicles With: Cruise Control.............................................................72
Customer Assistance
..................................237
D
Data Recording
..................................................9
Comfort, Convenience and Entertainment
Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With an Emergency Call System.................................................................. 13
Vehicles With SYNC............................................. 12
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................78
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)............78
Declaration of Conformity
.......................469
Declaration of Conformity - Vehicles With: SYNC 3.............................................469
Radio Frequency Statement........................ 469
Digital Radio
..................................................330
HD Radio Reception and Station
Troubleshooting............................................. 331
Direction Indicators........................................79
Doors and Locks.............................................62
Driver Alert
......................................................207
Principle of Operation...................................... 207
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Fog Lamps - Front
See: Front Fog Lamps......................................... 78
Ford Credit.........................................................13
US Only..................................................................... 13
Ford Protect
...................................................419
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 420
Ford Protect Extended Service Plans (U.S. Only)................................................................... 419
Front Fog Lamps............................................78 Front Fog Lamp Indicator.................................. 79
Switching the Front Fog Lamps On or Off........................................................................\
. 78
Front Parking Aid..........................................186 Object Distance Indicator................................ 187
Front Passenger Sensing System............43
Fuel and Refueling.......................................155
Fuel Consumption.......................................160 Advertised Capacity.......................................... 160
Calculating Fuel Economy.............................. 160
Fuel Filler Funnel Location........................157
Fuel Filter
........................................................269
Fuel Quality.....................................................155 Choosing the Right Fuel................................... 155
Fuel Freshness Mode........................................ 156
Fuel Shutoff
....................................................231
Fuses................................................................244
Fuse Specification Chart..........................244
Passenger Compartment Fuse Panel.........251
Power Distribution Box.................................... 244
G
Garage Door Opener
...................................135
Garage Door Opener See: Universal Garage Door Opener............135
Gauges...............................................................88 Left Information Display................................... 88
Right Information Display................................. 90
Gearbox See: Transmission............................................... 173
General Information on Radio Frequencies....................................................51
Intelligent Access.................................................. 51
General Maintenance Information.........421 Multi-point Inspection..................................... 424
Owner Checks and Services.......................... 423
Protecting Your Investment............................ 421Why Maintain Your Vehicle?...........................
421
Why Maintain Your Vehicle at Your Dealership?...................................................... 421
Getting Assistance Outside the U.S. and Canada.........................................................240
Getting the Services You Need...............237 Away From Home.............................................. 237
Global Opening and Closing......................84 Closing the Windows.......................................... 84
Opening the Windows....................................... 84
H
Hazard Flashers
.............................................231
Headlamp Adjusting See: Adjusting the Headlamps..................... 267
Headlamp Exit Delay.....................................77
Headlamp Removal See: Removing a Headlamp.......................... 270
Headrest See: Head Restraints......................................... 126
Head Restraints.............................................126 Adjusting the Head Restraint.......................... 127
Tilting Head Restraints .................................... 128
Heated Exterior Mirrors...............................125
Heated Rear Window..................................124
Heated Seats
..................................................133
Heated Steering Wheel................................72
Heating See: Climate Control.......................................... 119
High Voltage Battery
...................................166
General Information.......................................... 166
High Voltage Shutoff Switch
....................172
Hill Start Assist..............................................179 Switching the System On and Off...............180
Using Hill Start Assist....................................... 180
Hints on Controlling the Interior Climate..........................................................123
Defogging the Side Windows in Cold Weather............................................................. 124
General Hints........................................................ 123
Quickly Cooling the Interior............................. 124
Quickly Heating the Interior............................ 124
Recommended Settings for Cooling...........124
Recommended Settings for Heating..........124
Hints on Driving With Anti-Lock Brakes.............................................................178
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Satellite Radio Reception Factors...............333
SiriusXM Satellite Radio Service..................
333
Troubleshooting................................................. 334
Scheduled Maintenance Record...........430
Scheduled Maintenance............................421
Seatbelt Extensions......................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................33 Principle of Operation......................................... 33
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 36
Seats.................................................................126
Security..............................................................69
Settings...........................................................403 911 Assist.............................................................. 403
Ambient Lighting.............................................. 404
Audio...................................................................... 403
Automatic Updates.......................................... 403
Bluetooth............................................................. 403
Charge Settings................................................. 403
Clock...................................................................... 403
Display................................................................... 403
Driver Assist......................................................... 403
FordPass............................................................... 403
General.................................................................. 403
Message Center................................................. 404
Mobile Apps........................................................ 403
Multi Contour Seats......................................... 403
Navigation............................................................ 403
Personal Profiles............................................... 404
Phone.................................................................... 403
Seats...................................................................... 403
Sound.................................................................... 403
Valet Mode.......................................................... 404
Vehicle................................................................... 403
Voice Control...................................................... 403
Setting the Cruise Control Speed
..........199
Changing the Set Speed................................. 199
Side Airbags
.....................................................45
Side Sensing System..................................188 Object Distance Indicator............................... 189
Sitting in the Correct Position..................126
Snow Chains See: Using Snow Chains................................. 304Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................428
Exceptions............................................................ 429
Speed Control See: Cruise Control............................................ 199
Stability Control............................................182 Principle of Operation....................................... 182
Starting a Hybrid Electric Vehicle System...........................................................144
Automatic Shutdown....................................... 145
Fast Restart.......................................................... 144
Guarding Against Exhaust Fumes...............146
Important Ventilating Information..............146
Switching Off Your Vehicle When It Is Moving............................................................... 145
Switching Off Your Vehicle When It Is Stationary......................................................... 145
Starting and Stopping the Engine..........143 General Information.......................................... 143
Steering.............................................................217 Adaptive Learning............................................... 217
Electric Power Steering..................................... 217
Steering Wheel.................................................71
Storage Compartments.............................142
Sunroof See: Moonroof...................................................... 86
Sun Visors.........................................................86 Illuminated Vanity Mirror................................... 86
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Switching Automatic High Beam Control On and Off......................................................81
Activating the Automatic High Beam Control.................................................................. 81
Switching Cruise Control On and Off
...................................................................199
Switching Cruise Control Off......................... 199
Switching Cruise Control On.......................... 199
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index