ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off. FIRE EXTINGUISHER (IF EQUIPPED)
Every month you should visually inspect it
and verify that the indicator and the
canister show no damage, the trigger is in
good operating condition, and there is no
obstruction to removing the extinguisher.
Maintenance of the fire extinguisher is the
responsibility of the owner. The operating
instructions are on the fire extinguisher.
When replacing, make sure the new fire
extinguisher is of type dry powder ABC.
Note:
Before use, remove the transparent
plastic packaging to prevent obstruction.
Note: Make sure you regularly check the
expiration date on the fire extinguisher.
WARNING TRIANGLE (IF EQUIPPED)
You can stow the warning triangle in the
rear load floor storage compartment.
FUEL SHUTOFF WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
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The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4.
Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start
system:
1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your
vehicle.
3. Remove your foot from the brake pedal
and press
START/STOP to switch off
your vehicle.
4. You can attempt to start the vehicle by pressing the brake pedal and
START/STOP
, or press START/STOP
without pressing the brake pedal.
5. If the vehicle does not start, repeat steps 1 through 4.
JUMP STARTING THE VEHICLE WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNING:
Do not attach the
cables to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. Stay
clear of moving parts. To avoid reverse
polarity connections, make sure that you
correctly identify the positive (+) and
negative (-) terminals on both the
disabled and booster vehicles before
connecting the cables.
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AUXILIARY SWITCHES
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
equipped with radio transmitters, for
example, two-way radios, telephones
and theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulations, and
should be installed by an authorized
dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle. The auxiliary switch option package
provides six switches mounted in the
overhead console. These switches operate
when the vehicle is running or from battery
power, depending on the switchable fuse
AUXF4's location in the upfitter relay box.
We recommend, however, that the engine
remain running to maintain battery charge
when using the auxiliary switches for
extended periods of time or higher current
draws.
Note:
When your vehicle has a diesel
engine, use the auxiliary switches only when
the engine is running. The glow plugs also
drain battery power when the ignition key is
in the on position. Using the auxiliary
switches, even for limited amounts of time,
can cause your battery to drain quickly and
prevent your vehicle from restarting.
When switched on, the auxiliary switches
provide electrical battery power for a
variety of personal or commercial uses.
Switches 1 through 4 provide 25 amps.
Switches 5 and 6 provide 40 amps.
The relay box for the auxiliary switches is
in the engine compartment. See your
authorized dealer for service.
The relays are coded as shown:
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Battery and Charging System.........................
127
Blind Spot Information and Cross Traffic Alert System..................................................... 127
Diesel Messages.................................................. 128
Doors and Locks................................................. 130
Driver Alert.............................................................. 131
Drivetrain................................................................. 131
Engine....................................................................... 131
Fuel........................................................................\
... 132
Keys and Remote Controls.............................. 132
Lane Keeping System........................................ 133
Maintenance......................................................... 133
MyKey...................................................................... 134
Off Road................................................................. 134
Park Aid.................................................................. 135
Park Brake.............................................................. 135
Power Steering.................................................... 136
Pre-Collision Assist............................................ 136
Remote Start........................................................ 137
Seats........................................................................\
137
Starting System .................................................. 137
Tailgate.................................................................... 137
Tire Pressure Monitoring System.................. 138
Trail Control.......................................................... 138
Trailer....................................................................... 139
Installing Child Restraints...........................24
Child Seats.............................................................. 24
Combining Seatbelt and LATCH Lower Anchors for Attaching Child
Restraints........................................................... 30
Front Seat Tether Strap Attachment (Regular Cab).................................................... 31
Rear Seat Tether Strap Attachment (Crew Cab and Super Cab)....................................... 32
Use of Inboard Lower Anchors from the Outboard Seating Positions (Center
Seating Use) .................................................... 29
Using Lap and Shoulder Belts (Except Front Center Position of Super Cab and Crew
Cab)...................................................................... 24
Using Lap and Shoulder Belts (Front Center Position of Super Cab and Crew
Cab)...................................................................... 26
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 28
Using Tether Straps............................................ 30
Instrument Cluster.......................................104
Instrument Lighting Dimmer.....................90 Instrument Panel
...........................................20
Interior Air Quality........................................149
Interior Lamps
.................................................92
Front Interior Lamp.............................................. 92
Rear Interior Lamps............................................. 93
Interior Mirror
...................................................101
Auto-Dimming Mirror......................................... 101
Manual Dimming Mirror.................................... 101
Introduction........................................................9
J
Jump Starting the Vehicle.........................322 Connecting the Jumper Cables.................... 322
Jump Starting...................................................... 323
Preparing Your Vehicle..................................... 322
Removing the Jumper Cables....................... 323
K
Keyless Entry...................................................69 SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 69
Keyless Starting
.............................................175
Keys and Remote Controls.........................55
L
Lane Keeping System
................................250
Switching the System On and Off................251
System Display.................................................... 251
System Settings.................................................. 251
Troubleshooting................................................. 252
Lighting Control
..............................................89
Flashing the Headlamp High Beam.............90
Headlamp High Beam....................................... 89
Lighting..............................................................89 General Information........................................... 89
Limited Slip Differential............................220
Load Carrying
................................................270
Load Limit.......................................................270
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 274
Vehicle Loading - with and without a Trailer................................................................. 270
Locating the Cabin Air Filter.....................149
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Locking and Unlocking................................66
Activating Intelligent Access........................... 66
Autolock.................................................................. 68
Battery Saver......................................................... 68
Illuminated Entry.................................................. 68
Power Door Locks................................................ 66
Remote Control.................................................... 66
Smart Unlock......................................................... 67
Smart Unlocks for Intelligent Access Keys....................................................................... 67
Lug Nuts See: Changing a Road Wheel........................ 422
M
Maintenance..................................................342 General Information......................................... 342
Manual Climate Control.............................142 Directing the Airflow.......................................... 142
Setting the Blower Motor Speed.................. 142
Setting the Temperature.................................. 142
Switching Maximum Air Conditioning On and Off............................................................... 143
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off........................................................................\
143
Switching the Air Conditioning On and Off........................................................................\
142
Switching the Climate Control On and Off........................................................................\
143
Manual Seats.................................................152 Manual Lumbar .................................................. 153
Moving the Seat Backward and Forward............................................................. 153
Recline Adjustment........................................... 153
Memory Function.........................................156
Easy Entry and Exit Feature............................. 157
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
...... 156
Recalling a Preset Position............................. 156
Saving a Preset Position.................................. 156
Message Center See: Information Displays................................. 112
Mirrors See: Windows and Mirrors................................ 97Mobile Communications
Equipment......................................................18
Moonroof.........................................................102 Bounce-Back....................................................... 103
Opening and Closing the Moonroof............102
Motorcraft Parts - 6.2L
..............................435
Motorcraft Parts - 6.7L Diesel.................437
Motorcraft Parts - 7.3L...............................438
MyKey – Troubleshooting
...........................64
MyKey ™.............................................................62
Principle of Operation........................................ 62
N
Navigation.......................................................527 Changing the Format of the Map................529
cityseeker............................................................... 531
Michelin Travel Guide....................................... 532
Navigation Map Accuracy and Updates............................................................ 532
Route Guidance................................................. 529
Setting a Destination....................................... 528
SiriusXM Traffic and Travel Link................... 532
Zoom...................................................................... 529
Network Connectivity
.................................474
Connecting the Vehicle to a Mobile
Network............................................................ 474
Network Connectivity – Troubleshooting........................................475
Normal Scheduled Maintenance..........560 Diesel Engine....................................................... 563
Gasoline Engine................................................. 562
Intelligent Oil-Life Monitor............................ 560
O
Off-Road Driving...........................................312 After Off-Road Driving...................................... 314
Basic Off-road Driving Techniques..............313
Crossing Obstacles............................................ 314
Hill Climbing......................................................... 314
Oil Change Indicator Reset
......................350
Oil Check See: Engine Oil Check - 6.2L......................... 346
See: Engine Oil Check - 6.7L Diesel.............347
See: Engine Oil Check - 7.3L.......................... 348
Opening and Closing the Hood..............342
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Ordering Additional Owner's
Literature......................................................332
Obtaining a French Owner ’s Manual..........332
Overhead Console.........................................171
Overriding Automatic High Beam Control............................................................95
P
Parking Aids...................................................233
Principle of Operation...................................... 233
Parking Brake
.................................................224
Passive Anti-Theft System.........................76
SecuriLock®........................................................... 76
PATS See: Passive Anti-Theft System..................... 76
Perchlorate........................................................16
Phone...............................................................525 Android Auto........................................................ 527
Apple CarPlay...................................................... 527
Pairing Your Cell Phone for the First Time................................................................... 526
Text Messaging................................................... 526
Using Your Cell Phone..................................... 526
Post-Crash Alert System..........................324
Power Door Locks See: Locking and Unlocking............................. 66
Power Running Boards................................80
Power Seats....................................................153 Adjusting the Lumbar Support...................... 154
Adjusting the Multi-Contour Front Seats With Active Motion ...................................... 154
Power Steering Fluid Check.....................372
Power Take-Off
..............................................211
Split Shaft Capability......................................... 211
Power Windows
..............................................97
Accessory Delay................................................... 98
Bounce-Back.......................................................... 97
One-Touch Up or Down..................................... 97
Window Lock......................................................... 98
Pre-Collision Assist
.....................................263
Adjusting the Pre-Collision Assist
Settings............................................................ 265
Blocked Sensors................................................ 266
Distance Indication and Alert....................... 264
Using the Pre-Collision Assist System.............................................................. 263
Protecting the Environment
........................19 Puncture
See: Changing a Road Wheel........................ 422
R
Rear Axle.........................................................220
Rear Occupant Alert System Audible Warnings.......................................................162
Rear Occupant Alert System Indicators - Vehicles With: SYNC 3..........................162
Rear Occupant Alert System Indicators - Vehicles With: SYNC..............................162
Rear Occupant Alert System Limitations....................................................161
Rear Occupant Alert System Precautions...................................................161
Rear Occupant Alert System
....................161
Rear Parking Aid...........................................233 Obstacle Distance Indicator.......................... 234
Rear Seats
........................................................157
Folding Up the Rear Seat Cushion ...............157
Rear Under Seat Storage................................. 158
Returning the Seat to the Seating Position............................................................. 158
Rear View Camera.......................................234 Camera Guidelines............................................ 235
Obstacle Distance Indicator.......................... 236
Rear Camera Delay........................................... 236
Using the Rear View Camera System........235
Rear View Camera See: Rear View Camera................................... 234
Recommended Towing Weights...........295 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle.............................. 299
Refueling - Diesel
.........................................190
Dual Fuel Tanks................................................... 192
Fueling Tips............................................................ 191
Refueling................................................................. 191
Refueling - Gasoline
....................................189
Fuel Filler Cap...................................................... 190
Remote Control..............................................55 Car Finder............................................................... 60
Integrated Keyhead Transmitter..................... 55
Intelligent Access Key.........................................56
Memory Feature................................................... 59
Remote Start......................................................... 60
Replacing the Battery......................................... 57
Sounding the Panic Alarm............................... 60
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Canceling the Set Speed................................
245
Changing the Set Speed................................. 245
Detection Issues................................................ 246
Following a Vehicle........................................... 243
Hilly Condition and Trailer Tow Usage.................................................................245
Overriding the Set Speed............................... 245
Resuming the Set Speed................................ 245
Setting the Adaptive Cruise Speed.............243
Setting the Gap Distance............................... 244
Switching Adaptive Cruise Control Off...................................................................... 246
Switching Adaptive Cruise Control On....................................................................... 243
Switching to Normal Cruise Control...........248
System Not Available....................................... 247
Using Four-Wheel Drive.............................212
4WD Indicator Lights......................................... 212
Driving Off-Road With Truck and Utility Vehicles.............................................................. 215
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 212
Entering and Exiting Rock Crawl Mode with Tremor Package............................................. 214
How Your Vehicle Differs from Other Vehicles.............................................................. 215
Operating 4WD Vehicles with Spare or Mismatched Tires.......................................... 214
Using the Electronic Shift on the Fly 4WD system................................................................ 213
Using Hill Descent Control
........................231
Hill descent modes............................................ 231
Using MyKey With Remote Start Systems..........................................................64
Using Power Running Boards
...................80
Automatic Power Deploy.................................. 80
Automatic Power Stow..................................... 80
Bounce-back.......................................................... 81
Enabling and Disabling....................................... 81
Manual Power Deploy........................................ 80
Using Snow Chains
......................................413
Using Stability Control...............................228 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................. 228
Using SYNC™ With Your Media Player
............................................................495
Audio Voice Commands................................. 496
Media Sources.................................................... 495Using SYNC™ With Your Phone.............491
Accessing Features through the Phone
Menu.................................................................. 492
Pairing a Phone................................................... 491
Phone Controls................................................... 492
Phone Voice Commands................................. 491
Using Traction Control...............................226 Switching the System Off.............................. 226
System Indicator Lights and Messages......................................................... 226
Using Voice Recognition
...........................489
Apps........................................................................\
. 512
Automatic Blower Motor Speed Reduction.......................................................... 513
Climate.................................................................. 509
Entertainment.................................................... 508
General.................................................................. 507
Initiating a Voice Session............................... 489
Navigation.............................................................. 511
Phone...................................................................... 510
SiriusXM Traffic and Travel Link.................... 512
System Interaction and Feedback.............490
Voice Settings...................................................... 513
Utilizing the Mediation/Arbitration Program (Canada Only)........................330
V
Vehicle Care...................................................385 General Information......................................... 385
Vehicle Certification Label
......................440
Vehicle Identification Number................439
Vehicle Storage............................................392 Body........................................................................\
392
Brakes.................................................................... 393
Cooling system................................................... 393
Disconnecting Your 12 Volt Battery.............393
Engine.................................................................... 393
Fuel system.......................................................... 393
General.................................................................. 392
Miscellaneous..................................................... 393
Removing Vehicle From Storage.................393
Tires........................................................................\
393
Vehicle Wi-Fi Hotspot
.................................477
Ventilated Seats...........................................160
Ventilation See: Climate Control......................................... 142
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