2020 FORD F250 SUPER DUTY USB port

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
538
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 525).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
539
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 513).
– Device indexing required.
•Re-index your device. See
Settings (page 535).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
540
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 535).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 535).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
541
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
544
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing SYNC™ 3 (If Equipped)

DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps................................................................. 90
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................91
E
Economical Driving......................................312
Electromagnetic Compatibility..............585
Electronic Locking Differential
...............220
Activating the Electronic Locking
Differential...................................................... 220
Operating ELD With a Spare or Mismatched Tires..................................................................... 221
Electronic Tailgate...........................................71 With the Outside Control Button..................... 71
With the Remote Control................................... 71
Emission Law
.................................................194
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........195
Tampering With a Noise Control System............................................................... 194
End User License Agreement.................588 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 588
Engine Block Heater
....................................182
Using the Engine Block Heater...................... 183
Engine Coolant Check - 6.2L
...................358
Adding Coolant.................................................. 358
Engine Coolant Temperature Management................................................... 361
Fail-Safe Cooling............................................... 360
Recycled Coolant.............................................. 359
Severe Climates................................................. 359
Engine Coolant Check - 6.7L Diesel.............................................................362
Adding Coolant................................................... 362
Coolant Change................................................. 365
Engine and Secondary Cooling System Refill Procedure............................................. 364
Engine-driven Cooling Fan............................. 365
Recycled Coolant.............................................. 364
Severe Climates................................................. 365
Engine Coolant Check - 7.3L...................365 Adding Coolant.................................................. 366
Coolant Change................................................. 368Engine Coolant Temperature
Management.................................................. 369
Engine-driven Cooling Fan (Fan Clutch).............................................................. 368
Fail-Safe Cooling............................................... 368
Recycled Coolant............................................... 367
Severe Climates................................................. 368
Engine Emission Control...........................194
Engine Idle Shutdown.................................182
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Check - 6.2L.............................346 Adding Engine Oil............................................... 347
Engine Oil Check - 6.7L Diesel.................347 Adding Engine Oil.............................................. 348
Engine lubrication for severe service operation ........................................................ 348
Engine Oil Check - 7.3L..............................348 Adding Engine Oil.............................................. 349
Engine Oil Dipstick - 6.2L.........................346
Engine Oil Dipstick - 6.7L Diesel............346
Engine Oil Dipstick - 7.3L..........................346
Engine Specifications - 6.2L....................433 Drivebelt Routing............................................... 433
Engine Specifications - 6.7L Diesel.......433 Drivebelt Routing............................................... 434
Engine Specifications - 7.3L....................434 Drivebelt Routing............................................... 435
Entertainment................................................513 AM/FM Radio....................................................... 514
Apps........................................................................\
522
Bluetooth Stereo or USB................................. 521
CD (If equipped)................................................ 520
HD Radio ™ Information (If
Available).......................................................... 517
SiriusXM® Satellite Radio (If Activated)......................................................... 515
Sources................................................................... 514
Supported Media Players, Formats and Metadata Information................................. 522
USB Ports.............................................................. 522
Environment.....................................................19
Essential Towing Checks.........................300 Before Towing a Trailer................................... 308
Dynamic Hitching Using the Rear View Camera System............................................. 301
Hitches................................................................... 302
Integrated Trailer Brake Controller..............305
620
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Index

Navigation............................................................
543
Personal Profiles................................................ 547
Phone...................................................................... 541
Resetting the System...................................... 549
USB and Bluetooth Audio.............................. 538
Voice Recognition.............................................. 537
Wi-Fi Connectivity............................................. 546
SYNC™ Applications and Services........................................................492
911 Assist............................................................... 492
SYNC Mobile Apps........................................... 494
SYNC™...........................................................488 General Information......................................... 488
SYNC™ Troubleshooting.........................496
T
Tailgate Lock.....................................................71
Tailgate Step.....................................................72
Closing the Step.................................................... 73
Opening the Step................................................. 73
Tailgate................................................................71
Technical Specifications See: Capacities and Specifications............433
Terrain Control
...............................................231
Principle of Operation....................................... 231
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................329
Tire Care
..........................................................397
Glossary of Tire Terminology........................ 398
Information About Uniform Tire Quality Grading.............................................................. 397
Information Contained on the Tire Sidewall........................................................... 399
Temperature A B C............................................ 398
Traction AA A B C............................................... 397
Treadwear............................................................. 397
Tire Pressure Monitoring System...........414 Trailer Tire Pressure Monitoring
System............................................................... 421
Vehicle Tire Pressure Monitoring System............................................................... 414
Tires See: Wheels and Tires..................................... 395
Towing a Trailer.............................................277 Load Placement................................................. 278
Towing Points
................................................325 Towing the Vehicle on Four
Wheels.........................................................309
Emergency Towing........................................... 309
Recreational Towing........................................ 309
Towing..............................................................277
Traction Control
...........................................226
Principle of Operation...................................... 226
Trail Control Indicators
..............................230
Trail Control...................................................230
Trailer Reversing Aids.................................279 Conventional Trailer Setup............................. 281
Fifth Wheel and Gooseneck Trailer Setup................................................................. 283
Positioning Your Vehicle and Trailer...........280
Pro Trailer Backup Assist With Trailer Reverse Guidance......................................... 279
Setting Up the System.................................... 280
Troubleshooting - Conventional Trailer................................................................. 287
Troubleshooting - Fifth Wheel and Gooseneck Trailer......................................... 292
Using Pro Trailer Backup Assist................... 284
Using Trailer Reverse Guidance................... 285
Trailer Sway Control...................................295
Transfer Case Fluid Check.........................371
Transmission Code Designation...........440
Transmission.................................................207
Transporting the Vehicle
...........................324
U
Under Hood Overview - 6.2L...................343
Under Hood Overview - 6.7L Diesel............................................................344
Under Hood Overview - 7.3L
....................345
Under Seat Storage.......................................171
Front Under Seat Storage Compartment -
Vehicles With Locking Storage.................. 172
Front Under Seat Storage Compartment - Vehicles Without Locking Storage............171
Rear Under Seat Storage.................................. 172
Universal Garage Door Opener
...............163
HomeLink Wireless Control System............163
USB Port
.........................................................487
Locating the USB Ports................................... 487
Using Adaptive Cruise Control................242 Automatic Cancellation.................................. 245
Blocked Sensor................................................... 247
628
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201909, Second-Printing Index