4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:
•Tire change - A flat tire change with good spare, if provided with the
vehicle (except vehicles supplied with tire inflation kit).
• Fuel delivery - Independent service contractors, if not prohibited by
state, local, or municipal law, shall deliver up to 2 gal (7.6L) of
gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles. The customer is responsible
for all costs over $200 that are related to towing any trailers or towed
vehicles.
• Winching - simple winch out or extraction services required in order
to tow the disabled are covered within 100 feet (30.5 meters) of a
paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New Truck Limited
Warranty, but the Program’s time period runs concurrently with the Basic
Warranty period. Therefore, F-600/F53/F59 Trucks are eligible for Roadside
Assistance during the Basic Warranty period (2 years/unlimited miles).
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Daily Rental Units
Ford will cover towing to the nearest Ford Motor Company dealership
for units that must be towed because a covered part has failed during
the Basic Warranty period.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a Ford
Protect Extended Service Plan (Ford Protect ESP). Ford Protect ESP
service contracts are backed by Ford Motor Company or subsidiaries of
Ford Motor Company (examples are but not limited to: Ford Motor
Service Company or the American Road Insurance Company). Ford
Protect plans provide up to 7 years and 250,000 miles, or 10,000 hours of
coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: coverage for certain maintenance and wear items,
lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer. There are several Ford Protect ESP plans available in various
time, distance and deductible combinations. Each plan is tailored to fit
your own driving and vehicle ownership needs, including reimbursement
for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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